I have bought 4 Lexus’ from Alex and even had him track down a two toyotas for my family. I will continue to recommend him to family and friends and continue the buy my vehicles from him.
"The BEST customer service ever!!! "
- J Gordon
Alex was tremendous and proactive in helping me get a new ES350 with low mileage. He has always gone above and beyond not just for me but also for my wife Kimberly Gordon another Lexus customer as well. It is so refreshing to come across genuinely kind and professional people in both sales and finance. This is why I will forever work with Alex and the Silver Spring Lexus family! If I could give ten stars I would! He is a true assest to the company and the sane for Sally💯 Percent satisfied!!!
"A great car buying experience"
The experience in buying a vehicle from Lexus of Silver Spring Dealership was outstanding and pain free. My Sales Consultant Mr. Bayo Ojo was informantive, knowledgeable and very professional....He was very helpful in making sure I would be able to purchase my vehicle of choice with great satisfaction... Mr. Ojo's assistance and perseverance was beyond average... Ms Sally Morshed in the Financing Department was very professional, knowledgeable and a mere pleasure to conduct business with. Ms Morshed made paper documenting a breeze and effortless. Overall, I have been very pleased and confident with my 2018 Toyota purchase...
"Professional and exceptional knowledge on the Lexus product "
What a great experience again!
I have leased my last four cars from Lexus of Silver Spring, the Sales and Finance team are warm and welcoming. I felt as if I was working with friends. Alex took the time to make sure I had the right model that fit my needs, and Sally made Finance experience smooth
Overall an excellent experience
"Aim to Please"
- Ms Satisfied
This is a very good dealership. All of the personnel are professional in manner particularly Mr. Ernest Freeman. He will do whatever it takes to please his customers. I would recommend anyone who wants to work with an honest and caring person to contact Mr. Freeman for assistance and advice in the purchase of your next vehicle. I have been a customer with this dealership for 15 years; During that time I have purchased three fantastic reliable cars. The last two were purchased under Mr. Freeman. Because of his desire to satisfy his customers I would not dream of going to or working with any other person if possible but Mr. Freeman.
"GX 460 Purchase"
I just purchased a GX 460 from Lexus of Silver Spring. The sales representative that I worked with was exceptional from the first phone call, all of the way through the sales process. Her name is Laleh Pouya and she was confident, personal and business-like every step of the way. I had several conversations with her on the phone prior to visiting the dealership, so she knew what I was interested in. When I arrived onsite, there were two different GX’s waiting for me to consider and test drive. When I decided that I wanted a couple of different options than what they had at the dealership, she immediately worked the phones/computer and found what I was looking for. The vehicle was on-site the next day! I am happy to say that I felt I was treated fairly and that everyone I came into contact with at Lexus of Silver Spring were courteous every step of the way. Laleh was outstanding and she was a pleasure to work with!
"My new Lexus"
- Big don
This is my first Lexus and Alex and everybody in Lexus of Silver Spring was on point. They made my purchase a seam less and smooth experience. If you want a Lexus see ALEX at Lexus of Silver Spring.
"Great again....I will always go back"
Lexus Silver Spring has an honest, fast, and accurate process which keeps me in the brand and the dealership. They are my top car experience for nearly twenty years!
"Great preowned buying experience."
- Nina Morgan
I went to Lexus of silver spring knowing exactly what I want and being a dealership employee elsewhere since 2003 I knew what to expect and didn’t want to play games. Isaac showed me the car, test drove it. He had my trade appraised quickly and we agreed on the numbers quickly and painlessly. I didn’t have to wait a long time for finance which shocked me because I expected to wait but I was pleasantly surprised. I highly recommend Isaac and Lexus of Silver Spring.
"Extremely customer oriented!"
My sales person was very personable and helpful. He listened to my concerns to trade in a new car I had just purchased three months earlier from another local dealer. I told him what I wanted nd they had the car of my choice in stock. After a test drive I met with sally in finance. After a bit of negotiating, all very pleasant, we landed on a price 5K less than a neighboring offer. At the end of the sale I was extremely satisfied with my new purchase, the level of service I received, and the price.
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