Sam Lotta | Page 2

I wanted to take a moment to update my review of City Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success cont Volkswagen of Highland. Having lived in Indiana for several years, I understand how vital it is for local businesses to thrive, as their success contributes to the overall growth of the community. I also recognize that negative reviews can sometimes impact businesses in ways that ultimately affect the community as a whole. That being said, my experience with City Volkswagen initially had some challenges when I decided to purchase my leased 2021 Atlas. However, since then, they have completely restored my faith and earned my continued business. From Anthony Scala, the owner, personally stepping in to provide insight from a business standpoint, to James in finance working hard to make the deal work, and Sam Lotta going the extra mile to ensure I was satisfied—each of them played a crucial role in turning my experience around. Recently, I encountered an issue where the seat in my vehicle was adjusting on its own. I scheduled an appointment, and Sharon Hall, the service advisor, was incredibly gracious, sincere, and determined to get to the root of the problem. Even the porter who gave me a ride home was exceptionally kind and wished me the best. Joel from the service department committed to keeping me updated every step of the way. While the initial plan was to have my vehicle ready by Friday, the team took the extra initiative to locate the necessary part in Merrillville, expediting the repair process so I could get my vehicle back even sooner. Sam Lotta, the GM, also followed up to ensure everything was running smoothly, reinforcing the dealership’s commitment to excellent customer service. This is exactly the kind of business that customers want to support, one that values its clients and is dedicated to providing exceptional service. Thank you to everyone at City Volkswagen of Highland. While things started off a bit rocky, I truly appreciate the effort to find a solution that worked for both sides. I’m glad to continue doing business with a dealership that prioritizes its customers and the community. More

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I didn’t feel that anything about this car was explained to us. We are pretty much left trying to figure it out ourselves and there’s so much to understand about the technology. No one ever followed up to s to us. We are pretty much left trying to figure it out ourselves and there’s so much to understand about the technology. No one ever followed up to send us an envelope to send our trade in spare key back, no one ever reached out to set up an appt to buff out the large scratch that they gave it to us with and our car was BRAND NEW. More

by VANE124 Verified Customer Verified Customer

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Nice and very clean place. Salespeople are very friendly, and they work hard to get you the best deals. I recommend Salespeople are very friendly, and they work hard to get you the best deals. I recommend More

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Moises is a no fuss salesman. We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated hi We had been to numerous dealerships before we walked into this one. I told Moises what I was looking for and he didn’t play around. We appreciated his demeanor, professionalism, and all the time and patience he took with our family. He made sure we were well taken care of and knew all of our options. Moises went above and beyond to take care of us-even on his day off! I would recommend you visit him if you are in the market! More

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The deal ship experience overall was good my salesman was very attentive and accurate with the information that given will most definitely recommend to others! very attentive and accurate with the information that given will most definitely recommend to others! More

by RACHELMADISON80 Verified Customer Verified Customer

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I took all day and this woman was very patient with me. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. She let me take my time, gave me a great deal and helped me along the way. She is an awesome woman. If you go up there ask for her for reals. More

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Mike and Rich are fantastic! They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. They are professional and go the extra distance. Going in they make you feel like family. I would definitely refer people to VW of Highland. More

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Marvin made what’s usually a stressful process so easy! He wasn’t pushy, yet extremely helpful. He tracked down exactly what I was looking for and had the car there the next day. He approaches the whole pr He wasn’t pushy, yet extremely helpful. He tracked down exactly what I was looking for and had the car there the next day. He approaches the whole process like a family member, with respect and guidance, and unlike any car buying process I’ve ever experienced. I would refer anyone to him. More

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I would like to thank Mark Masen, James Thomas, and Sam Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding Lotta for a great experience getting our 2024 Tiguan. Really appreciate their patience and help getting this done; they even helped me with finding the right car insurance. Have a great year City VW!!! More

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Mark did very well Actually would have been a much better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually n better experience had I not have to question the additional charges on the worksheet. It was a lot more work and number crunching than was actually necessary. Best price right from the beginning would have been best. I cannot help but think that City VW would have gladly charged me $1500 more had I not gone through line by line and questioned everything. Had this been my wife or my mother, City VW would have gladly taken the higher amount. And not given them the best deal that City VW could have made. Kind of disheartening when I asked for honesty and clarity from the beginning of my transaction. I was able to talk this out with Mark, James and then Sam. More

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