Duke Iwata

The service was honestly great, I had Duke Iwata as my service advisor and he walked me through what they noticed about my car in detail and went above and beyond when answering any questions I had. He wa service advisor and he walked me through what they noticed about my car in detail and went above and beyond when answering any questions I had. He was patient, thorough, and even provided a very helpful visual when explaining how to keep an eye on my tire tread length. At times understanding the issues with my car, as well as the importance they have on my cars performance can be difficult. But Duke made sure that I had a solid understanding of what needed to be taken care of during the service appointments. I hope to have him again in the future when I return for my next service appointment. More

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I have been a Dean Team customer for over 20 years. The deals and service I receive have been top-notch. I have purchased several new Subarus from them over the years and have been extremely happy with The deals and service I receive have been top-notch. I have purchased several new Subarus from them over the years and have been extremely happy with the purchasing process, as well as any follow up services. The service department is friendly and professional as well. Highly recommended dealership! More

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Exceeded expectations as usual, 10 stars! ! service advising and technician team has always been spot on and fair! ! service advising and technician team has always been spot on and fair! More

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Vito and rest of team did a wonderful job of handling our trade in to our new Subaru Crosstrek. We are very thankful we have a trusted dealer to work with and have for many years! trade in to our new Subaru Crosstrek. We are very thankful we have a trusted dealer to work with and have for many years! More

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Everything went well with my 2019 Subaru Forester appointment on 8/13/26. No complaints whatsoever. As always, Duke Iwata is 10/10 for his customer service (for his knowledge of my vehicle and the appointment on 8/13/26. No complaints whatsoever. As always, Duke Iwata is 10/10 for his customer service (for his knowledge of my vehicle and the ability to explain things to me, his professionalism and cordiality) and as I always say, he is just the type of employee I would want in my organization. I drive 21 miles one way to come to Dean Team Subaru in Ballwin because of the customer service. Of note, it was great and very helpful that the internet connection worked flawlessly and that Duke found me a desk to sit at, for an important work Zoom meeting during my service appointment (I had forgotten I was going to have that meeting when I scheduled the appointment). More

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Subaru always goes above and beyond to make their customers 100% satisfied on their service. I have purchased three Subaru since 2021 and what they will do to make sure you are happy is above and bey customers 100% satisfied on their service. I have purchased three Subaru since 2021 and what they will do to make sure you are happy is above and beyond. The way they have helped me and taken care of me is why I’m loyal to them. More

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Duke was efficient, friendly, and knowledgeable as he took care of my car for the 12 month service. I appreciate your team and I will be back! took care of my car for the 12 month service. I appreciate your team and I will be back! More

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Duke is the man. Any time I needed work done on my vehicle he took care of me from start to finish. He kept me informed of where I was at in the warranty repair proce Any time I needed work done on my vehicle he took care of me from start to finish. He kept me informed of where I was at in the warranty repair process, was knowledgeable and informative in explaining any necessary repairs, and always provided the utmost in customer service. More

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There was no pressure— just honest communication and excellent customer service. She answered all my questions, kept everything smooth and efficient, and truly went above and beyond. If you’re looking f excellent customer service. She answered all my questions, kept everything smooth and efficient, and truly went above and beyond. If you’re looking for someone who genuinely cares about her customers and makes buying a car enjoyable, I highly recommend asking for Luci! More

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Dean Team Subaru, and Johnny Ostlund have been the best experience I have ever had in buying and servicing my two Subaru cars, both of which I purchased through them. Their concern to meet my needs and ans experience I have ever had in buying and servicing my two Subaru cars, both of which I purchased through them. Their concern to meet my needs and answer my questions has been exemplary. No pressure, no fast talking, just great personal service. Their service department personnel and technicians provide outstanding support too. More

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