Sam Mercado | Page 18

Process st the location was smooth and simple. Drove up met with my person he explained everything to me. Was kind and pleasant called when work wS done met with my person he explained everything to me. Was kind and pleasant called when work wS done More

by ksiver0 Verified Customer Verified Customer

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As usual, service done well and pretty timely. This time they forgot to put air in my tires! they forgot to put air in my tires! More

by Marie Verified Customer Verified Customer

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Was greeted immediately and my advisor was friendly and professional. Wait time was also considerably less than promised, which was much appreciated. professional. Wait time was also considerably less than promised, which was much appreciated. More

by lyndakay Verified Customer Verified Customer

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The service I received from Sam, and his team were great 👍🏾 I couldn’t have chose a better dealership!!! 👍🏾 I couldn’t have chose a better dealership!!! More

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Chris is very good service manager he is patient what you tell him he listens and makes sure things get done tell him he listens and makes sure things get done More

by Sbourgoine Verified Customer Verified Customer

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I went there with a electrical problem and they resolved it promptly it was something the haven’t had a problem with previously it promptly it was something the haven’t had a problem with previously More

by tunapopper Verified Customer Verified Customer

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The dealership personnel were friendly and professional and the service seemed to be good at first. My service included oil change, tire rotation and a car wash. A few days after my service I noticed a b and the service seemed to be good at first. My service included oil change, tire rotation and a car wash. A few days after my service I noticed a big oil stain in my driveway under my truck. Looking under my truck I noticed my oil filter was loose and leaking oil. Also the “carwash” was horrible as there was still visible dirt on my vehicle. More

by jburns Verified Customer Verified Customer

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I AM VERY HAPPY WITH YOUR SERVICE, ALL THE TIME FEEL PLEASURE, THANKS FOR EVERYTHING PLEASURE, THANKS FOR EVERYTHING More

by YILWY26 Verified Customer Verified Customer

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Bought my truck there 3 1/2 years ago and have done all services with them. Still, each time I go I get the worst service on the planet. Hours and hours of wasted time. Always had an appointment but always services with them. Still, each time I go I get the worst service on the planet. Hours and hours of wasted time. Always had an appointment but always put in line to wait every time. 4 hours for for an oil change. Warranty work told don't give loaners. Spent $40 on Ubers. Told I was on my own. Then last week I bring it in told them I would be back in 2 hours. He tells tech didn't need to be done until 5pm. So after hours of waiting another service rep checks and informs me of that. His response was its like going to the doctors office, you just have to wait. So I send an email to the general manager. I wasn't important enough to him to talk to me. He dumped me on a service manager. Instead of him being part of the solution he was part of the problem. Only made excuses. Then he gives me a loaner. I said I was told you don't give loaners. He said yes we do. I informed him of the money the previous lie cost me. I gave them an opportunity to at least attempt to make it right. When they chose not to I changed the 3 oil change purchase to 1 and told him I would not be back. Clearly they don't want to keep me as a customer. They just wanted to get rid of me because I am one of the few that will speak up when I receive poor treatment. 2 things will result. When it is time to spend $50k+ on a new truck it will be a Ford or Dodge. And second I will be your PR nightmare. More

by jon.dickson Verified Customer Verified Customer

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Fast professional service! Great experience will def recommend.. made it a easy process and made sure we were happy when we left. Highly reccomend!!!!!! Thank you recommend.. made it a easy process and made sure we were happy when we left. Highly reccomend!!!!!! Thank you More

by Elanajacobinsurance@gmail.com Verified Customer Verified Customer

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