Sam Day | Page 2

Sam Day has been my "go to guy" since I bought my first new Kia from him in 2009. Always knowledgeable, courteous and friendly. Highly recommend Lou Fusz Kia for service and collision repairs. new Kia from him in 2009. Always knowledgeable, courteous and friendly. Highly recommend Lou Fusz Kia for service and collision repairs. More

by lautem Verified Customer Verified Customer

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So glad I brought my car here after an accident. We live 925 miles away but knew our car was in good hands. I wanted our car repaired by a Kia dealership and the tow truck driver knew of this deal We live 925 miles away but knew our car was in good hands. I wanted our car repaired by a Kia dealership and the tow truck driver knew of this dealership. Once the car repair process started, Bret Otto kept us updated several times a week. More

by GREGANDREW9 Verified Customer Verified Customer

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Excellent service provided by Sam D and Lou Fusz. They provided updates on repair frequently via phone/ text. They provided updates on repair frequently via phone/ text. More

by nimisha04 Verified Customer Verified Customer

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Sam was very helpful. Went above and beyond! Repair was professional. I would use Fusz again. Went above and beyond! Repair was professional. I would use Fusz again. More

by jaslinger Verified Customer Verified Customer

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Shawn DEGRASSO service Manager at Lou Fusz Mazda did an outstanding job serving my car in a timely fashion! outstanding job serving my car in a timely fashion! More

by drstudelska Verified Customer Verified Customer

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Very professional yet friendly and painstakingly detail oriented! Car looked great! And was ready earlier than expected which saved on car rental! oriented! Car looked great! And was ready earlier than expected which saved on car rental! More

by DEBBYTOTH1411 Verified Customer Verified Customer

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Just down right awful, especially when a salesman curses at you because they refuse to admit they were wrong. Instead, he would have rather lost his temper. Brian Schaeperkoetter has been dishonest and lac at you because they refuse to admit they were wrong. Instead, he would have rather lost his temper. Brian Schaeperkoetter has been dishonest and lacks communication from the day I bought the car. He was unwilling to let my wife join to put her name on the loan. There was a chip on the back bumper, WHICH HE ACKNOWLEDGED in December 2022, but refused to acknowledge/address in June-October 2023. When I left my car there FOR A WEEK, he CLAIMED the paint didn't match, but yet the body shop (when contacted separately) said they never saw my car that week. When trying to prove factual evidence he got in my face and told me to, "Calm the xxxx down." There were multiple witnesses to this. Rather than fixing it in December 2022 (he gave the excuse that the body shop doesn't paint in cold weather...absolute garbage excuse) and being done with it, he drug it out through October 2023. Not only that, he cost the dealership more money by ordering the wrong part AND the cost of me in a rental for a week. Won't be going back. Absolute terrible customer service, lack of communication, and owning up to errors/truth. Worst car buying experience and follow up I have ever had. BUYER BEWARE of Brian and his true motives (your money, not customer service) and the whole Lou Fusz ethical standards of communication. Only perk were those that worked in collision center who helped me get to the bottom of all of this. More

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Great service, especially the body shop. Always keep you updated on what is happening with your vehicle. Always keep you updated on what is happening with your vehicle. More

by Kennethsawicki Verified Customer Verified Customer

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I am a loyal customer and on my 4th car from Lou Fusz Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer. Kia. I have been well appreciated by everyone there. Lou Fusz can expect I will be a long time customer. More

by danhaliday Verified Customer Verified Customer

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The folks at the Collision Center are pleasant, professional and easy to talk with. Sam was great! professional and easy to talk with. Sam was great! More

by o-m Verified Customer Verified Customer

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