Sam LaFoca is always top notch! Always looking out for
my best interests. I have continued to go to the dealership even after my factory warranty expired because of Sam.
my best interests. I have continued to go to the dealership even after my factory warranty expired because of Sam.
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by JOEL.SOLID
Verified Customer
Verified Customer
May 11, 2020 -
Mercedes-Benz of Temecula responded
We appreciate your business, Joel, and our team looks forward to serving you again soon!
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Great service all around took care of everything we need
and answered all our questions for sure I will always use Temecula Mercedes thank you
and answered all our questions for sure I will always use Temecula Mercedes thank you
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by BEARARMS18
Verified Customer
Verified Customer
May 11, 2020 -
Mercedes-Benz of Temecula responded
Thank you for choosing Mercedes-Benz of Temecula, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Needing to come in for the airbag recall on my MB, I met
with my service advisor, Sam. He efficiently went through the check-in process and notified me in the Owners Lounge when the repairs were completed.
with my service advisor, Sam. He efficiently went through the check-in process and notified me in the Owners Lounge when the repairs were completed. While waiting for the car, I also had an opportunity to speak at length with a salesman by the name of Ken. The car wash was professionally done (as always) and I then spoke with Ian regarding the possibility of trading my C250 for a newer, upgraded C or E class. I always look forward to visiting your facility.
Thanks again for the fine service.
Henry Sawicki
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by rso1091
Other Employees Tagged:
Omar Sahar
, Ian Pinney, Ken Roycroft
May 07, 2020 -
Mercedes-Benz of Temecula responded
HI,
Thank you for the kind words for Sam and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
My vehicle was picked up from my house, which was very
convenient. Sam Lafoca sent me a video of how to use the driver's side seat bottom (which previously hadn't been working for me) as well as handled a
convenient. Sam Lafoca sent me a video of how to use the driver's side seat bottom (which previously hadn't been working for me) as well as handled all of my concerns with my brakes and rotors to my satisfaction. Thank you!
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by KIMBERLYBAUM
Verified Customer
Verified Customer
May 07, 2020 -
Mercedes-Benz of Temecula responded
Thank you so much for your excellent review! We are so glad that Sam had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Temecula. Please don't hesitate to reach out if you need anything else.
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Needed some body work done and Sam took very good care of
me. Will use him always as my service manager. He stayed in constant contact and gave excellent service
me. Will use him always as my service manager. He stayed in constant contact and gave excellent service
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by mommyspyss
Verified Customer
Verified Customer
May 04, 2020 -
Mercedes-Benz of Temecula responded
Thank you so much for your kind words regarding your experience working with Sam, and for taking the time to leave us this wonderful feedback!
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Excellent service including pick and delivery of my car.
They even washed it and checked all computer issues. I have been going there since they opened and I am on my 3 rd New car
They even washed it and checked all computer issues. I have been going there since they opened and I am on my 3 rd New car
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by EXPRESS.REALTY2
Verified Customer
Verified Customer
Apr 19, 2020 -
Mercedes-Benz of Temecula responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Temecula.
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Went in to get my oil changed only. My service B light
Went in to get my oil changed only.
My service B light Is on but it’s wasn’t turned off by service. I will have to go back and take of care of that
Went in to get my oil changed only.
My service B light Is on but it’s wasn’t turned off by service. I will have to go back and take of care of that service later. They didn’t offer any discounts. (Couldn’t afford out of work due to Covid-19) It’s just kinda scary driving with that on. Other than that everything went well.
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by tonyavital
Verified Customer
Verified Customer
Apr 19, 2020 -
Mercedes-Benz of Temecula responded
Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!
Amir Alahwal
Guest Relations Manager
Amir@mbtemecula.com
Outstanding
Had a blowout heading from Palm Springs to San Diego and made it to your dealership. I was fortunate that they had two tires needed for my S 550 and
Had a blowout heading from Palm Springs to San Diego and made it to your dealership. I was fortunate that they had two tires needed for my S 550 and had me in and out in about 45 minutes. The staff was friendly, efficient and couldn’t have been more accommodating. You have a new customer for future needs.
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by RSTJEAN5
Verified Customer
Verified Customer
Other Employees Tagged:
You mechanic, don’t know his name
Apr 09, 2020 -
Mercedes-Benz of Temecula responded
Hello,
Thank you for the excellent review. We appreciate you sharing your experience with our staff and that we were able to meet your tire needs. We look forward to serving you in the near future.
Best,
Amir Alahwal
Guest Relations Manager
Nice having appointment scheduled. Car ready as promised.
Sam always professional and polite. Gets done what he says he will do. Very happy with device.
Sam always professional and polite. Gets done what he says he will do. Very happy with device.
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by KMORBOEHM1
Verified Customer
Verified Customer
Apr 02, 2020 -
Mercedes-Benz of Temecula responded
Hello,
Thank you for the excellent review. We are happy to hear you had a great experience with you Advisor Sam. We look forward to serving you in the future.
Best,
Amir Alahwal
Guest Relations Manager
Sam my representative was professional and good. Gave all
the information I need to known, called me as he promised to do when I dropped the car. 5 starts for him.
the information I need to known, called me as he promised to do when I dropped the car. 5 starts for him.
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by carlgonzz
Verified Customer
Verified Customer
Apr 01, 2020 -
Mercedes-Benz of Temecula responded
Hello,
Thank you for five-star review! We are happy to hear your service adviser Sam was helpful and knowledgeable and kept you updated along the way. We hope to see you again next time!
Best,
Amir Alahwal
Guest Relations Manager