Sam was very helpful.
Went above and beyond! Repair was professional. I would use Fusz again.
Went above and beyond! Repair was professional. I would use Fusz again.
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by jaslinger
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Lou Fusz Kia responded
We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!
Shawn DEGRASSO service Manager at Lou Fusz Mazda did an
outstanding job serving my car in a timely fashion!
outstanding job serving my car in a timely fashion!
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by drstudelska
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shawn DEGRASSO
Oct 27, 2023 -
Lou Fusz Kia responded
We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!
Very professional yet friendly and painstakingly detail
oriented! Car looked great! And was ready earlier than expected which saved on car rental!
oriented! Car looked great! And was ready earlier than expected which saved on car rental!
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by DEBBYTOTH1411
Verified Customer
Verified Customer
Service Price Transparency
Oct 13, 2023 -
Lou Fusz Kia responded
Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!
Oct 13, 2023 -
DEBBYTOTH1411 responded
Enjoyed working with your service department.
Oct 13, 2023 -
DEBBYTOTH1411 responded
Enjoyed working w your service department.
Just down right awful, especially when a salesman curses
at you because they refuse to admit they were wrong. Instead, he would have rather lost his temper. Brian Schaeperkoetter has been dishonest and lac
at you because they refuse to admit they were wrong. Instead, he would have rather lost his temper. Brian Schaeperkoetter has been dishonest and lacks communication from the day I bought the car. He was unwilling to let my wife join to put her name on the loan. There was a chip on the back bumper, WHICH HE ACKNOWLEDGED in December 2022, but refused to acknowledge/address in June-October 2023. When I left my car there FOR A WEEK, he CLAIMED the paint didn't match, but yet the body shop (when contacted separately) said they never saw my car that week. When trying to prove factual evidence he got in my face and told me to, "Calm the xxxx down." There were multiple witnesses to this. Rather than fixing it in December 2022 (he gave the excuse that the body shop doesn't paint in cold weather...absolute garbage excuse) and being done with it, he drug it out through October 2023. Not only that, he cost the dealership more money by ordering the wrong part AND the cost of me in a rental for a week. Won't be going back. Absolute terrible customer service, lack of communication, and owning up to errors/truth. Worst car buying experience and follow up I have ever had. BUYER BEWARE of Brian and his true motives (your money, not customer service) and the whole Lou Fusz ethical standards of communication. Only perk were those that worked in collision center who helped me get to the bottom of all of this.
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by winkelerd
Oct 11, 2023 -
Lou Fusz Kia responded
Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.
Great service, especially the body shop.
Always keep you updated on what is happening with your vehicle.
Always keep you updated on what is happening with your vehicle.
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by Kennethsawicki
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2023 -
Lou Fusz Kia responded
Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!
I am a loyal customer and on my 4th car from Lou Fusz
Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer.
Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer.
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by danhaliday
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2023 -
Lou Fusz Kia responded
Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!
The folks at the Collision Center are pleasant,
professional and easy to talk with. Sam was great!
professional and easy to talk with. Sam was great!
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by o-m
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2023 -
Lou Fusz Kia responded
We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!
Sam helped me get the repair I was looking for, and did
not try to over sell me into paying more than I was expecting.
not try to over sell me into paying more than I was expecting.
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by SOUTHSIDE2182002
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2023 -
Lou Fusz Kia responded
We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!
Sam Day and the Lou Fusz team went above and beyond to
provide me with excellent service and quality work. I am completely impressed and satisfied.
provide me with excellent service and quality work. I am completely impressed and satisfied.
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by joesparkstrio
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Lou Fusz Kia responded
Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.
It was a great experience.
I would highly recommend to all my friends and family.
I would highly recommend to all my friends and family.
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by MAJONES110
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2023 -
Lou Fusz Kia responded
We are happy to hear about your wonderful experience in our store. Our staff is always working hard to keep customers happy. We look forward to seeing you again!
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