Samuel Lafoca
Samuel Lafoca at Mercedes-Benz of Temecula

Samuel Lafoca

Service Advisor

Mercedes-Benz of Temecula

40910 Temecula Center Drive
Temecula, CA 92591

not yet
rated
152 Reviews
not yet
rated

152 Reviews

Write a Review

152 Reviews of Samuel Lafoca

June 27, 2022

Dealership Rating
Employee Rating

I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. More

by Ttonerock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reza Nejad

September 21, 2021

Dealership Rating
Employee Rating

Service department and rental car department. Horrible customer service!!! I had to bring back my car because the front head lamp would not turn off. You would think because of their mistake that the deal More

by vega3811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Reza Nejad, Jose Hernandez

October 01, 2020

Dealership Rating

Sam Lafoca is an absolute asset to the team at Mercedes-Benz Temecula. I cannot give any higher praise; it was a pleasure to work with him. More

by anjieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Lafoca

Oct 16, 2020

Mercedes-Benz of Temecula responded

Thank you so much for the positive review! We are pleased to hear that our service advisor, Sam, went above and beyond for you during your visit. If we can be of any more assistance, please do not hesitate to reach out! Best, Amir Alahwal Guest Relations Manager

September 05, 2020

Dealership Rating
Employee Rating

Sam LaFoca was amazing. He recommended services but did not push me to get them. He was on top of everything and kept me updated on the status of my vehicle. i was extremely satisfied with the work. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2020

Mercedes-Benz of Temecula responded

Hello Paul, It is so exciting to have earned a 5-Star review from you! We will be sure to let Sam know that his attention to detail does not go unnoticed. Thank you for choosing Mercedes-Benz of Temecula, we hope to see you soon! Best, Amir Alahwal Guest Relations Manager

September 02, 2020

Dealership Rating
Employee Rating

Sam is wonderful to work with at the Temecula Mercedes service department. Sam is very accommodating to our urgent requests for service. Very professional and friendly. Glad he is our service advisor. More

by penny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2020

Mercedes-Benz of Temecula responded

Hello Penny, Thanks so much for the 5-Star review! We are delighted to hear Sam's effort to go above and beyond for each of his guests does not go unnoticed. If we can be of anymore assistance, please do not hesitate to reach out! Best, Amir Alahwal Guest Relations Manager

August 21, 2020

Dealership Rating
Employee Rating

Sam LaFoca came highly recommended by friend / client. Sam did not disappoint! Work performed met all my expectations. I am new to the area and will be returning for future service needs. More

by Dcastellini2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2020

Mercedes-Benz of Temecula responded

Hello Castellini, We are so pleased to hear that Sam Lafoca took great care of you while your vehicle was in service. We hope you are enjoying the area and cannot wait to work with you again in the future! As we at Mercedes-Benz of Temecula take pride in providing our customers the best or nothing! If any questions or concerns do arise, please don't hesitate to give us a call! Best, Amir Alahwal Guest Relations Manager

August 11, 2020

Dealership Rating
Employee Rating

Excellent, always getting thing done on time. Elizabeth is the best service advisor. Whole team is doing great job and their service manager (Manny) is on top of everything. 5 Star ! More

by ABRAM.MOTORS
Recommend Dealer
Yes
Aug 12, 2020

Mercedes-Benz of Temecula responded

Thank you for the 5-Star review! We are so pleased that our team was able to work together to make your visit as seamless as possible. We are already looking forward to your next visit! Best, Amir Alahwal Guest Relations Manager

August 06, 2020

Dealership Rating
Employee Rating

Excelente service and professional, kind people! A pleasure servicing my car at MB of Temecula work. Nice amenities, and I never have a bad experience. More

by RAULOCANTO
Recommend Dealer
Yes
Aug 11, 2020

Mercedes-Benz of Temecula responded

Hello Raul! Thank you so much for taking the time to write this review, as we do appreciate your feedback! We are so pleased to hear that your experience with us is always so pleasurable! As we strive to provide the best or nothing for our guest! We hope to work with you again in the future. If any questions or concerns do arise, please don't hesitate to reach out to us! Best, Amir Alahwal Guest Relations Manager

August 06, 2020

Dealership Rating
Employee Rating

Once again, my service advisor Sam, was on point and made sure everything was smooth with my service as well as home drop off/pickup More

by marine44rod
Recommend Dealer
Yes
Aug 11, 2020

Mercedes-Benz of Temecula responded

Thank you for your feedback! We are so delighted to hear that Sam made your visit with us so smooth and took great care of you! We hope to see you again, if any questions or concerns do arise please feel free to give us a call! Best, Amir Alahwal Guest Relations Manager

July 30, 2020

Dealership Rating
Employee Rating

I come back to Temecula Mercedes due to the relationship I have with Sam LaFoca, service agent. He is more than fair and keeps me updated with my car. More

by Sal Enriquez
Recommend Dealer
Yes
Aug 02, 2020

Mercedes-Benz of Temecula responded

Hello Sal Thank you for the feedback! We are so pleased that Sam Lafoca takes great care of you and keeps you updated while your vehicle is in service. Our advisors work hard to provide professionalism, knowledge and a wonderful experience for our customers. If any questions or concerns arise please feel free to contact us. Best, Amir Alahwal Guest Relations Manager

1
...