Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
541 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 9 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

541 Reviews

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541 Reviews of Sam Heidel

April 22, 2026

Dealership Rating
Employee Rating

I was very pleased with my Toyota dealership in Rockwall service department, I've had my Tacoma serviced there 3 times since I've owned it from the service writer to the mechanic they let me know what was More

by FLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Service writer was so sweet..😊

Apr 23, 2026

Toyota of Rockwall responded

It’s great to hear that over your three visits our team kept you informed and gave you the flexibility to choose the services needed on your Toyota Tacoma. We’re honored to be your service partner and look forward to welcoming you for your next service at 10,000 miles. Thank you for making us your go-to team.

Apr 23, 2026

FLOYD responded

Thank you..

April 20, 2026

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Service was great. It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! More

by jchobbs
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 20, 2026

Toyota of Rockwall responded

It’s great to hear your Corolla Cross Hybrid service was handled quickly and effectively. Mick and Kasey appreciate your kind words about our professional, courteous approach. Thank you for trusting us with your vehicle.

April 15, 2026

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Always top notch and professional service department! ! Used them for 14 years of service and purchasing cars. More

by JKanderson
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2026

Toyota of Rockwall responded

Delighted our team has delivered professional service for your Highlander across these 14 years. We appreciate your loyalty and the opportunity to support both service visits and vehicle purchases. We’re here for your next service appointment or when you’re ready for your next vehicle purchase.

April 13, 2026

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Intake process was thorough and cost estimates were discussed in detail so that I understood what I would be responsible for. Sam's educated guess turned out to be correct and resolved my problem. Lo More

by HUSKERKL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 13, 2026

Toyota of Rockwall responded

It’s great to know our thorough intake process and clear cost estimates made a difference. Sam’s spot on diagnosis of your Toyota Camry Hybrid and the communication from start to finish mean a lot. Thank you for sharing your experience with us.

April 12, 2026

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Great people to work with would recommend to any new or used buyers you are treated special More

by tj19561
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Apr 12, 2026

Toyota of Rockwall responded

It’s wonderful to hear you felt well taken care of during your new Toyota pickup purchase. We appreciate your recommendation to both new and used buyers. Enjoy your truck and thank you for your kind words!

April 11, 2026

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employees are professional, willing to help at all times. pleasant and knowledgeable of their job. More

by GLORIAOBANA5
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 11, 2026

Toyota of Rockwall responded

Thank you for highlighting our team’s helpful and professional service on your Toyota. Sam and Kasey are pleased their knowledge and friendliness stood out. We look forward to assisting you again.

April 08, 2026

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Great Service, quick and very efficient liked they started washing and cleaning after the service. More

by mail4mehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 08, 2026

Toyota of Rockwall responded

We’re pleased to know your Toyota RAV4 was serviced efficiently and quickly. It’s great our team could wash and clean it after the maintenance.

April 07, 2026

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Employee Rating

I used the Toyota app for the first time to schedule the 5000 mile initial service on my 2026 Camry. The whole process couldn't have been simpler! Dropped the car off, waited in the lobby, ate a fresh from More

by SmartTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 07, 2026

Toyota of Rockwall responded

We’re delighted that using the Toyota app to book your 5000 mile service for your 2026 Camry was so simple. It’s great to know the drop off process, comfortable lobby wait, and a fresh cookie all contributed to a hassle free visit. We look forward to welcoming you back for your next maintenance.

April 06, 2026

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I have bought 5 vehicles from this dealer and had my cars serviced over 100 times because I am a rideshare driver, and they are great service people. I highly recommend them. More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 06, 2026

Toyota of Rockwall responded

Thank you for entrusting us with five Toyota vehicles and over 100 services for your rideshare work. We’re delighted to keep your Highlander running smoothly through every visit. Your recommendation truly motivates our service team.

April 05, 2026

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Employee Rating

From beginning to end the service was great! Everything from the sitting area to the snacks available was nice. Will return again. More

by Raveniethegenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Apr 05, 2026

Toyota of Rockwall responded

Thanks for trusting us with your Toyota Camry’s service. We’re glad our seating area and snack selection made your visit enjoyable. We look forward to welcoming you back!

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