Sarah Klein

Margaret really listened to my likes, dislikes and what I was looking for in a car after I test drove my first Lexus. She made a suggestion on another vehicle that I didn't even think about. We took a tes was looking for in a car after I test drove my first Lexus. She made a suggestion on another vehicle that I didn't even think about. We took a test drive and I loved it! Started the buying process immediately. She's very knowledgeable., kind and understanding. my guard is always up when I go to a dealership for the first time in many years I drop my guard with Margaret.. we joked, we laughed and had a "real" conversation. She would call or text me with certain updates, so when the day came for me to sign the final paperwork and pick up the car everything was ready to go, and the transition from one car to the other was as smooth as could be. It would be a pleasure and a joy to work with her again.. More

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My wife had expressed that she was interested in a Lexus RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even ar RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even arriving at the facility, our sales consultant, Seth Collins, already had the vehicle ready and waiting for us to test drive. Seth was incredibly welcoming, friendly, dedicated, and extremely knowledgeable about every feature of the vehicle (as well as many other vehicles in their inventory). He also knew EVERY single aspect regarding the warranty/coverage policies, which greatly aided in us feeling confident we would be making a wise purchase. My wife and I were unfamiliar with the area, so he also offered to join us for the test drive. While traveling around the area, Seth did an absolutely fantastic job informing us of the numerous intuitive features that the vehicle offered, and made the experience very enjoyable. Once we arrived back at dealership, he also went out of his way to provide us with the opportunity to test drive another similar vehicle of a different color scheme to ensure we found the Lexus that was right for us. During the purchasing process, we were also fortunate enough to work with the Finance Manager, Sarah Klein. Sarah has decades of experience in the industry, and truly made the process incredibly seamless and enjoyable. She also had an excellent sense of humor, and was truly a pleasure to be around. Following the purchase, once again, Seth Collins went above and beyond for us. The dealership was already closed, but he spent at least 30 minutes with me inside and outside the vehicle (in frigid ambient temperatures) showing me each and every single button, feature and detail. He even helped me download the Lexus application, link my iPhone, etc. Aside from the amazing service, the facility itself was absolutely incredible. The atmosphere was incredibly welcoming/warming, and even the shop/maintenance area was absolutely beautiful and state of the art. This was our first experience purchasing a Lexus at the Cleveland dealership, but we will definitely be back for our next purchase! More

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Allison was very supportive to this process. She made sure my needs were met, answered any questions I had, and she was thoughtful. Allison was very personable and this was the best car purcha She made sure my needs were met, answered any questions I had, and she was thoughtful. Allison was very personable and this was the best car purchasing/leasing experience I’ve ever had. More

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Had a great experience here! Very smooth process when buying the car. Terry was a great help and very personable. Felt like these were true and honest people and were not just Very smooth process when buying the car. Terry was a great help and very personable. Felt like these were true and honest people and were not just trying to make a sale and get you out the door. Would come again in the future! More

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Christian’s goes out of his way to insure a great transaction. My husband and I are very pleased with Christian and will continue to do business with him, transaction. My husband and I are very pleased with Christian and will continue to do business with him, More

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Amazing experience. And the special way they delivered the car brought me to tears….Happy Tears. And the special way they delivered the car brought me to tears….Happy Tears. More

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Terry is very knowledgeable and professional. She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service She provides excellent insight on all Lexus models. She’s extremely professional and provides excellent customer service More

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I have nothing but good things to say about this dealership, I have always been treated as a rockstar and I am extremely satisfied with the vehicles I have purchased as well as the dealership's cust dealership, I have always been treated as a rockstar and I am extremely satisfied with the vehicles I have purchased as well as the dealership's customer service. I would buy another car from these guys anytime. this was the 2nd car I bought here and would buy a 3rd from them. More

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Candice went above and beyond for this sale. We exchanged numerous phone calls making sure we had the correct documents and numbers for the budget was just right. We exchanged numerous phone calls making sure we had the correct documents and numbers for the budget was just right. More

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Abed is fantastic. Fair and open. He has worked with ne for nearly 10 years. Thee purchases. He has been great. I highly recommend Fair and open. He has worked with ne for nearly 10 years. Thee purchases. He has been great. I highly recommend More

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