Sam Burrell
Sam Burrell at Russ Darrow Direct

Sam Burrell

Salesperson

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.3
15 Reviews

Dealership Experience

2 yrs, 9 mos

4.3

15 Reviews

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15 Reviews of Sam Burrell

February 06, 2026

Dealership Rating
Employee Rating

Prompt response time to all calls, emails, and texts. All encounters with staff members were very professional. More

by DENABEECH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang

Feb 08, 2026

Russ Darrow Direct responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com

November 21, 2025

Dealership Rating
Employee Rating

Epitome of a used car salesman. Very pushy. Non transparent. Smug. From the bottom to the top. Will never go there again. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 21, 2025

Russ Darrow Direct responded

Jared, we understand you’re frustrated, but at this point we need to be clear: taking ownership of a vehicle means accepting the responsibilities that come with it. Several months and several thousand miles have passed since you purchased the Ram truck. It is your vehicle, and with that comes normal costs, maintenance, and upkeep. And Jared—resorting to name-calling doesn’t help your case. It’s unnecessary and, frankly, very unprofessional. At some point, you need to take responsibility for your own truck and the realities that come with owning it. We’re always willing to help like we did when you first got the truck, but the responsibility for the truck now rests with you.

October 13, 2025

Dealership Rating
Employee Rating

Sam was a great help in my finding a new (pre-owned car). She was easy to talk to and willing to make a "deal" that was favorable for me and the seller. I appreciate her help. Thank you. More

by tweingartner48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 13, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

October 03, 2025

Dealership Rating
Employee Rating

Drew was super kind and helpful. Drew explained how he’s newer, but he was still super helpful. Overall it was a good experience. Thank you so much for all of your help Drew! Drew is More

by JACKIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grayson Wilson , Drew Wilz

Oct 03, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

September 21, 2025

Dealership Rating
Employee Rating

Sam was great! Down to earth and very helpful! Pretty sure she went above and beyond. More

by SARAHMARIE4431
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang

Sep 21, 2025

Russ Darrow Direct responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

September 15, 2025

Dealership Rating
Employee Rating

I don't remember even talking to Grayson who is he? Sam was the best in fact I have referred her to some of my fiends, She searched and found exactly what I was looking for and had the car brought up More

by JWIESE1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 15, 2025

Russ Darrow Direct responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Mike Meacham mike.meacham@russdarrow.com

July 31, 2025

Dealership Rating
Employee Rating

Very friendly helpful people. Purchased a vehicle from here, the only issue is that it smells strongly of cigarettes. More

by JENNYBEAN5366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang

Aug 01, 2025

Russ Darrow Direct responded

Jenny, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mike Meacham mike.meacham@russdarrow.com

July 11, 2025

Dealership Rating
Employee Rating

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST. More

by py
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Russ Darrow Direct responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

June 08, 2025

Dealership Rating
Employee Rating

I have been looking for a car for a very long time. I traveled all over Wisconsin looking for my dream car! Then I looked on line and saw my dream car! The admin assistant reached out and explained the More

by BOYCE.GREGORY177
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2025

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service More

by THERESA.WIDDER.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

Russ Darrow Direct responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

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