"Very professional people."
Matt Pudlo my sales consultant I would recommend him to my friends n relatives , professional, transparent, knowledgeable,what you agreed won’t change, transaction was smooth and painless , took 30 minuets from signing and go , clean detailed car., one of the nicest person you’ll meet., I’ve tried other dealership before going to knauz bmw., so you know what I mean., so look for him if you want a BMW.
"Exceptional & Expedient service"
I have friends who like to spend days in a dealership...selecting cars...haggling. I want to find the perfect car at a great price as quickly as possible. That is exactly what Knauz (and Shane Lyon specifically) provide. From reviewing options to selecting a car to financing -the process was seemless and fast.
We find the buying experience at Knauz to be excellent in every way, Professional people anxious to serve without undue pressure to buy. We have worked with Steve Rayburn for a number of years and have purchased 2 BMWs from him in the last 13 months. He is a pleasure to do business with and an outstanding representative for Knauz Motors. My experience in the service department has been excellent as well.
Rolly and team were great - they listened to what I wanted and could afford -they put me in that car. Ultimate Driving Machine and a genuine sales approach made it a good experience
"Everyone is patient and helpful"
I had bought from Knauz before and had a good experience - but today they took it to the next level. I bought a used BMW today to replace my existing BMW - which I was happy with - and the sales person, Shane Lyon, could not have been more patient, transparent, helpful, and a real asset to the process. I ended up buying a newer model used BMW, and I would recommend anyone to go to Knauz and get their next car there. Shane understood both the emotion and the logic that you need to engage in buying a car, and he helped work patiently and clearly with both elements. The credit/business folks, the service staff, the attendants who prep and set up your car - everyone is courteous and listens well.
"Another great experience "
Our family has been a client of the Knauz dealership for over a 53 years and the experience only gets better each time. The team of sales Bob Geisheker and Spencer Parker( really a BMW Genius ), finance and service are why we always BUY at Knauz. Thank you Bill Sr for the years you have devoted building the franchise. Steve
"They earn my business every time. A complete experience."
I have been a loyal customer for over 25 years. I recently leased an X5M series, and every person involved in the process was kind, respectful, knowledgeable, and genuinely wanted to make sure I received the value I expected from the transaction. It really was a pleasure purchasing another vehicle from Dave & Bob. Spencer knows his stuff, so he deserves a nod as well. Thanks guys! Russ
"An outstanding and comfortable experience. Thank You Shane!!"
- Deborah Anne Gagliano
Had a most wonderful experience in and through the sales process. Shane Lyon was extremely attentive to my needs, answered all questions, and went beyond the normal sales process by spending the time educating me to the newness and changes from my former auto. When I was tied up at work, Shane went out of his way for me to have my first look and experience with my future purchase. A number of unusual questions were posed, Shane and the group stepped up to clarify the issues and what they didn't have the answer for, they took the time to research till the answer was given. if there should be a next purchase in the future...I will be asking and looking for Shane to once again make me feel comfortable and confident through the process.
Thank you Shane for the honesty and professionalism!!!!!!!!
Deborah Anne Gagliano
"Excellence all around at Knauz BMW"
Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar.
Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience.
For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.
"CPO 2017 X1 xDrive - fully loaded and over 20% off MSRP!!"
- Brian J
We were shopping for a X1 xDrive. An autobytel.com email linked us to a CPO 2017 X1 xDrive at Knauz BMW. I called Knauz from out of state and client advisor Brock Gordon took my call. I bought the car less than 24 hours later sight-unseen using Brock Gordon as my eyes-and-ears to give the car the thorough white glove inspection inside and out. Upon arrival at the dealership to take delivery, all was as stated and promised; no surprises. Vehicle was as advertised (non-smoker, one owner, Carfax provided) and as shown in all photos posted online. Brock Gordon was excellent through the entire process; patient, informative, honest, thorough, attentive, and completely understood our concerns making a huge purchase sight-unseen from out-of-state with a dealership and personnel that we have never visited before. It could not have gone any smoother or better. Brock, and all the staff at Knauz BMW were great. Nice dealership and people. Would recommend to all looking for a relaxed, comfortable, no-pressure atmosphere to 'kick the tires' or make your BMW purchase.