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Sam Heidel

Overview Reviews (546) Inventory (260)

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Sam Heidel

Sam Heidel | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

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4.8

546 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Overview Reviews (546) Inventory (260)

Dealership Experience

5 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

546 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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546 Reviews of Sam Heidel

April 28, 2026

Dealership Rating

Employee Rating

Always satisfied with service provided by Rockwall Toyota. Will continue to have my service done at Rockwall Toyota. Toyota. Will continue to have my service done at Rockwall Toyota. More

by 7777mgsmith

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 29, 2026 -

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

April 26, 2026

Dealership Rating

Employee Rating

The dealership has always been efficient with scheduling and providing service. They are always clear about work required. and providing service. They are always clear about work required. More

by JEFF3530

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 26, 2026 -

Toyota of Rockwall responded

Your feedback about our efficient scheduling and clear explanations is greatly appreciated. We’re glad to support your Toyota Camry’s maintenance and look forward to serving you again.

April 25, 2026

Dealership Rating

Employee Rating

nothing to add to this review. service was excellent. Exactly what I expect from Toyota and this dealership service was excellent. Exactly what I expect from Toyota and this dealership More

by m-bgault

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2026 -

Toyota of Rockwall responded

Thank you for your five-star review! We’re glad Sam and our team delivered the quality service you expect from Toyota for your Tacoma. We look forward to assisting you again.

April 25, 2026

Dealership Rating

Employee Rating

Everything and everybody was professional, great experience. The chocolate chip cookies while you wait didn't hurt either. experience. The chocolate chip cookies while you wait didn't hurt either. More

by pradog0207

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2026 -

Toyota of Rockwall responded

It’s wonderful to know everything ran smoothly and you felt well taken care of. We’re glad you enjoyed the chocolate chip cookies while your Toyota RAV4 Hybrid was serviced. We hope to assist you again soon.

April 24, 2026

Dealership Rating

Employee Rating

Excellent very good service I highly recommend for my friends and family thanks for the your service friends and family thanks for the your service More

by Sjazavac

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw, VU DOAN

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Apr 24, 2026 -

Toyota of Rockwall responded

We’re delighted you had an excellent service experience with your Toyota RAV4. Thank you for recommending us to your friends and family. We appreciate the chance to keep your vehicle running smoothly.

April 22, 2026

Dealership Rating

Employee Rating

I was very pleased with my Toyota dealership in Rockwall service department, I've had my Tacoma serviced there 3 times since I've owned it from the service writer to the mechanic they let me know what was service department, I've had my Tacoma serviced there 3 times since I've owned it from the service writer to the mechanic they let me know what was needed after inspection and let me decide what I wanted to do, I appreciated that very much. I will be back in 10,000 Miles and do it again. Very pleased customer. More

by FLOYD

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Service writer was so sweet..😊

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Apr 23, 2026 -

Toyota of Rockwall responded

It’s great to hear that over your three visits our team kept you informed and gave you the flexibility to choose the services needed on your Toyota Tacoma. We’re honored to be your service partner and look forward to welcoming you for your next service at 10,000 miles. Thank you for making us your go-to team.

Apr 23, 2026 -

FLOYD responded

Thank you..

April 20, 2026

Dealership Rating

Employee Rating

Service was great. It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! More

by jchobbs

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Apr 20, 2026 -

Toyota of Rockwall responded

It’s great to hear your Corolla Cross Hybrid service was handled quickly and effectively. Mick and Kasey appreciate your kind words about our professional, courteous approach. Thank you for trusting us with your vehicle.

April 15, 2026

Dealership Rating

Employee Rating

Always top notch and professional service department! ! Used them for 14 years of service and purchasing cars. ! Used them for 14 years of service and purchasing cars. More

by JKanderson

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 15, 2026 -

Toyota of Rockwall responded

Delighted our team has delivered professional service for your Highlander across these 14 years. We appreciate your loyalty and the opportunity to support both service visits and vehicle purchases. We’re here for your next service appointment or when you’re ready for your next vehicle purchase.

April 13, 2026

Dealership Rating

Employee Rating

Intake process was thorough and cost estimates were discussed in detail so that I understood what I would be responsible for. Sam's educated guess turned out to be correct and resolved my problem. Lo discussed in detail so that I understood what I would be responsible for. Sam's educated guess turned out to be correct and resolved my problem. Loved the good communication from beginning to end! More

by HUSKERKL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Toyota of Rockwall responded

It’s great to know our thorough intake process and clear cost estimates made a difference. Sam’s spot on diagnosis of your Toyota Camry Hybrid and the communication from start to finish mean a lot. Thank you for sharing your experience with us.

April 12, 2026

Dealership Rating

Employee Rating

Great people to work with would recommend to any new or used buyers you are treated special used buyers you are treated special More

by tj19561

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Melvin Benjamin, AMEER AL-Hadi, DYLAN CUMMINGS

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Apr 12, 2026 -

Toyota of Rockwall responded

It’s wonderful to hear you felt well taken care of during your new Toyota pickup purchase. We appreciate your recommendation to both new and used buyers. Enjoy your truck and thank you for your kind words!

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