Duke Iwata

Vito and rest of team did a wonderful job of handling our trade in to our new Subaru Crosstrek. We are very thankful we have a trusted dealer to work with and have for many years! trade in to our new Subaru Crosstrek. We are very thankful we have a trusted dealer to work with and have for many years! More

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Everything went well with my 2019 Subaru Forester appointment on 8/13/26. No complaints whatsoever. As always, Duke Iwata is 10/10 for his customer service (for his knowledge of my vehicle and the appointment on 8/13/26. No complaints whatsoever. As always, Duke Iwata is 10/10 for his customer service (for his knowledge of my vehicle and the ability to explain things to me, his professionalism and cordiality) and as I always say, he is just the type of employee I would want in my organization. I drive 21 miles one way to come to Dean Team Subaru in Ballwin because of the customer service. Of note, it was great and very helpful that the internet connection worked flawlessly and that Duke found me a desk to sit at, for an important work Zoom meeting during my service appointment (I had forgotten I was going to have that meeting when I scheduled the appointment). More

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Subaru always goes above and beyond to make their customers 100% satisfied on their service. I have purchased three Subaru since 2021 and what they will do to make sure you are happy is above and bey customers 100% satisfied on their service. I have purchased three Subaru since 2021 and what they will do to make sure you are happy is above and beyond. The way they have helped me and taken care of me is why I’m loyal to them. More

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Duke was efficient, friendly, and knowledgeable as he took care of my car for the 12 month service. I appreciate your team and I will be back! took care of my car for the 12 month service. I appreciate your team and I will be back! More

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Duke is the man. Any time I needed work done on my vehicle he took care of me from start to finish. He kept me informed of where I was at in the warranty repair proce Any time I needed work done on my vehicle he took care of me from start to finish. He kept me informed of where I was at in the warranty repair process, was knowledgeable and informative in explaining any necessary repairs, and always provided the utmost in customer service. More

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There was no pressure— just honest communication and excellent customer service. She answered all my questions, kept everything smooth and efficient, and truly went above and beyond. If you’re looking f excellent customer service. She answered all my questions, kept everything smooth and efficient, and truly went above and beyond. If you’re looking for someone who genuinely cares about her customers and makes buying a car enjoyable, I highly recommend asking for Luci! More

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Dean Team Subaru, and Johnny Ostlund have been the best experience I have ever had in buying and servicing my two Subaru cars, both of which I purchased through them. Their concern to meet my needs and ans experience I have ever had in buying and servicing my two Subaru cars, both of which I purchased through them. Their concern to meet my needs and answer my questions has been exemplary. No pressure, no fast talking, just great personal service. Their service department personnel and technicians provide outstanding support too. More

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Shawn was very friendly and informative and patient. He explained many features before we purchased the car, and he clarified even more 2 months after we bought the car. He was a pleasure to work wit He explained many features before we purchased the car, and he clarified even more 2 months after we bought the car. He was a pleasure to work with. More

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Help us in a time of need very friendly. Gave up opinion and son left happy . He talked to my son Thur the process and made my son very happy.we also had our dog with us got told we could Gave up opinion and son left happy . He talked to my son Thur the process and made my son very happy.we also had our dog with us got told we could bring him in he even got a treat🤗 More

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Fast, friendly, professional service. I was treated with the utmost respect. Every employee was extremely helpful. I was treated with the utmost respect. Every employee was extremely helpful. More

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