Sarena Hansen | Page 6

Everyone I was in contact with was very welcoming and attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with a video showing what was done to my vehicle. The estimated wait time was accurate. I was overall very satisfied with the service. Just one question: is it customary to leave the paper hang tag and floor protector in the vehicle after service? I do not recall the paper floor mat being left in the past. More

by NOONE2 Verified Customer Verified Customer

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They forgot to take the paper and plastic out of my car when they were done and they were behind with there appointments . when they were done and they were behind with there appointments . More

by GMANGAN1961 Verified Customer Verified Customer

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This was my second time there. It took 2 hours just for an oil change. The first time, they did a lot more work and it only took an hour—and they explained everything to me along t It took 2 hours just for an oil change. The first time, they did a lot more work and it only took an hour—and they explained everything to me along the way. This time, I was just left waiting with no updates. More

by APCLEITE Verified Customer Verified Customer

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Everyone was kind and made sure we were taken care of everything was fone in a timely manner everything was fone in a timely manner More

by GODSUNNYDAFFODIL Verified Customer Verified Customer

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The staff at this dealership are all incredibly amazing especially Bernardo this dealership is my most favorite especially Bernardo this dealership is my most favorite More

by ANGELA7779 Verified Customer Verified Customer

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When I made the appointment it showed that my price would be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. More

by bjmainwood Verified Customer Verified Customer

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I really appreciate Sarena. She is knowledgeable and great to work with and I do feel that they truly care about their customers. She is knowledgeable and great to work with and I do feel that they truly care about their customers. More

by dick.sarnowski13 Verified Customer Verified Customer

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I paid $169. 00 dollars for an oil change and tire rotation. The services provided were not worth that price. 00 dollars for an oil change and tire rotation. The services provided were not worth that price. More

by Brad Verified Customer Verified Customer

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I had an appointment for 10:30 . I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in I walk in said hello stood there in front of the counter and waited for someone to acknowledge me finally got a can I help you . Clerk checks me in told me to have a seat in the waiting room . I waited 3 hours I finally got up to check on what was taking so long I was only getting an oil change and tire rotation alignment. They never even started on my car , the girl never had me fill out the paperwork to work on my car she only put information in the computer. She had forgotten she was the one that had checked me in . I told her to just give me my key they had to find it and my car one of the workers had it in his pocket . The worker found my car by pressing the key fob I left waited a while then called the service department operator to reschedule I told the operator what had happened she gave me and appointment for the next day . Never should I ever have had to burn gas making two trips to the dealership all because the staff has poor customer service and don’t know what they’re doing ,no smiles unhappy to be there working . The place has changed very unfriendly. I felt so unwelcome . The second appointment was just a little better . More

by SHIRLEYROWSEY Verified Customer Verified Customer

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amazing experience gave me a rental car. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. Kept me updated at all times. When i came back to pick the car up, No issues, No problems.Just a great overall pleasant experience. More

by CRUMPSEWELL Verified Customer Verified Customer

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