Saul Roman | Page 45

Saul is always a pleasure to work and my personal favorite, yet the entire service team at MV Acura is fabulous! Consistently A+ service 6 years and going favorite, yet the entire service team at MV Acura is fabulous! Consistently A+ service 6 years and going More

Helpful 0

Report | Print

The service was fine. IWas told it should be about 2 The service was fine. I Was told it should be about 2 hours and it ended being a little more than that because they had a problem with the lift which The service was fine. I Was told it should be about 2 hours and it ended being a little more than that because they had a problem with the lift which delayed it. I would have liked to be alerted Sooner that there was a delay/issue because I needed to pick my kids up from school, but staff was apologetic and kind. More

Helpful 0

Report | Print

Very friendly and accommodating staff. Efficient and effective process. They value customer and are professional in the way they carry things out. I felt very taken care of. effective process. They value customer and are professional in the way they carry things out. I felt very taken care of. More

Helpful 0

Report | Print

I went in for a brake service on my brand new Acura RDX. Only 600 miles and the brakes were making noises. They kept the car overnight and by mid-morning the next day it was fixed. Only 600 miles and the brakes were making noises. They kept the car overnight and by mid-morning the next day it was fixed. More

Helpful 0

Report | Print

While I don’t require service on my car often, I’m always pleased with the courteous and friendly welcome I receive every time I come to MV Acura. The staff is knowledgeable, transparent, helpful, accommodat pleased with the courteous and friendly welcome I receive every time I come to MV Acura. The staff is knowledgeable, transparent, helpful, accommodating, and always aims to please. I have worked with multiple staff members in previous visits and they always remember me as a customer. John helped was me upgrade into my current vehicle when he was Orange Coast Acura, and Josh followed up with my concerns from my last visit even though he wasn’t my rep for this most recent service. Jeff was very helpful with my car drop off and set up of a loaner vehicle. He gave my transaction a warm hand off to Saul who impressed me with his attention to detail and the regular updates about the progress of my car. Overall I had a positive experience with the entire staff. More

Helpful 0

Report | Print

This is our 2nd car purchased from Mission Viejo Acura. Always a very professional Crew.Special thanks to Samantha Taylor & Safue Alalima. Thank You all for your care and service. Always a very professional Crew.Special thanks to Samantha Taylor & Safue Alalima. Thank You all for your care and service. More

Helpful 0

Report | Print

They are professional, courteous, friendly and efficient. Especially Saul Ramon is a great person and asset to the Acura dealer. He went beyond of customer service. Make me feel comfortable and satisfied wi Especially Saul Ramon is a great person and asset to the Acura dealer. He went beyond of customer service. Make me feel comfortable and satisfied with our Acura. More

Helpful 0

Report | Print

My 2012 Acura MDX has had multiple repairs lately. Saul always provides great service. I really appreciate his efforts in obtaining approvals for factory covered repairs. always provides great service. I really appreciate his efforts in obtaining approvals for factory covered repairs. More

Helpful 0

Report | Print

I received excellent service from Saul at Acura Mission Viejo. The dealership was helpful and responsive. Everything was explained clearly. I would highly recommend Acura of Mission Viejo Viejo. The dealership was helpful and responsive. Everything was explained clearly. I would highly recommend Acura of Mission Viejo More

Helpful 0

Report | Print

We have been coming here for over 15 years and the service from the Sales to the Maintenance Department has been excellent as well as impeccable !! Customer Service is and had always been Mission Viej service from the Sales to the Maintenance Department has been excellent as well as impeccable !! Customer Service is and had always been Mission Viejo Acura's top priority. I would definitely recommend this dealership to everyone who owns an Acura!! More

Helpful 0

Report | Print