Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
529 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

529 Reviews

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529 Reviews of Sam Heidel

March 28, 2026

Dealership Rating
Employee Rating

Everything was explained well. Was fast service. Very friendly. Excellent work. I had no issues at all. More

by elizabeth.reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 28, 2026

Toyota of Rockwall responded

Thank you for sharing your experience with the service on your Toyota Grand Highlander Hybrid. We’re glad to hear the explanations were clear and the process was both fast and friendly. We look forward to helping you again in the future.

March 28, 2026

Dealership Rating
Employee Rating

Sam’s kindness is the only reason I have anything to do with your business More

by betsy.lee65
Recommend Dealer
No
Apr 02, 2026

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Apr 02, 2026

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 27, 2026

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Employee Rating

If I need to take one of our Toyota trucks in for repairs or service, they get taken to Toyota of Rockwall. The Service and Parts departments are great. The Customer Service from everyone is great. Best T More

by JHornSr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 27, 2026

Toyota of Rockwall responded

Thank you for trusting us with your Toyota Tacoma. We’re glad our service and parts departments provided excellent care, and we appreciate your high praise.

March 26, 2026

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Employee Rating

Always a great experience with Toyota. Sam is awesome and has always taken care of me and my vehicle. He is always so friendly and nice to work with. Great customer service. More

by MGSEDILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Toyota of Rockwall responded

It’s great to hear your Toyota Highlander service visits have been consistently positive. Sam will be thrilled to know you value his friendly, attentive approach. Thank you for the five-star rating.

March 24, 2026

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Employee Rating

Quick, fast, courteous service! What more can you ask for?! Thank you for taking care of my truck More

by texasbred
Recommend Dealer
Yes
Mar 24, 2026

Toyota of Rockwall responded

We’re glad to hear Sam and the team delivered quick and courteous service for your Toyota Tundra. Please let us know if there’s anything else we can do to help.

March 22, 2026

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Employee Rating

Sam is very cordial and a pleasure to work with. We had to stay for a couple of hours, but time passed due to refreshments being available and literature to read. We really appreciated it. More

by nt.ja.young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2026

Toyota of Rockwall responded

We’re happy Sam made your visit friendly and enjoyable. Offering refreshments and reading materials helps make the wait more comfortable during your Toyota Highlander service. It was our pleasure to serve your Highlander.

March 18, 2026

Dealership Rating
Employee Rating

Fast and professional service. Clean dealership and great amenities. Everyone very friendly. Thank you Cory More

by corydan.spaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 18, 2026

Toyota of Rockwall responded

It’s fantastic to hear our service was fast, professional, and supported by clean amenities and a welcoming atmosphere. We appreciate you trusting us with your Toyota and will pass along your kind words to Mick, Sam, and Kasey.

March 17, 2026

Dealership Rating
Employee Rating

Rockwall staff very helpful,clean place and good service, like to do my service and recommend people to go there More

by fsytrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 17, 2026

Toyota of Rockwall responded

What a pleasure to hear that our team provided a clean and helpful environment for your Toyota Tundra Hybrid service. Knowing you’d recommend us means a great deal. We look forward to taking care of your Tundra Hybrid again.

March 16, 2026

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Employee Rating

From my initial contact with the dealership until the completion of my 30,000 mile service appointment, I was thoroughly impressed. Very polite contacts at all levels of service at the dealership, from s More

by DiAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 16, 2026

Toyota of Rockwall responded

It’s wonderful to hear that every step, from your initial contact to completing your Grand Highlander’s 30,000-mile service, was handled with courtesy. We’re glad our team made the process smooth. Thank you for trusting us with your Toyota.

March 15, 2026

Dealership Rating
Employee Rating

We were greeted quickly, with Courtesy, and True sincerity about getting our vehicle in and out as quick as possible. We were shown around the showroom where the restrooms were. There was cookies an More

by Tellisrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Toyota of Rockwall responded

Thank you for sharing your experience. We’re delighted our team greeted you promptly, showed you around the showroom, and kept you comfortable with snacks and refreshments. We appreciate you entrusting your Toyota Highlander to us and hope to be of service again.

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