Sam Gunnoe
Sam Gunnoe at Ferman Mazda - Brandon
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Sam Gunnoe | Page 5

Service Advisor

Ferman Mazda - Brandon

9809 Adamo Dr
Tampa, FL 33619

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not yet
rated
71 Reviews

Dealership Experience

11 yrs

Industry Experience

11 yrs

Specialties & Trainings

Mazda Certified Service Advisor

not yet
rated

71 Reviews

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71 Reviews of Sam Gunnoe

December 18, 2018

Dealership Rating
Employee Rating

exceptional I gave an excellent rating because the staff was very informative and friendly. The waiting area was very comfortable. The free snacks and drinks were More

by tc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 31, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating. Very happy to hear that you had a great experience at the dealership and also working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 07, 2018

Dealership Rating
Employee Rating

Great Service. My car need service of 4 hours. Mr. Sam G. was so friendly and polite. He give me a car so I can use it for 4 hours and do all my errands. I really li More

by Gina0707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 10, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

December 04, 2018

Dealership Rating
Employee Rating

A Ritz Carlton Service! When I arrived at the Mazda dealership, Sam Gunnoe approached me applying the 10 and 5 Rule, I also believed that he understood the cause for the ap More

by 19251292fx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 07, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Glad to hear that you had a great experience at the dealership working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

November 27, 2018

Dealership Rating
Employee Rating

Friendly People, Fast Service Sam is an amazing service advisor. He makes sure that all of my needs are taken care of when I come into the shop. He is also great at explaining what More

by OJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 27, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. Very happy to hear that you had a great experience at the dealership and working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 14, 2018

Dealership Rating
Employee Rating

Awesome service I live in the Carrollwood Area and I go the distance to this Ferman Mazda because of the great customer service there provide every single time I visi More

by Sam33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 15, 2018

Ferman Mazda - Brandon responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 02, 2018

Dealership Rating
Employee Rating

battery replacement needed a new battery, Sam checked, mine was covered. everytime I have brought my car in, I have always had a pleasant experience. everyone is very fri More

by rosie9957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 03, 2018

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 30, 2018

Dealership Rating
Employee Rating

Love Ferman Mazda service Joe is such an awesome rep. He & Sam always go up & above to make sure our car is taken care of with the highest quality. KUDOS to Ferman Mazda servic More

by Dawn M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Daniel Jackson, Joe

Oct 03, 2018

Ferman Mazda - Brandon responded

Thank you for the good review. Happy to hear that you had a great experience working with everyone. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 23, 2018

Dealership Rating
Employee Rating

Service appointment As always, my appointment time was prompt and the work was done timely as well. Sam is an outstanding service provider who keeps you updated throughou More

by Gilliard, Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 21, 2018

Dealership Rating
Employee Rating

Happy with service Our service advisor Sam was excellent. Very helpful and friendly, he took care of all our service needs. He has been our service advisor before and More

by Suz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 04, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments about Sam. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 19, 2018

Dealership Rating
Employee Rating

Post Collision Assessment Thank you for doing an assessment post collision/accident. It gives me peace of mind. Thanks Sam for being there consistently and remembering past pro More

by hamconnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Donald

Aug 20, 2018

Ferman Mazda - Brandon responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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