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Sarena Hansen
Sarena Hansen | Page 5
Service Advisor
Russ Darrow Kia of Wauwatosa
1901 N Mayfair Rd
Wauwatosa, WI 53226
136 Reviews
Dealership Experience
5 yrs, 3 mos
136 Reviews
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136 Reviews of Sarena Hansen
Verified Customer
August 31, 2025
I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More
by FRANCINEGRIFFIN
August 30, 2025
Had my tires rotated and oil changed, it took almost three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete s three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete so I could leave. More
by FNGR2HMTZ1014
Other Employees Tagged: Sarena Hansen
August 29, 2025
Service was good. This time was just an oil change but everything was prompt and as expected. This time was just an oil change but everything was prompt and as expected. More
by Justjosh99
Other Employees Tagged: Connor Sawyer
August 25, 2025
The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when we bought it and have nxylon put on the exterior only to get to our appointment and be told they had no xylon. Haven't had any in weeks. More
by BRAEMER
Other Employees Tagged: Valencia Wallace
August 21, 2025
Everyone I was in contact with was very welcoming and attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with a video showing what was done to my vehicle. The estimated wait time was accurate. I was overall very satisfied with the service. Just one question: is it customary to leave the paper hang tag and floor protector in the vehicle after service? I do not recall the paper floor mat being left in the past. More
by NOONE2
Other Employees Tagged: Sarena Hansen
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