Sam Heidel | Page 2

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619 Verified Customer Verified Customer

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Our service representative, Sam Heidel is always great, perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall perfect service. The service technician do wonderful work. We highly recommend Toyota of Rockwall More

by grammakat Verified Customer Verified Customer

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Very good service I love it and I will be back see Sam again. Thank you again. Thank you More

by tam533477 Verified Customer Verified Customer

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Service advisor is great. He keeps me informed with the status of my vehicle. The waiting area were clean and neat. He keeps me informed with the status of my vehicle. The waiting area were clean and neat. More

by toantran11 Verified Customer Verified Customer

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Always pleasant experience. People always considerate and available for questions Quite waiting area made good for reading People always considerate and available for questions Quite waiting area made good for reading More

by mwyatt50 Verified Customer Verified Customer

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Misleading. Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “requ Not given a notice prior to up charge services. I came in with a $9.99 oil change coupon and was charged $29.99 for a 1.2 liters of additional “required” oil More

by LRUBIO_16 Verified Customer Verified Customer

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Very easy to schedule. Quickly registered at dealership and they were fished in under an hour on a Saturday. Very pleased. Quickly registered at dealership and they were fished in under an hour on a Saturday. Very pleased. More

by uteppt2000 Verified Customer Verified Customer

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We bought a used car from Toyota of Rockwall that supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the supposedly had a multi-point inspection and came with a 6 month/6,000 mile warranty. After a month and a half we found a leak in the radiator and the engine oil cooler. When we called them about it, we got the run around and after speaking with several different people, we were told there was no warranty. All of their used vehicles come with it according to their website which we had a screenshot of. Shortly after letting them know that, they decided that we did have the warranty so we took the car in. They replaced the radiator but insisted the other leak wasn’t covered even though it was in the cooling system which was a covered system according to the warranty. A very stressful experience, so needless to say, we would not recommend them. More

by AprilW Verified Customer Verified Customer

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The staff are friendly, inviting and professional. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. The customer seating area is clean, comfortable and the smell of warm cookies is a plus. Thank you for having beverages for costumers. More

by sslewisslp Verified Customer Verified Customer

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I was disappointed that you guys don’t wash vehicles or vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out vacuum after maintenance services anymore. We have purchased several Toyota’s and this used to be a standard service. It was something that stood out as an extra perk to us. The appointment was quick and I had no issues with the service itself. More

by tdv_22 Verified Customer Verified Customer

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