Salvador Lopez | Page 5

Braman BMW Miami responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

Braman BMW Miami responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Steven. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

Braman BMW Miami responded

It’s great to know our service team provided personalized support from drop off through pick up on your BMW 330. We’re thrilled the improvements made your last two visits smoother. If you need anything else, Salvador and our team look forward to helping again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

Braman BMW Miami responded

I'm sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

Braman BMW Miami responded

It’s great to hear the appointment scheduling was seamless and that a loaner was ready for your BMW 840 Gran Coupe. Salvador appreciates your recognition of his responsiveness and professionalism. Thank you for choosing us. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

Braman BMW Miami responded

Thank you for highlighting the great service you received on your BMW Z3 and for recommending our team. We’re glad to hear the work met your expectations and that you found it professional. Salvador and the team look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

Braman BMW Miami responded

Thank you for the five-star review. We’re thrilled our team greeted you warmly and guided you through the start of your BMW 330e service. We look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

Braman BMW Miami responded

Thank you for noting how clean and professional your BMW 340 service experience was. Salvador and the team appreciate you recommending us without hesitation. We look forward to helping you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

Braman BMW Miami responded

Thank you for acknowledging Salvador’s support during your service. We’re glad he kept you updated and returned your MINI Hardtop promptly and spotless. We look forward to assisting you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director