Sam Picchietti
Sam Picchietti at Karl Knauz BMW

Sam Picchietti | Page 2

Client Advisor

Karl Knauz BMW

407 Skokie Valley Hwy
Lake Bluff, IL 60044

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211 Reviews
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211 Reviews

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211 Reviews of Sam Picchietti

August 22, 2022

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Employee Rating

I received a subpar purchase experience at BMW Knauz for my brand new 2022 M5 Competition received on 8/6/22. My Client Advisor did a good job assisting with model selection options starting March 2022. T More

by Nrk53109
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Peter gioulos

Aug 22, 2022

Karl Knauz BMW responded

Hi there, thank you for reaching out to us with your feedback & making us aware of the situation. We're terribly sorry to hear that you had a disappointing experience. Providing great service is extremely important to us, & it's never our goal to leave a client feeling dissatisfied. We are currently looking into this situation.

August 06, 2022

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Employee Rating

Sam Picchietti did a wonderful job helping me choose the options for my new i4 which I just love. Alex T, product specialist made learning all the new widgets a breeze. More

by Kurt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Karl Knauz BMW responded

Hi Kurt, thank you very much for leaving this review. We're so glad to hear that you had a great time working with Sam & Alex to purchase & familiarize yourself with your new i4! Congratulations on your new BMW! We appreciate you reaching out to us & we're looking forward to the next opportunity to work with you.

May 14, 2022

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Employee Rating

Best dealer experience I have ever had. Sam was knowledgeable and was very helpful. I would buy here again!! More

by Doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Kamp

May 16, 2022

Karl Knauz BMW responded

Hi Doug, thank you for leaving this review. We're so glad to hear how much you enjoyed working with Sam! We strive to provide great service, so it's wonderful to receive your comments. Congratulations on your new BMW & thanks again for taking the time to reach out to us. We'll see you next time!

May 07, 2022

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Employee Rating

Just purchased my 5th BMW from Knauz. They always do a great job and treat me fairly. This time our sales person was Sam, and he was incredible. Totally laid back, no pressure approa More

by jimbogolf2
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Luke Wojtas

May 09, 2022

Karl Knauz BMW responded

Hi there, thank you for reaching out to us about your experience working with Sam & Luke. We're thrilled to hear that they were both such a pleasure to work with. Providing knowledgeable service in a low-pressure environment is our top priority, so it's wonderful to receive your comments. Congratulations on your new BMW - special ordering a car is always such an exciting experience! We appreciate you reaching out to us & we're looking forward to your next visit!

May 06, 2022

Dealership Rating
Employee Rating

We drove over an hour to just test drive an x5 and left with a brand new one! Sam, our sales rep was very patient and knowledgeable we will recommend sam and this dealership to all our family and friends l More

by MariaC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Adduci

May 06, 2022

Karl Knauz BMW responded

Hi Maria, thank you for leaving this review. We're thrilled to hear how much you enjoyed working with Sam & Scott! We strive to provide friendly, professional service in a low-pressure environment, so it's wonderful to receive your comments. Congratulations on your new X5 & thank you for your recommendation! We hope you're loving your new BMW & we're looking forward to your next visit!

May 04, 2022

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Employee Rating

Great experience ordering my 2022 M440i - my client advisor, Sam, was both informative and responsive and the purchase process was efficient and transparent. More

by KBSaccaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 05, 2022

Karl Knauz BMW responded

Hi there, thank you for reaching out to us about your experience working with Sam. We strive to provide great service, so we're thrilled to hear that he was so helpful & straightforward! Congratulations on your new M440i & thanks again for sharing your thoughts with us! We appreciate hearing from you & we're looking forward to your next visit!

April 05, 2022

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Employee Rating

Great salesman (Sam P) experience zero pressure, suggestive w/o being pushy, got the car I wanted, had a good dealership experience w/o excessive add-ons that can be pushed in finance department, ha More

by Josephblangley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2022

Karl Knauz BMW responded

Hi Joe, thank you for taking the time to share your thoughts with us. We're so glad to hear how much you enjoyed working with Sam! We strive to provide friendly, low-pressure service, so it's wonderful to receive your comments. Thank you for your business, & congratulations on your newest BMW! We appreciate your feedback & we're looking forward to your next visit!

March 29, 2022

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Employee Rating

We had a fantastic experience at Karl Knauz BMW. We worked with Sam Picchietti and he was great to work with, answered all of our questions and not pushy whatsoever. We spent the entire day with him More

by NMPug
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Adduci

Mar 29, 2022

Karl Knauz BMW responded

Hi there, thank you so much for taking the time to share your thoughts about your experience working with Sam & Scott. We strive to provide friendly, customer-focused service, so we're thrilled to receive your comments! Congratulations on your new BMW & thanks again for reaching out to us. We're looking forward to the next opportunity to work with you!

Mar 29, 2022

NMPug responded

We had a fantastic experience at Karl Knauz BMW. We worked with Sam Picchietti and he was great to work with, answered all of our questions and not pushy whatsoever. We spent the entire day with him, and I was blown away that he even ordered us lunch! Above and beyond in every way.

March 08, 2022

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Employee Rating

Friendly customer service and support. Smooth and quick process. Communication on vehicle, inventory, process was excellent. More

by HPBimmerdriver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Karl Knauz BMW responded

Hi there, thank you very much for leaving this review. We're so glad to hear how much you enjoyed working with Sam to purchase your new BMW! Providing great service in a timely manner is extremely important to us, so it's wonderful to receive your feedback. Congratulations on your new Bimmer & thanks again for reaching out. We'll see you next time!

February 28, 2022

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Employee Rating

Knauz BMW is the premier auto retailer in the Chicago area because of the caring employees that listen to their customers and provide excellent support before, during, and after the sale. Make your next More

by Rex Racer
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Luke Wojtas , Scott Adduci

Feb 28, 2022

Karl Knauz BMW responded

Hi Rex, thank you so much for leaving this review. We strive to provide friendly, customer-focused service, so we're thrilled to receive your comments about your experience working with Sam, Luke, & Scott! Congratulations on your new BMW & thanks again for taking the time to share your thoughts with us! We'll see you next time!

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