Saul Roman | Page 21

Saul provided Excellent Service. He was quick and efficient. Took very good care of my daughters car. The service department is the reason we purchase Acura’s. Miguel Anaya is the best too! efficient. Took very good care of my daughters car. The service department is the reason we purchase Acura’s. Miguel Anaya is the best too! More

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Saul always takes care of me when I am in for a service on my car. It is greatly appreciated! Thank you for doing such a great job. on my car. It is greatly appreciated! Thank you for doing such a great job. More

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Saul is always great. He always makes sure I'm taken care of and gives the right recommendations. I do appreciate the effort he makes to communicate clearly. of and gives the right recommendations. I do appreciate the effort he makes to communicate clearly. More

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Saul was extremely helpful in my hour of need when my failed oil pressure sensor nearly shut down my engine earlier this week. Thank you. failed oil pressure sensor nearly shut down my engine earlier this week. Thank you. More

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Always an amazing experience every single time I go. Thanks Saul and Bryan for always being attentive to my needs. You guys rock, thanks again. Thanks Saul and Bryan for always being attentive to my needs. You guys rock, thanks again. More

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You should hire a driver to take clients to their destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in the heat. I tried getting through to someone 5-6 times I called your dealership and one gentleman was no help, just transferred me to vm a couple times. Lyft is not a good experience. To improve customer service, you should hire a regular friendly driver, it makes all the difference in the world. The woman who helped us was so helpful, as soon as she found out he didn’t show, she got one of your employees to pick us up right away in a new 2022 MDX. That saved my experience and she was extremely helpful and made it a great experience after such a bad time with Lyft. When I had a Mazda, they had a regular driver who was friendly, on time and knew the area. I highly recommend you look into this for the sake of improving customer service. More

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Very pleasant experience, EVERYONE treated customers as if we were guests in their home! Car was completed by the designated time. Parts are not replaced before necessary. if we were guests in their home! Car was completed by the designated time. Parts are not replaced before necessary. More

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Great customer service!! We have worked with Saul Roman for a few years regarding service to our Acura MDX..He is always been great in helping us out!! for a few years regarding service to our Acura MDX..He is always been great in helping us out!! More

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I have bought two MDXs from them over the years, and had all service done by them. Service has been consistently excellent and I would consider getting my next car from them. all service done by them. Service has been consistently excellent and I would consider getting my next car from them. More

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No more offers to trade in my car. Telling me that I can lower my payment to $680 is absurd. I paid cash and have $0 payment. Really bad customer relations. lower my payment to $680 is absurd. I paid cash and have $0 payment. Really bad customer relations. More

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