Sam Raabe | Page 3

Chris was very knowledgeable about the vehicle I was purchasing he made everything easy from start to finish. He answered all of my questions and probably my future questions if you need A new car go to purchasing he made everything easy from start to finish. He answered all of my questions and probably my future questions if you need A new car go to him! A+ More

Report | Print

Horrible Service. My time is not important here. I am a number and an inconvenience. My time is not important here. I am a number and an inconvenience. More

Report | Print

Sam (General manager) and Eddie (sales) went above and beyond answering all of my questions therefor making it easy for me to make the decision to buy a beautiful Honda Passport ,couldn't be happier.Again beyond answering all of my questions therefor making it easy for me to make the decision to buy a beautiful Honda Passport ,couldn't be happier.Again ,thank you More

Report | Print

Poor customer service, dishonest sales reps, dishonest sales practices, runs multiple credit pulls when only one was authorized, rude management, etc. Specifically told the sales rep Youssef that I only a sales practices, runs multiple credit pulls when only one was authorized, rude management, etc. Specifically told the sales rep Youssef that I only authorized one credit pull, which he notated on the folder, yet credit was pulled twice, and he pretented he didn't know that. Manager Sam came in and lied about credit being pulled twice for "compliance" when Honda Financial Services Corporate Office in Torrance, CA verified that Sam's statement is not true. Find another Honda dealership to buy from unless you feel like being taken advantage of and lied to. More

Report | Print

First do not believe the price you see on-line, when you to the table ready to negotiate expect the price to go up at least $5,000 dollars. Second, 100% make sure you ask to see the vehicle service record to the table ready to negotiate expect the price to go up at least $5,000 dollars. Second, 100% make sure you ask to see the vehicle service record or bring along a mechanic friend to take a look at the vehicle. Brandon Honda will sell you the car knowing it has $9,680 dollar worth of services to include power-steering, rusted undercarriage, leaking exhaust, etc.. When I showed up to ask how its possible that a $13,770 Used HONDA CRV 2011, purchased from the establishment less than 4 months/3K miles ago all of the sudden needed over $9K worth of work. I got "Well its over 10 years old, this is all normal, you don't have to do everything right now." I will say my service manager was respectful and printed off the service record but really? So I review the record and immediately asked to speak to the General Manager because I see very clearly they recommended serviced associated with the majority of the $9K in services. I am deeply concerned with the safety of the vehicle now because I also see they knew the engine moved a lot because of rust (see pictures). I hoped maybe when discussing with the GM I could maybe give the car back at a loss cuz 9.6K for a 13.7K or negotiate something because I assumed this had to be an oversight as pretty sure the vehicle had to be safe to drive to be sold in Florida? But he wasn't available and apparently the 2nd in charge is not authorized to make costumer negotiations. More

Report | Print

Took my first ever oil change on my new Accord and the service there was amazing. Great place to grab something to eat and wait for my vehicle to be complete. service there was amazing. Great place to grab something to eat and wait for my vehicle to be complete. More

Report | Print

My experience at Brandon Honda has no comparison to any other dealership I have ever visited. Ahmed is very professional and never felt like he was trying to hustle me in any way. He was patient and went t other dealership I have ever visited. Ahmed is very professional and never felt like he was trying to hustle me in any way. He was patient and went the extra mile helping me find what I really wanted.Once we made the deal Justin walked us through the final numbers and helped clear up questions regarding warranties. Very clear and no hidden fees. Huge shout out to Mason and Sam for being so attentive and caring throughout the process. Outstanding customer service!! Overall the best car shopping experience would highly recommend!! Thank you Brandon Honda!! More

Report | Print

Once again undisclosed business practices by Brandon Honda dealership you cannot refinance a leased vehicle Honda dealership you cannot refinance a leased vehicle More

Report | Print

Chris Irvin was my sales representative. He was professional, knowledgeable and friendly. He was a pleasure to work with. I would definitely recommend him. professional, knowledgeable and friendly. He was a pleasure to work with. I would definitely recommend him. More

Report | Print

Will salesman was really great. Chris, the closer lied about terms. Should have been 72 months. Was 84. Payment should have started in December, nope it is November. Was never told we didn't have to have about terms. Should have been 72 months. Was 84. Payment should have started in December, nope it is November. Was never told we didn't have to have the $7,000 extra add ons. Total for the 2019 Accord is $43,000. Unbelievable. Wish I could get my down payment back. Lied to, and Chris would never respond to my calls. Mr. Hanani in service is very good and always contacted me to correct the problems with the Accord. Kim in service either quite, fired, but they say she was transferred to another area. She was very good at communicating with us about the part ordered, then she was gone, and no one could find her. I do have another service rep for repairs. Had the vehicle two weeks. Extremally upset and will never recommend this franchise to anyone, The story goes on and on, but this is enough to start. More

Report | Print