Sal Zebardast | Page 20

we previously leased a Jeep Grand Cherokee and this visit was to buyout the lease since it was now coming due. Overall, positive experience. was to buyout the lease since it was now coming due. Overall, positive experience. More

by ADAM.FORBES Verified Customer Verified Customer

Print

You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More

Print

My first car buying experience could not have gone any smoother than it did! Thank you Francisco for all your help you truly made this experience enjoyable! smoother than it did! Thank you Francisco for all your help you truly made this experience enjoyable! More

Print

From Mike S down, this team looks to get a deal done for its customers. I had a tough trade and they worked hard to get me the most value they could. They worked the rates with the finance company, and did its customers. I had a tough trade and they worked hard to get me the most value they could. They worked the rates with the finance company, and did not try to assess an insane "market adjustment" as many Jeep dealers are doing. This is a family owned dealership and they treat their customers like family. Thank you again to Mike and Jim as well as the whole finance team! I am up to 3 Jeeps from Salerno, and I imagine there will be many more. More

Print

I had a great experience at Salerno Duane! Francisco made the car buying experience pleasurable. I highly recommend Salerno Duane! the car buying experience pleasurable. I highly recommend Salerno Duane! More

Print

Francisco was very polite knowledgeable about my vehicle he as one as well just a nice place and environment to purchase your next vehicle. Beautiful he as one as well just a nice place and environment to purchase your next vehicle. Beautiful More

Print

Great! Would definitely recommend family and friends - accommodating and very friendly - variety of vehicles to choose from - worth taking the ride to Summit for the service accommodating and very friendly - variety of vehicles to choose from - worth taking the ride to Summit for the service More

Print

This dealership is so kind and helpful! Highly recommend!! Francisco is so great and always willing to stay late and help in any way possible! recommend!! Francisco is so great and always willing to stay late and help in any way possible! More

Print

I have been waiting over 2 months to receive a $1300.00 credit (to my car loan) after being overcharged for a "free" service package. I have called the finance manager (incredibly rude) and I have sent se credit (to my car loan) after being overcharged for a "free" service package. I have called the finance manager (incredibly rude) and I have sent several emails to the dealership asking for someone to reach out and speak to me. I received one phone call from finance after my initial email. I was told they were working on the paperwork. I have sent 5 emails since that date and have received no response nor paperwork. I would never recommend this dealership to anyone. They are non-responsive and unprofessional. The finance department is disgraceful. When I realized I was overcharged and asked for a breakdown of my costs, I was immediately treated like a third class citizen and yelled at. Unacceptable from any dealership. More

Print

The dealership is clean with a nice waiting area with The dealership is clean with a nice waiting area with coffee, water, and snacks. The staff is friendly and professional and negotiations on the car The dealership is clean with a nice waiting area with coffee, water, and snacks. The staff is friendly and professional and negotiations on the car and my trade went pretty smooth. The vehicle prep and delivery was good and there was a quick turn around on registration and plates. This was my first time at SD and I plan on giving them a chance to earn my business in the future. I would offer the following feedback for future improvement. 1) If the employees are driving the vehicles then you should make sure that all vehicles offered for sale are available on the lot during normal business hours. 2) The $995 fee for prep should be moved into the section where other fees are listed. Having this fee listed in a fine print disclaimer gets things started on the wrong foot. More

Print