Sally Morello
Sally Morello at Bayside Volkswagen
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Sally Morello | Page 11

Inventory/Internet Manager

Bayside Volkswagen

208-12 Northern Blvd.
Bayside, NY 11361

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4.7
102 Reviews
4.7

102 Reviews

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102 Reviews of Sally Morello

November 20, 2012

Dealership Rating

After plenty of phone calls and doing everything in my power to make this an easy transaction, I was still pushed aside and made to wait for over 2 hours in the SIGN and drive event. I sent over a credit More

by michaelgregoretti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Dec 05, 2012

Bayside Volkswagen responded

We’re sorry to hear about your recent experience at Bayside Volkswagen was unsatisfactory. We pride ourselves on exceptional, efficient customer service. Unfortunately, due to the hurricane, we were unprepared for the influx of customers who lost vehicles in the storm. We have sought to accommodate all customer requests for replacement vehicles in a timely manner, and previously thought we were successful in exceeding your needs, even rescheduling your original appointment, taking care of you hours after your rescheduled time, and correcting any discrepancies in the documents you provided for purchase. Nonetheless, we apologize for the inconvenience. Bayside Volkswagen will continue improve our processes so that we are always ready to provide superior customer service, and we hope that you'll still consider us in the future.

Dec 05, 2012

michaelgregoretti responded

sorry but your response is not correct. The car was parked right outside and the issue with the license was resolved the day before. And I didn't miss any other appointments. Excuse are like a$$h*&s everybody has them. A simple i'm sorry sir we're doing the best we can would have covered it. Everyone had excuses.

January 23, 2012

Dealership Rating

I never purchased a vehicle so quickly! One evening in to discuss model price and color and then on New Years Eve, my daughter very happily drove home with it! Exceptional service! Exceptional advice! More

by giap818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Angelo Alexiadis , Mike Grant, Jack DiPaolo and Sally Morenci, Alexiadis

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