Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 6

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.4
140 Reviews

Dealership Experience

5 yrs, 8 mos

4.4

140 Reviews

Write a Review

140 Reviews of Sarena Hansen

August 21, 2025

Dealership Rating
Employee Rating

2nd oil change, no tire rotation due to them not having a part for tires More

by CWILDEMAN96
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

August 21, 2025

Dealership Rating
Employee Rating

Great staff, thanks a million -six seven eight nine ten eleven twelve thirteen fourteen fifteen More

by J_LOPINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

August 21, 2025

Dealership Rating
Employee Rating

Everyone I was in contact with was very welcoming and attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with More

by NOONE2
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Print
Aug 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

August 19, 2025

Dealership Rating
Employee Rating

They forgot to take the paper and plastic out of my car when they were done and they were behind with there appointments . More

by GMANGAN1961
Recommend Dealer
No

Other Employees Tagged: Sarena Hansen

Print
Aug 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

August 18, 2025

Dealership Rating
Employee Rating

This was my second time there. It took 2 hours just for an oil change. The first time, they did a lot more work and it only took an hour—and they explained everything to me along t More

by APCLEITE
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

Print
Aug 18, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

August 14, 2025

Dealership Rating
Employee Rating

Everyone was kind and made sure we were taken care of everything was fone in a timely manner More

by GODSUNNYDAFFODIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 15, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

August 13, 2025

Dealership Rating
Employee Rating

The staff at this dealership are all incredibly amazing especially Bernardo this dealership is my most favorite More

by ANGELA7779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernardo Solano, Josh Freiheit, Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Dogan Gregory III

Print
Aug 13, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

August 13, 2025

Dealership Rating
Employee Rating

When I made the appointment it showed that my price would be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. More

by bjmainwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo

Print
Aug 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with us. We're sorry you didn't have a completely satisfying visit. Please reach out to us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

August 11, 2025

Dealership Rating
Employee Rating

I really appreciate Sarena. She is knowledgeable and great to work with and I do feel that they truly care about their customers. More

by dick.sarnowski13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Print
Aug 11, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

August 07, 2025

Dealership Rating
Employee Rating

I paid $169. 00 dollars for an oil change and tire rotation. The services provided were not worth that price. More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 11, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

1
...
5
6
7
...
14

Dealership Inventory (318 Vehicles)

new 2027 Kia Sportage car, priced at $38,123
2027 Kia Sportage
new
Glacial White Pearl exterior
Automatic
All-wheel Drive
$38,123
View Details
new 2027 Kia Telluride Hybrid car, priced at $58,470
2027 Kia Telluride Hybrid
new
Wolf Gray exterior
Automatic
All-wheel Drive
$58,470
View Details
new 2027 Kia Niro car, priced at $30,843
2027 Kia Niro
new
Aurora Black Pearl exterior
Unknown
Front-wheel Drive
$30,843
View Details
new 2027 Kia Niro car, priced at $31,229
2027 Kia Niro
new
Ivory Silver exterior
Unknown
Front-wheel Drive
$31,229
View Details
new 2026 Kia Sorento car, priced at $35,800
2026 Kia Sorento
new
Wolf Gray exterior
Unknown
Front-wheel Drive
$35,800
View Details
new 2026 Kia Sportage car, priced at $31,822
2026 Kia Sportage
new
Ebony Black exterior
Automatic
Front-wheel Drive
$31,822
View Details
View All Inventory