Sam Goevert | Page 14

Everyone we dealt with was incredible. Not a fan of car dealers, but you guys were very different. Not a fan of car dealers, but you guys were very different. More

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We had mixed feelings about our experience. Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was tr Before we got into the vehicle, we were specifically told how clean it was. When we got in, it was not clean—not gross by any means, but there was trash and leaves/debris throughout the vehicle. When we came back, we were told that the vehicle we were trading in had begun smoking whenever they took it for a drive. This was incredibly surprising to us, as this was not something we had experienced before. We were definitely trading the car in for a reason, but had never experienced that issue or anything similar. The way the message was delivered implied that we were maybe trying to hide or be dishonest about the cars condition, which was not at all the case. Eventually, we all came to the conclusion that the vehicle was being driven with the parking brake on, which was engaged by Dean Team staff, not us. We were told that the experience did not impact the quote we were given for the trade in, but the experience was disheartening. When we came back, we were immediately prompted to begin filling out paperwork without being asked if we wanted to continue with the process. No one was rude or pushy, but we were not explicitly given the opportunity to openly communicate with or ask questions of the salesman regarding the vehicle. We were also told several times that the vehicle would be filled up with gas prior to our leaving. This was not really something that we expected and were pleasantly surprised by the promise. However, when we got in the van to leave, the gas tank was less than 1/4 full. Additionally, our down payment was not collected prior to departure. We did not realize this until we were already at home. Not a huge deal, but also doesn’t instill a lot of confidence in the dealership as a whole. All of these things together make our experience less than ideal, though we were happy with the price point and the overall kindness of the staff we encountered. More

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This dealership is always professional, upfront on pricing and a clean, comfortable environment. This applies to both the Subaru and Volkswagon sides. pricing and a clean, comfortable environment. This applies to both the Subaru and Volkswagon sides. More

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I just picked up my new Crosstrek and I cannot say enough about how pleased I am with the entire team at Dean Team. Every single person I talked to was so nice and professional. Tim was outstanding in his about how pleased I am with the entire team at Dean Team. Every single person I talked to was so nice and professional. Tim was outstanding in his delivery and walking me through every aspect of my new vehicle. He took the time I needed to understand Subaru. This is my third vehicle from Dean Team. Two VW and now the Subaru. With the service I received, I will be back for a 4th and will certainly recommend family and friends. I want to give a shout out to Sam in finance as well. Very friendly and personable. Great Job Dean Team. Keep up the great service. More

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Sarah, Mary, Sam and the entire Volkswagon Dean Team were outstanding in meeting our needs. They were patient and diligent in getting us both into the right cars. I would highly recommend the Dean Team! outstanding in meeting our needs. They were patient and diligent in getting us both into the right cars. I would highly recommend the Dean Team! More

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The Dean Team and Dave Smith provide excellent, five star customer service! Buying a new vehicle has never been this quick and easy for me! customer service! Buying a new vehicle has never been this quick and easy for me! More

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I had an excellent experience buying a new car. Mary, Luci and Sarah were very professional and helpful. Mary, Luci and Sarah were very professional and helpful. More

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WORST EXPERIENCE IVE EVER HAD AND IM ALMOST 75! Seems like lies from right after signing papers. Somehow front of Outback was damaged while cleaning and when we were ready to get keys we were tol Seems like lies from right after signing papers. Somehow front of Outback was damaged while cleaning and when we were ready to get keys we were told about the damage. The process kept getting worse! Never again with Dean Team More

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I can’t say enough good things about my experience at Dean Team Baldwin. Nate was absolutely awesome—genuine, patient, and made the whole process actually fun (which I didn’t think car shopping could be! Dean Team Baldwin. Nate was absolutely awesome—genuine, patient, and made the whole process actually fun (which I didn’t think car shopping could be!). He really listened to what I wanted and found me the perfect car that checked every single box. I never felt pressured, just supported the whole way through. The rest of the Dean Team crew was just as welcoming and helpful, and it honestly felt like everyone was on my side. Thanks to Nate and the team, I drove away with the best choice for me, and I know I’ll be a lifetime customer. Highly recommend asking for Nate if you want the best experience possible! More

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A great place to buy your car. They made the process so easy and I was able to get exactly what I wanted in my spending range. I would highly recommend They made the process so easy and I was able to get exactly what I wanted in my spending range. I would highly recommend More

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