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Sam Mercado
Sam Mercado at Lou Bachrodt Chevrolet Coconut Creek

Sam Mercado | Page 17

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

Contact Me
4.0
213 Reviews

Languages Spoken

English English

4.0

213 Reviews

Write a Review

213 Reviews of Sam Mercado

October 16, 2021

Dealership Rating
Employee Rating

Matthew was great Called me and followed up to resolve an issue Extra words extra words extra words for the survey More

by ejsanchez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup, Matthew Gonsalves , Priscilla Macias

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Oct 19, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Hello, many thanks for taking the time to rate your customer experience with us here at Lou Bachrodt Mazda Coconut Creek! We love to see such great feedback! Very happy the issue was resolved!!

October 10, 2021

Dealership Rating
Employee Rating

Sam is amazing!!!!!!He makes sure he takes care of all Sam is amazing!!!!!! He makes sure he takes care of all my needs as a customer More

by D_dalesandro73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 11, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello!! Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team, we think he is amazing too! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

October 05, 2021

Dealership Rating
Employee Rating

Appointment was made and vehicle was serviced as requested using the prepaid vehicle maintenance plan. However, it looks like the rates are going up. More

by sbures
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 05, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe! Sorry about the pricing increase! We do appreciate you and your business!!

October 01, 2021

Dealership Rating
Employee Rating

It was good service but I was given incorrect times of how long it would take to fix my vehicle. If they had followed up with an updated time I would have given five stars. More

by vanguardforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 05, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for your review! We will try harder next time!!! We appreciate you and your business.

September 30, 2021

Dealership Rating
Employee Rating

Sam was super helpful and these are the extra fifteen words this survey is asking me to write! More

by JRDEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 01, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your experience at Lou Bachrodt Chevrolet Service Center! We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with Sam went so well! We are very fortunate to have him on our team!!! Sorry about the long survey! We truly appreciate your business and for sharing your thoughts with us and DealerRater

September 25, 2021

Dealership Rating
Employee Rating

Very reliable, these are serious people that means business and professionalism. I have bought several vehicles from them More

by arecedu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup

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Sep 27, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you very much for your kind words. We appreciate you and your business! Thanks for taking time out of your day to review us on DealerRater!!!

September 25, 2021

Dealership Rating
Employee Rating

I love the service department, Sam Mercado is very knowledgeable snd helpful. It is always a pleasure dealing with him! More

by NJNACHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup

Report | Print
Sep 27, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

September 23, 2021

Dealership Rating
Employee Rating

Process st the location was smooth and simple. Drove up met with my person he explained everything to me. Was kind and pleasant called when work wS done More

by ksiver0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn Biskup

Report | Print
Sep 24, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you very much for your kind words with this review on DealerRater!

September 22, 2021

Dealership Rating
Employee Rating

As usual, service done well and pretty timely. This time they forgot to put air in my tires! More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: A tech

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Sep 23, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Marie, Thank you for reviewing us on DealerRater!! Wow, sorry we did not put air in your tires!! Can we make another appointment? You and your business are very important to us!

Sep 23, 2021

Marie responded

Thank you, another appointment is not necessary at this time. Appreciate the offer.

September 22, 2021

Dealership Rating
Employee Rating

Was greeted immediately and my advisor was friendly and professional. Wait time was also considerably less than promised, which was much appreciated. More

by lyndakay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Sep 22, 2021

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for taking the time to tell us about your service experience at Lou Bachrodt Chevrolet! We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with Sam was so good! We are very fortunate to have him on our team team. We truly appreciate your business and for sharing your thoughts with us and DealerRater!

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