Saul Metcalf | Page 22

Absent after the sale Well where to start, first visit I was supposed to meet with Saul but he wasn't in so Michael waited on me. Drove a car similar to what I was to buy, Well where to start, first visit I was supposed to meet with Saul but he wasn't in so Michael waited on me. Drove a car similar to what I was to buy, the actual car was in Boone, NC. So the day of delivery I wasn't offered a test drive of the car I was to get until I was signing the paper work. I was asked if I have test driven the car and said no I haven't. So I was offered a very short test, mostly around the block, and no real time to inspect the car. I later got the car home and found the drivers window doesn't work and still doesn't. Also the passenger rear door lock will not work, still doesn't work. The car was very low on coolant and the battery had a extremely low cell, yes this car came from the factory with a battery you have to maintain. The oil was almost black. NO ONE CHECKED THIS CAR!!!! Though I will give this you did do a great job washing it. I had to call several time to get a copy of the extended warranty contract and finally Saul took pictures of it with his IPhone and email it to me, REALLY!!! I needed a real copy. By the way I still didn't get a copy in the mail as promised. I was told by Rick that the deductible was $100 not $200 as the contract states. What should have happened but didn't was this...."Mr. Shell we are sorry about the condition you took delivery of your car. Please bring it in and we will repair the window and door lock at no charge to you. As far as the servicing of the vehicle we ensure all fluids are topped off this time and change the oil and filter at no charge to you" Of course we all know this will never take place at least not is this reality or lifetime. Your a typical dealership just like the ones my father used to run. Yes I spent most of my life in and around the automotive industry. Oh and by the way Rick you made money on this car, you make money on all your cars if you didn't you would be getting a paycheck and your doors would have closed long ago. More

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Recent Dodge Journey purchase We recently purchased a new Dodge Journey. Our salesman was fantastic. He listened to what we needed and wanted. Everyone we met was friendly, helpful We recently purchased a new Dodge Journey. Our salesman was fantastic. He listened to what we needed and wanted. Everyone we met was friendly, helpful, knowledgeable and courteous! No hassle, no headache! He found the perfect car for us right away, even the color and trim package was a perfect fit! I would definitely recommend this dealership to anyone. I Have never had a better experience buying a car!!! More

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Buying my first ram Todd was awesome to deal with and I would recommend him to anybody he helped me out when I thought there was nothing I could do he didn't trying pushi Todd was awesome to deal with and I would recommend him to anybody he helped me out when I thought there was nothing I could do he didn't trying pushing me into anything and was very patient with me thank you scott! More

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New Jeep Purchase Barry Stroupe, sales person, was very thorough in explaining my options and made the process very easy and quick. I would definitely recommend him t Barry Stroupe, sales person, was very thorough in explaining my options and made the process very easy and quick. I would definitely recommend him to family/friends More

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Friendly, Knowledgeable, and Professional Dealership Everyone we came in contact with from the moment we walked into the dealer till we drove off in our new vehicle were friendly, knowledgeable, and prof Everyone we came in contact with from the moment we walked into the dealer till we drove off in our new vehicle were friendly, knowledgeable, and professional ... and our salesman remembered us from our previous visit (6 months ago) spoke volumes to us. More

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Berry was so nice and pleasant. I will recommend him . Everyone at the dealership was pleasant and had a great attitude. Berry is the best, I will tell everyone to go buy their next car there. Everyone at the dealership was pleasant and had a great attitude. Berry is the best, I will tell everyone to go buy their next car there. More

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Highly recommended Caroline was super friendly and helpful. Everyone there worked together to make my entire buying process easy and hassle free. Definitely would recomm Caroline was super friendly and helpful. Everyone there worked together to make my entire buying process easy and hassle free. Definitely would recommend this dealership. More

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Dishonesty reigns here! Came to buy a used vehicle they had advertised online. When I arrived at the dealership to work out a deal, after confirming the price with their inte Came to buy a used vehicle they had advertised online. When I arrived at the dealership to work out a deal, after confirming the price with their internet salesperson, I came in and Saul Metcalf changed the price on me and had the gall to lie to my face about it. If you go on Cargurus.com you can easily see price change history - not all of us are idiots who can be taken advantage of! When I told him this, he told me they repriced it due to it being a new year but hadn't had time to update online. It sure was updated RIGHT AFTER my visit. Totally dishonest! If you want a great car-buying experience, especially for used, go to Skyland, Waynesville, or McKinney. There's a reason those dealership ratings are better than Hendersonville Dodge. More

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I got a Jeep with CRANK WINDOWS!!!! These guys got me the Jeep I needed!!! Thanks guys!!! It took a little bit to get it done, but you guys did it!!! And I got CRANK Windows!!! These guys got me the Jeep I needed!!! Thanks guys!!! It took a little bit to get it done, but you guys did it!!! And I got CRANK Windows!!! More

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Exceptional service and staff I've had nothing but great experiences over the years and don't ever plan to go anywhere else. I am more than happy to make the short drive from Ashev I've had nothing but great experiences over the years and don't ever plan to go anywhere else. I am more than happy to make the short drive from Asheville for this kind of service and experience. I can't wait to get my next vehicle from Saul and Dustin! More

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