It was a good experience … Sam and the team met all
expectations for this visit
expectations for this visit
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by Dibbspolaha
Service Price Transparency
Dec 11, 2023 -
Lehigh Valley Honda responded
Thank you for taking the time to share your feedback with us. Sam and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Front service staff was very professional.
I brought my vehicle in for an oil change on 12/6/23, It was completed in a reasonable amount of time. Upon checkout I asked to make sure that the un
I brought my vehicle in for an oil change on 12/6/23, It was completed in a reasonable amount of time. Upon checkout I asked to make sure that the underside was cleaned after the oil change due to an earlier experience at the same location resulting in oil ending up on my garage floor. I was assured it was. On 12/7/23 I checked the car, I discovered the motor was overfilled with oil and I had a small puddle of oil underneath my car in the garage. I keep my vehicles in excellent shape and there was no oil leak prior to taking the car in for an oil change. I will have to visit them again today to have this remedied resulting in lost time on my end.
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by Anonymous Allentown
Service Price Transparency
Other Employees Tagged:
Javon Clinton
Dec 07, 2023 -
Lehigh Valley Honda responded
While we are happy to hear that our team was professional and efficient, it is disappointing that we fell short of providing the quality service we pride ourselves on. It's important that our customers leave feeling satisfied and we apologize for any inconvenience caused by the oil change issue you described. I understand how valuable your time is, so let's make sure this gets addressed properly. If you're interested in my help, would you please give me a call?
Thank you,
Bronson Miller - Service Manager - 6109651332
Dec 09, 2023 -
Lehigh Valley Honda responded
Thank you for sharing this feedback. We are happy to hear that our team was able to deliver a more satisfactory experience and resolve your previous concerns. If there is anything else we can do for you, please don't hesitate to reach out!
Dec 08, 2023 -
Anonymous Allentown responded
Another visit was made to the service center on 12/7/2023 and they addressed the situation in full and corrected for the previous service done.
Sam Azar is the best service manager I have ever
experienced. He is always polite, efficient and I know I can trust him with my vehicles.
experienced. He is always polite, efficient and I know I can trust him with my vehicles.
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by mrbethlehempa
Service Price Transparency
Dec 06, 2023 -
Lehigh Valley Honda responded
We're glad to know you had a great experience with Sam! Trust is crucial when it comes to vehicle care and we appreciate your confidence in our team at Lehigh Valley Honda. Thanks for the review!
Great customer service.
They are fast, reasonable, and friendly. Sam is always there to help and all service advisers at this location are on point.
They are fast, reasonable, and friendly. Sam is always there to help and all service advisers at this location are on point.
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by As78
Service Price Transparency
Dec 03, 2023 -
Lehigh Valley Honda responded
Thank you for choosing Lehigh Valley Honda. Your feedback and rating mean a lot to us. We're glad Sam was able to help, and we hope to see you again!
Excellent service and personnel.
Samantha and todd schappell were very helpful and knowledgable. I planned on leaving the car overnite but they actually completed it the same day
Samantha and todd schappell were very helpful and knowledgable. I planned on leaving the car overnite but they actually completed it the same day
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by Terrik
Service Price Transparency
Dec 03, 2023 -
Lehigh Valley Honda responded
Terrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Sam always does a great job work done timely and as
requested. Only what was needed
requested. Only what was needed
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by Rfboyd
Service Price Transparency
Dec 03, 2023 -
Lehigh Valley Honda responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Sam and don't hesitate to let us know if we can be of further assistance.
Sam Azar is cordial and efficient, and the service staff
is competent and thorough. That’s why I choose Honda Service rather than a local mechanic.
is competent and thorough. That’s why I choose Honda Service rather than a local mechanic.
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by lmspaihts
Service Price Transparency
Dec 01, 2023 -
Lehigh Valley Honda responded
Thanks for the shout-out! We're glad to know Sam and our service team at Lehigh Valley Honda have been able to provide you with efficient and thorough care. Your support means a lot to us!
Sam Azar is the core of this service department with his
customer service skills and comprehensiveness in planning and executing care service.
customer service skills and comprehensiveness in planning and executing care service.
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by sfmm1982
Service Price Transparency
Nov 28, 2023 -
Lehigh Valley Honda responded
Thank you for your business and this review. We're happy to hear Sam and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.
Excellent service from Danielle.
I will be coming back. The facility continues to improve information technology communication
I will be coming back. The facility continues to improve information technology communication
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by nthong103
Service Price Transparency
Nov 26, 2023 -
Lehigh Valley Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Danielle met your expectations. Thank you again for choosing Lehigh Valley Honda, we look forward to having you as one of our valued customers for many more years to come!
I have worked with Sam Azar for many years, he is the
only service writer I like to work with. Trevor introduced me to Sam when he had to leave the dealership for health reasons, he placed me in good han
only service writer I like to work with. Trevor introduced me to Sam when he had to leave the dealership for health reasons, he placed me in good hands!
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by Dan
Service Price Transparency
Other Employees Tagged:
Andeano Campbell
Nov 25, 2023 -
Lehigh Valley Honda responded
Dan, it's great to know that Sam has been able to provide you with the excellent service we strive for at Lehigh Valley Honda. We appreciate your loyalty and look forward to working with you in the future!