Dealer Reviews
Cars for Sale
Dealer Log In
Sam Mercado
Sam Mercado | Page 18
Service Advisor
Lou Bachrodt Chevrolet Coconut Creek
5500 N State Road 7
Coconut Creek, FL 33073
213 Reviews
Languages Spoken
English
213 Reviews
Write a Review
213 Reviews of Sam Mercado
Verified CustomerSeptember 18, 2021
The dealership personnel were friendly and professional and the service seemed to be good at first. My service included oil change, tire rotation and a car wash. A few days after my service I noticed a b and the service seemed to be good at first. My service included oil change, tire rotation and a car wash. A few days after my service I noticed a big oil stain in my driveway under my truck. Looking under my truck I noticed my oil filter was loose and leaking oil. Also the “carwash” was horrible as there was still visible dirt on my vehicle. More
by jburns
September 13, 2021
Bought my truck there 3 1/2 years ago and have done all services with them. Still, each time I go I get the worst service on the planet. Hours and hours of wasted time. Always had an appointment but always services with them. Still, each time I go I get the worst service on the planet. Hours and hours of wasted time. Always had an appointment but always put in line to wait every time. 4 hours for for an oil change. Warranty work told don't give loaners. Spent $40 on Ubers. Told I was on my own. Then last week I bring it in told them I would be back in 2 hours. He tells tech didn't need to be done until 5pm. So after hours of waiting another service rep checks and informs me of that. His response was its like going to the doctors office, you just have to wait. So I send an email to the general manager. I wasn't important enough to him to talk to me. He dumped me on a service manager. Instead of him being part of the solution he was part of the problem. Only made excuses. Then he gives me a loaner. I said I was told you don't give loaners. He said yes we do. I informed him of the money the previous lie cost me. I gave them an opportunity to at least attempt to make it right. When they chose not to I changed the 3 oil change purchase to 1 and told him I would not be back. Clearly they don't want to keep me as a customer. They just wanted to get rid of me because I am one of the few that will speak up when I receive poor treatment. 2 things will result. When it is time to spend $50k+ on a new truck it will be a Ford or Dodge. And second I will be your PR nightmare. More
by jon.dickson
September 12, 2021
Fast professional service! Great experience will def recommend.. made it a easy process and made sure we were happy when we left. Highly reccomend!!!!!! Thank you recommend.. made it a easy process and made sure we were happy when we left. Highly reccomend!!!!!! Thank you More
by Elanajacobinsurance@gmail.com
September 12, 2021
The service is good and efficient, and the service team is friendly and helpful. They always contact me as soon as the work has been completed. is friendly and helpful. They always contact me as soon as the work has been completed. More
by TOREYMARCUS
Other Employees Tagged: Matthew Gonsalves
September 09, 2021
The service personnel at this location are always professional and courteous. They are very helpful, knowledgeable and willing to get answers to any questions I may have. professional and courteous. They are very helpful, knowledgeable and willing to get answers to any questions I may have. More
by KLThomas023
Other Employees Tagged: Edward Mendez
September 05, 2021
After almost $6000 my engine light is still on my car is still shaking as I drove away from the Service Center I have emailed the GM and the service center assistant manager still shaking as I drove away from the Service Center I have emailed the GM and the service center assistant manager More
by GLOOR73
Other Employees Tagged: Shawn Biskup, Edward Mendez , Kuwayne Clarke
Dealership Inventory (425 Vehicles)
