Santia Antrilli | Page 16

She was friendly and direct. She was mindfully of my time and the information I needed. She was mindfully of my time and the information I needed. More

by NGS Verified Customer Verified Customer

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Everyone that I interacted with were very respectful. There was no "hard sell" to get things done which I appreciate very much. I will continue to get service on both of my Chevrolet vehicles at Elkins. There was no "hard sell" to get things done which I appreciate very much. I will continue to get service on both of my Chevrolet vehicles at Elkins. More

by Frank Verified Customer Verified Customer

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Kind, professional, friendly, and courteous. Customer service went above and beyond to assist with service. Customer service went above and beyond to assist with service. More

by ruckus8668 Verified Customer Verified Customer

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While I appreciate the recommendations for service, the hourly billable rate along with the constant recommendation for high pricing on repairs seems prohibitive. hourly billable rate along with the constant recommendation for high pricing on repairs seems prohibitive. More

by Zigmba Verified Customer Verified Customer

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My family currently has six Chevys that are serviced at Elkins Chevrolet. Each and every time we receive top notch service and help from Mike, Dave, Santia and Josh. Elkins Chevrolet. Each and every time we receive top notch service and help from Mike, Dave, Santia and Josh. More

by CSB Verified Customer Verified Customer

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Santia was great initially I had an escalation but she handled it with ease, this is my second time dealing with her and every time it’s such a pleasure!!! handled it with ease, this is my second time dealing with her and every time it’s such a pleasure!!! More

by kevaadams1 Verified Customer Verified Customer

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I recently went for a routine oil change with tire rotation. I was given back my car and the tires were never rotated. I’m not happy to be paying a ridiculous amount for this service and it not even t rotation. I was given back my car and the tires were never rotated. I’m not happy to be paying a ridiculous amount for this service and it not even to be completed. More

by bensonn0921 Verified Customer Verified Customer

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Great service by the entire team, very pleasant individuals to deal with, very collaborative and flexible. individuals to deal with, very collaborative and flexible. More

by bhart0412 Verified Customer Verified Customer

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I am fairly disappointed with my service at Elkins - I brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they becom brought my truck there for it's previous service in May and had indicated that there was a problem with the brakes. I had indicated that they become hard and not effective at low RPMs. Nothing was done about this and I was told there was nothing wrong with it. Upon picking up the truck, I had the service writer come out to the truck and I had him sit in the truck and reperform, you can visibly see the brake pedal coming up as he pumped the pedal indicating that it was getting harder while the truck was idling. That service writer insisted there was nothing wrong with the truck. Now, after backing into my neighbor's fence due to not being able to stop the truck, I had another shop diagnose the problem as the vacuum pump for the brake system. Further, I discovered on my own, there's a 2019 recall for this very problem which was initially refused when I had asked about it to the Elkins service department when scheduling this past service last week! When I insisted that they check again, it was discovered that it was a special recall that was only applied when a customer complained of an issue. I complained last MAY and now have to fix my neighbor's fence! Elkins seems to be all about serving me up with the profit driven recommended flushing services but not about ensuring my vehicle is safe. In terms of dealing with Santia this time, there wasn't anything to be said good or bad other than telling me there wasn't a recall when there in fact was. More

by fichmann Verified Customer Verified Customer

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I started bringing my car to Elkin's Chevrolet for services after a terrible experience at another Chevy dealer. This was my second service visit and my only regret is not going to Elkins sooner! Sa services after a terrible experience at another Chevy dealer. This was my second service visit and my only regret is not going to Elkins sooner! Santia is extremely helpful and knowledgeable and I like that there is no pressure to get other things done on my vehicle. I can feel confident that I can bring my car on and leave with just an oil change without being talked into needing a number of other things. This visit my car did need a new battery, however there was not pressure to get it done at Elkins (even though I did decide to do it there), the price was fair, and I felt confident that the work that they told me was needed was needed and not them just trying to make more money off of a repiar. I highly recommend Elkins for all your service needs! More

by Chelsea Verified Customer Verified Customer

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