Samantha Cortese | Page 24

Redeeming Qualities. I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service expe I appreciate both Sam and Jordan taking the time to make sure this experience was a much better one. I had a few previously poor customer service experiences during my previous visits, and Sam took the time to listen to my complaints and make them right. Jordan kept me informed and in the loop at all times, as well as was kind and helpful when it came to setting up my rental, and bringing my vehicle in. If every employee was like Jordan, I am sure I would never have a complaint. I do truly appreciate the dedication they took to make this experience a better one, and it is because of that, I am much more likely to return. More

by aflugel2010 Verified Customer Verified Customer

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If I didn’t know better I’d think I was on Punked The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s th The only reason I am giving 1 star is because the Service Center guys are so nice. In 2 1/2 years they haven’t actually fixed the Jeep so there’s that. I understand that they have no control over what the front end does - that Sales sold a bunk vehicle. But at the same time - all I am getting is lip service and the xxxx thing still intermittently does not start. More

by notsopleased Verified Customer Verified Customer

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Making $ is their only objective The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels The first time I took my Ecodiesel in for a "fuel injection quantity lower than expected", a very common and well-known issue with the Ram Ecodiesels requiring replacement of the fuel injectors, they mis-diagnosed the issue 3 times before finally getting it right. They had provided a loaner each time and everything was covered under warranty, so the inconvenience was at least palatable. But I should point out that my father has the exact same truck and when he got the "fuel injection quantity lower than expected" error code, the dealer he took it to immediately replaced the fuel injectors. Fast forward about a year...I took my truck in for the Emissions recall. Surprise! The check engine light came on the very next day. Assuming that it had to be associated with the emissions reprograming fix, I took it back in. The code was once again the "fuel injection quantity lower than expected". Yet, again they mis-diagnosed the issue; first telling me that it was the fuel filter. When I reminded them that they had recently changed the fuel filter, they quickly said that it was the engine coolant temperature sensor and they wanted ~$300 to fix it. Wait, what? I asked for the part #, which they provided. The part was $52 with an FCA expected 0.6 hour labor (just to be sure, I called another Ram dealer - they said it should be about $100-$125 repair). When I questioned as to why this was not covered under the extended warranty that came with the Emissions recall (as is very clearly states on the FCA paperwork that Cortese handed me) they said that it wasn’t. So obviously I took it to the other dealer. They found nothing wrong with the engine coolant temperature sensor and correctly diagnosed the issue and replaced the fuel injectors (under warranty). I will never take my vehicle back to Cortese for service. I have no faith or trust in them whatsoever. All they seem to care about is making money. More

by schecho Verified Customer Verified Customer

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Amazing car buying experience Derek was fantastic walking me through the car buying process! I also had the pleasure of working with Sam who went above and beyond to help. Derek was fantastic walking me through the car buying process! I also had the pleasure of working with Sam who went above and beyond to help. More

by paigecervero Verified Customer Verified Customer

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I had an excellent experience here. I have never dealt with a car dealership like Cortese’s. They are very friendly and helped me with the price I wanted. Samantha and John were very hel I have never dealt with a car dealership like Cortese’s. They are very friendly and helped me with the price I wanted. Samantha and John were very helpful. I would recommend this car dealership to my friends and family. More

by flutie1222 Verified Customer Verified Customer

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Service I rarely use a dealer for any service but was very pleased with Cortese. If dealer service is ever required, they are where I would go. I rarely use a dealer for any service but was very pleased with Cortese. If dealer service is ever required, they are where I would go. More

by greg.vanlare Verified Customer Verified Customer

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Amazing Samantha wat polite courteous and very accommodating. She toon out wants and need into considerations and was very easy to communicate with. The no pr Samantha wat polite courteous and very accommodating. She toon out wants and need into considerations and was very easy to communicate with. The no pressure sales was very pleasant unlike other dealerships I have been to. We will be making another purchase soon to replace another vehicle and will be coming back to Samantha. Thank you for taking good care of us. More

by joshualouth Verified Customer Verified Customer

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Mopar or no car! The only dealership in town with the lastest and greatest muscle cars, awesome Jeeps and the mighty Rams! My sales person contacted me about a new Cha The only dealership in town with the lastest and greatest muscle cars, awesome Jeeps and the mighty Rams! My sales person contacted me about a new Charger that I might be interested in. Turns out it was the car I always wanted. Thank you so much for helping get the car of my dreams! More

by larkyleroy Verified Customer Verified Customer

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everyone is helpful from start to finish The service department is simply great and all work is completed promptly. When leasing our Jeep Cherokee the sales manager Rocco and Samantha Cortese The service department is simply great and all work is completed promptly. When leasing our Jeep Cherokee the sales manager Rocco and Samantha Cortese made the deal simple and easy . More

by jluap1 Verified Customer Verified Customer

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Older Dodge Van needs starter Each person I met, from the first call for help to the cashier was professional, informative and efficient. The young lady, Sam, was very helpful. She Each person I met, from the first call for help to the cashier was professional, informative and efficient. The young lady, Sam, was very helpful. She scheduled the appointment immediately. I was able to contact the garage by phone and email. The work was completed before the scheduled appointment. The van was cleared of snow and steps from the door upon pick up. Thank you. See you in the spring for regular maintenance. More

by ymrfaat Verified Customer Verified Customer

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