Sam Waddell | Page 31

Sam, was very helpful. He explained how the process works and then talked to me about what the inspection discovered We decided on the immediate items and developed a He explained how the process works and then talked to me about what the inspection discovered We decided on the immediate items and developed a plan for the other things More

by rak14612 Verified Customer Verified Customer

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While the people are friendly and helpful, the dealership and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept an and Honda in general are not. Had a repeat engine failure after having a full repair at this dealership after about 30k miles. Would not accept any responsibility for failed parts or possible design flaw even though they said that this repeat failure is rare and unexpected and should not have happened with such low mileage. They don’t stand behind their work or their product. More

by Matt S Verified Customer Verified Customer

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Every time I go to Honda of Kenosha, I receive the best service. Everything I am looking for in a car dealer! service. Everything I am looking for in a car dealer! More

by sherry91601 Verified Customer Verified Customer

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It is usually easy to get in for an appointment. They are polite when I call with questions. They are polite when I call with questions. More

by loislinda Verified Customer Verified Customer

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This is a decent local dealership that serves a large community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service de community area of over 100,000 people. As so, they are usually extremely busy. My intuition says that they do try their best regarding the service department, but probably get worn down dealing with the public over time. As a result, sometimes service is mediocre. For an example, have had issues with using their shuttle service on more than one occasion; either very immature teen driver or being promised a pick up time only to find out the shuttle has not left more than an hour later. More professionalism and more honest communication would have been appreciated. Other times I have gone in for a simple oil change, only to find people who have checked and much later than myself, getting their car back before I did. I realize this happens at other dealerships too, but sometimes I wonder, as it has happened more than once. Finally, my wife and I are in the market for a new Honda Pilot. The dealer addendum stickers to each of the vehicles are ridiculous - over 2,000 of extra add-ons. Yes, high demand - low supply equal market adjustments, but I would like to think that there are some Honda dealerships that are not doing this still, or at least the add-ons are much less. Overall, I would rate this as a 3 out of 5 dealership. Typical stereotypical dealership - not bad, but not great either. More

by tobignick7 Verified Customer Verified Customer

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The positive review started at the service writers desk. My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what My service requirements were explained in detail While the service was being provided the service writer explained what was happening and what was required. I also knew what the service required cost. More

by rak14612 Verified Customer Verified Customer

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Great people and great service. I was please on the quickly the team found my vehicle I was please on the quickly the team found my vehicle More

by aalvarado72 Verified Customer Verified Customer

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Absolutely fantastic customer service. They did several ride alongs to ensure the problem was taken care of. They kept me well informed. They explained everything wonderfully 10/10 the bes They did several ride alongs to ensure the problem was taken care of. They kept me well informed. They explained everything wonderfully 10/10 the best! More

by colleen.h Verified Customer Verified Customer

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Everyone is very nice and also very professional. I can honestly say anytime I bring my wife’s car come in, I know we are in good hands. I can honestly say anytime I bring my wife’s car come in, I know we are in good hands. More

by jordan.alexander523 Verified Customer Verified Customer

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They addressed my concern on my vehicle, they kept me updated on what was wrong with my car and about the delay on parts due be on back order but as soon part arrived my vehicle was back on the road. Gre updated on what was wrong with my car and about the delay on parts due be on back order but as soon part arrived my vehicle was back on the road. Great team and great technicians More

by marcoleon40 Verified Customer Verified Customer

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