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Sam Lara
Sam Lara
Collision Estimator
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
40 Reviews
40 Reviews
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40 Reviews of Sam Lara
February 07, 2026
The dealership is excellent, top notch , but the collision center is not anywhere near the same level. I brought my truck in to repair damage from a collision claim with insurance. The default was a collision center is not anywhere near the same level. I brought my truck in to repair damage from a collision claim with insurance. The default was after market parts to replace my rear bumper and tow assembly on my 2025 Sierra 1500 AT4X with less than 5000 miles on it. This was completely unacceptable and I had to go back and forth with the dealership and insurance who agreed to use OEM parts, but would not document this on the estimate. The collision center is a “Selct Service” shop, which sounds good, but from my perspective it only means the shop has some sort of agreement with the insurance company to get you out as quickly and cheaply as possible, which they did in my case . When I picked up my truck after repairs, the bedcover no longer sealed with the tailgate as it had prior to the repairs which had allowed water into the bed during the wash or weather which left detergent marks in the bed when the water evaporated. There also was a shop towel and other debris that was not in the bed when I had dropped it off. Also, no one offered to review the repairs and work that had been done in the vehicle to make sure it was satisfactory. A few days after I picked up my truck I got a package in the mail from the dealership that contained a vehicle theft recovery device that the accompanying note told me the shop had not reinstalled after the repairs. When I contacted the colision center to attempt to have these items addressed, they told me they asked me to send them pictures of the bed cover, which I did. They said the installation of the recovery device would have to be a separate appointment with the service center. So hopefully I will be able to get this taken care of. This is the second GMC I have purchased at James Wood in Decatur, and the service with sales and finance was excellent. I’ve brought vehicles in for service such as routine maintenance, repairs, or recalls and I’ve been extremely satisfied with the service center. . The collision center, however, is an entirely different story. More
by Brad
Verified Customer
December 08, 2025
It’s always a pleasure doing business there! Fast and soooo friendly. Highly recommended to all! Fast and soooo friendly. Highly recommended to all! More
by Mike Clarke
Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard, Krystal Gipson
November 12, 2025
Top notch service! ! Thanks to Matthew in body shop office!! Very happy with service ! Thank u ! Thanks to Matthew in body shop office!! Very happy with service ! Thank u More
by KJFISHE
Other Employees Tagged: Mark Sanders, Jennifer Westerlund, Matt Smith
November 08, 2025
The body shop did a great job on the 2012 chevy malibu no complaints at all as for the service department on my 2018 chevy silverado Not very good at all they have had my truck for almost 3 week from when complaints at all as for the service department on my 2018 chevy silverado Not very good at all they have had my truck for almost 3 week from when the body shop got done and I still don't have my truck hope they can get ready soon its going to be 2 months since I took it in on 9/23/2025 More
by silvacse@verizon.net
Other Employees Tagged: Paul Johnson, Jennifer Westerlund
October 24, 2025
I have been purchasing/leasing vehicles from James Wood Motors/James Autopark, including service and body shop since 1990 (37 years), I will keep doing business with them. Motors/James Autopark, including service and body shop since 1990 (37 years), I will keep doing business with them. More
by JRBASTIAN
Other Employees Tagged: Carey Williams, Tyler Mayfield, Shawn Hooe, Bryan Stanley, Mark Sanders, Jennifer Westerlund, Dason Howard
October 22, 2025
It’s the best Dealership experience I have ever had every time!! The sales staff is top notch! Karen Patterson is an amazing sales woman and knew her stuff!! Mike Wheat is my normal sales guy and he is off t time!! The sales staff is top notch! Karen Patterson is an amazing sales woman and knew her stuff!! Mike Wheat is my normal sales guy and he is off the charts crazy fun!!! The Service Department is sharp too!! Love the new renovation, very classy!! The Service staff (Bryan Stanley is my go to guy there), but they all are knowledgeable!! Everyone should purchase their next ride from them!! New and used have incredible selections. It was so hard to choose the best deal. I love James Wood Chev Buick GMC!!! More
by mycowmoos
Other Employees Tagged: Karen Pattison, Mike Wheat, Bryan Stanley, Russell Fox, Mark Sanders , Jeff Morris and Maxter Cooper
October 04, 2025
The folks here have taken care of me for 40 years my wife and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year f and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year from James wood Decatur. The Service Department has always been great. More
by RDHITT
Other Employees Tagged: Carey Williams, Nick Huff, Shawn Hooe, Bryan Stanley, Jennifer Westerlund
September 08, 2025
Polite, excellent updates, showed customer care, met all expectations, represented Jane’s Wood Dealership by taking ownership for customers expectations, represented Jane’s Wood Dealership by taking ownership for customers More
by jdrich83
Other Employees Tagged: Jeff Morris, Mark Sanders, Jennifer Westerlund , Madesta (excellent employee)
August 23, 2025
Dason always does a great job taking care of me and my cars! This place is great! cars! This place is great! More
by edwardpecina80
Other Employees Tagged: Tyler Mayfield, Asa Johnson Jr, Chad Huddleston, Shawn Hooe, Dason Howard
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