Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford

Samantha Hanlein | Page 2

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Samantha Hanlein

January 14, 2026

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Employee Rating

Samantha and the team at Salerno Duane Ford are always very helpful taking care of all of my Family members Fords. More

by Ranger
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

We’re happy to hear Samantha and the team consistently take great care of your family’s Fords! It’s always our goal to provide helpful and reliable service, and we appreciate your continued trust.

December 31, 2025

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As usual, honest and friendly service from this dealer. This time, at the Ford dealership. But also use Salerno Duane to service my Ram 1500 and Jeep Wrangler as well. I couldn't ask for anything more. More

by willprip
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for your continued loyalty! We’re grateful for the opportunity to care for all of your vehicles and are glad our team consistently provides an experience you can rely on. Your support means a great deal to us, and we look forward to serving you for many years to come.

December 30, 2025

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They are always very helpful and accommodating. I can trust them with my car and any issues I have. . More

by cpaternoster1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Salerno Duane Ford responded

Thank you for the great feedback! We’re so glad to hear you feel comfortable trusting us with your vehicle and that our team has been helpful and accommodating. That trust means a lot to us, and we’re always here whenever you need assistance.

December 04, 2025

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Extremely knowledgeableand very good at explaining repairs needed and what's recommended. Very helpful and great customer service. More

by JECKERT18
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Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

November 17, 2025

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Great dealership. Great people. Prompt service. Would highly recommend. They have been great to me. More

by steven
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Recommend Dealer
Yes

November 14, 2025

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Heather and the entire service team were a delight. Always treated like family! Courteous, professional, respectful team. Love em! See you guys soon ⭐️⭐️⭐️⭐️⭐️ More

by LLLGARAYUA
Service Price Transparency
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Recommend Dealer
Yes

November 07, 2025

Dealership Rating
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Smooth service experience, from scheduling to loaner to service itself. Nice staff. The service department building itself is old and there's limited parking, but clean and well kept. More

by choi13
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Recommend Dealer
Yes

October 30, 2025

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Customer service is wonderful, friendly, professional & helpful. I’m happy with the auto service provided, they give you a straightforward explanation on issues that need to be addressed now, and things m More

by LJMELOY77
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Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard

October 13, 2025

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Employee Rating

We have been Salerno Duane customers for several years as we have a Chrysler as well. It saddens me but this was the first pleasant experience we ever had with a service department at SD. Samantha and everyo More

by MaverickLuke
Service Price Transparency
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Recommend Dealer
Yes

October 06, 2025

Dealership Rating
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Everyone was very accommodating as I had a Dr appointment I had and they helped me get put on tome More

by MARYCHIERA
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Recommend Dealer
Yes
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