"Product knowledge and professionalism"
- ernst aristor
I have bought 3 vehicles from Godfrey and he had always been patient, courteous and professional. I would not hesitate to recommend friends and family in the market for cars.
""Chris Cedeno" - Ghulam Nessar "
- G. Nessar
My wife and I drove up from Richmond, VA to purchase a car from Lexus of Silver Spring. From the moment we walked into the dealership, we were greeted by Chris Cedeno. Chris provided us an outstanding and hassle free car buying experience. Some of the other folks who deserve recognition that worked with us during the purchase were Red Carpet Experience Manager, Andreas Tsirikos and Financial Services Manager, Sally Morshed. They made every effort to make us feel welcome and appreciated. I will definitely purchase another Lexus from them.
This was our first time going to Lexus of Silver Spring and Lloyd was a pleasure to work with. No pressure. He took his time with my wife and I answering all our questions and if he didn't know (rarely) he found out very quickly. I was impressed with his knowledge of the product. He truly made the car buying experience enjoyable. We've called him several times after we purchased with more technical questions and he was there for us either by answering right away or getting back to us promptly. He is a credit to your dealership! Oh yes and we love the car.
Other Employees Tagged:
I previously wrote a 5 star review of my service experience at Lexus of Silver Spring, and now I have a 5 star sales experience to share as well.
I recently purchased a 2017 Lexus LS460L from Jonathan Dorfmann at Lexus of Silver Spring, my experience was excellent. I had a hard line on budget, and the deal involved trading me out of another leased Lexus early in a negative position. Not only did Jonathan and Lexus of Silver Spring make the deal happen (a deal I couldn't get close to from any other dealership, I know I tried 5), they made the deal happen on a car they had to trade for from another dealer out of state, where the other dealers I dealt with couldn't make it happen on a car in their inventory.
Jonathan and his managers scoured the east coast to find a car that met all of my requirements and wound up having a car shipped here from Alabama. He kept in touch with me every step of the way via text, even over the New Years holiday.
For finance I dealt with Sally Morshed who was also excellent.
At no time was I treated with anything but respect, I was never given the hard sell, and when I sat down to sign the papers everything was exactly as we had discussed (which shouldn't be a surprise, but unfortunately often with dealerships its not). Jonathan also clearly has a passion for the brand, and a strong knowledge of the brand and its products which unfortunately is often lacking with salespeople.
I will without a doubt recommend Lexus of Silver Spring and Jonathan Dorfmann enthusiastically to anybody who has, needs or wants a Lexus.
"Sam and his team are the best!"
We’ve never leased a car before, so what better car to lease than a Lexus for our budget! The first time we walked into the dealership Sam was really welcoming and made us feel comfortable. Unlike other places, at new no point did we feel that they were pushing for a sale even though it was the end of the fiscal year that specific day. Sam asked us all the right questions to help us make a decision. I had done a fair amount of research and Sam respected that. He understood our needs and was very frank about all the pros and cons of us picking a Lexus against the other brand we had been thinking about. He understood our financial budget and made sure that we got the best deal. Once approved by the dealership manager, Andreas, Sam promised us a deal that was hard to decline. I called up other dealerships and asked for a competitive number but none of them could give us any better deal, and hence we went for it. Sam did a great job in not only helping us out but showed excellent salesmanship for his own team as he got them a deal as well. He always communicated well with us and his own team ( Andreas and Sally). Everything was 100% transparent even on the actual day of signatures. They went above and beyond their regular jobs to actually accommodate my personal requests which helped me surprise my parents in the best possible way. Both me and my wife are really satisfied with the whole experience and would highly recommend Sam and Darcars Silver Spring if you’re looking to get a Lexus. They are the best!!
Other Employees Tagged:
"Excellent!!!!! Hands down the best"
Sam's the best, We were able to make our deal over the phone and he was pleasant,professional and courteous. This has been our best experience buying a car! Thank you Sam, and Andreas.
"Treated me like a family"
- Mr.&Mrs. Smith
I am very happy with my first purchase from Lexus. Joel treated me like a family. He's very warm and hospitable. He always make sure that I am very comfortable. He did not pressure me at all which makes him different from other car salesman I dealt with in the past.
Other Employees Tagged:
"Words cannot express"
Words cannot express of the treatment I received. Ali & Sally was OUTSTANDING!!
The courtesy and professionalism was the best. This is my second time purchasing a vehicle from lex of SS. They both were very informative of what I needed to know. Great job!!
Peace & much love😘
"Great experience "
Great experience overall. Chris.C. always helps me get the car I want. This is my fourth Lexus and I enjoy working with guys everytime. Outstanding dealership from all aspects.
- Kinder Teacher
I recently traded in my 2015 RX350 for a 2106 RX350.
Ali G did it again, he satisfied another customer with excellent service. He listens well to the needs of the client and meets those needs to the best of his ability.
While Ali was going on a scheduled vacation, he left me in the very capable hands of Billy Karagiorgis and Issac Okebugwu. They made sure the transaction was completed and I was totally satisfied with my 2016 RX350.