Sam Goevert | Page 11

The manager Mary and the staff Sam and Paul did a great job they helped me a lot keep going job they helped me a lot keep going More

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Jay was super helpful, answered all my questions and was great to work with! Would def recommend him and his team to anyone looking to purchase a Volkswagen! great to work with! Would def recommend him and his team to anyone looking to purchase a Volkswagen! More

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My sales associate, Luci, was easy to work with and made sure I had all the info I needed. She was friendly and accommodating to my busy schedule as a working mom with two young kids. The finance people wer sure I had all the info I needed. She was friendly and accommodating to my busy schedule as a working mom with two young kids. The finance people were helpful and answered my questions clearly. More

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Dean Team and Dave were wonderful! They made my car buying experience quick and easy! I’m very happy with my new car! They made my car buying experience quick and easy! I’m very happy with my new car! More

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Another great experience with the Dean Team Ballwin, our favorite car dealership. Joel was excellent and we couldn't have asked for a better sales consultant. It was great to meet Mary & Sam too. Thanks favorite car dealership. Joel was excellent and we couldn't have asked for a better sales consultant. It was great to meet Mary & Sam too. Thanks to everyone! Our new Tiguan SE is amazing! More

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Everyone we dealt with was incredible. Not a fan of car dealers, but you guys were very different. Not a fan of car dealers, but you guys were very different. More

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We had mixed feelings about our experience. Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was tr Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was trash and leaves/debris throughout the vehicle. When we came back, we were told that the vehicle we were trading in had begun smoking whenever they took it for a drive. This was incredibly surprising to us, as this was not something we had experienced before. We were definitely trading the car in for a reason, but had never experienced that issue or anything similar. The way the message was delivered implied that we were maybe trying to hide or be dishonest about the cars condition, which was not at all the case. Eventually, we all came to the conclusion that the vehicle was being driven with the parking brake on, which was engaged by Dean Team staff, not us. We were told that the experience did not impact the quote we were given for the trade in, but the experience was disheartening. When we came back, we were immediately prompted to begin filling out paperwork without being asked if we wanted to continue with the process. No one was rude or pushy, but we were not explicitly given the opportunity to openly communicate with or ask questions of the salesman regarding the vehicle. We were also told several times that the vehicle would be filled up with gas prior to our leaving. This was not really something that we expected and were pleasantly surprised by the promise. However, when we got in the van to leave, the gas tank was less than 1/4 full. Additionally, our down payment was not collected prior to departure. We did not realize this until we were already at home. Not a huge deal, but also doesn’t instill a lot of confidence in the dealership as a whole. All of these things together make our experience less than ideal, though we were happy with the price point and the overall kindness of the staff we encountered. More

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This dealership is always professional, upfront on pricing and a clean, comfortable environment. This applies to both the Subaru and Volkswagon sides. pricing and a clean, comfortable environment. This applies to both the Subaru and Volkswagon sides. More

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I just picked up my new Crosstrek and I cannot say enough about how pleased I am with the entire team at Dean Team. Every single person I talked to was so nice and professional. Tim was outstanding in his about how pleased I am with the entire team at Dean Team. Every single person I talked to was so nice and professional. Tim was outstanding in his delivery and walking me through every aspect of my new vehicle. He took the time I needed to understand Subaru. This is my third vehicle from Dean Team. Two VW and now the Subaru. With the service I received, I will be back for a 4th and will certainly recommend family and friends. I want to give a shout out to Sam in finance as well. Very friendly and personable. Great Job Dean Team. Keep up the great service. More

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Sarah, Mary, Sam and the entire Volkswagon Dean Team were outstanding in meeting our needs. They were patient and diligent in getting us both into the right cars. I would highly recommend the Dean Team! outstanding in meeting our needs. They were patient and diligent in getting us both into the right cars. I would highly recommend the Dean Team! More

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