Scott Crocker

Service department is amazing service manager and advisers took good care of me. Will go back . advisers took good care of me. Will go back . More

by bmw2016bluem3 Verified Customer Verified Customer

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I have been a customer of this dealership since 1998, and over the years I have always been very happy with the service I have received. That is why I was disappointed with my most recent experience. When over the years I have always been very happy with the service I have received. That is why I was disappointed with my most recent experience. When I brought my vehicle in for an oil change and tire rotation, Karen at Desk 12 advised me that I needed to have the fuel injection service performed in order to keep my powertrain warranty from being voided. She gave me a price, and I explained that I felt the price was very high. She then told me that I could go to another certified dealer to have the service performed. I contacted Firestone and was given a much better price because they were running a special for the weekend. I was also told that the dealership would match the price if I brought the quote in. I explained that I did not want to wait until Monday because I would lose the special and would end up paying approximately $85 more. Unfortunately, instead of helping me find a solution, I was repeatedly told that I should have read my contract when I purchased the vehicle. I understand that contracts are important, but I have been a loyal customer since 1998 and have never been treated this way during my years of doing business with the dealership. I simply wanted to get the required service completed at a reasonable price without losing the special that was available to me. I understand that Karen may have been trying to explain the warranty requirements, but the way the situation was handled left me feeling like my business and loyalty were not appreciated. Because I did not want to lose the weekend special and pay an additional $85, I decided to go ahead and schedule the fuel injection service with Firestone. I want to emphasize that I have always loved this dealership and the service I have received there over the years. This experience was very different from what I have come to expect, which is why I felt it was important to share my concerns. More

by Wbkawk3 Verified Customer Verified Customer

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Great people, service,they make you feel welcome, they answer any question you have,very accommodating answer any question you have,very accommodating More

by AUBURN305 Verified Customer Verified Customer

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Always receive excellent service and accurate and perfect repairs or regular service when I come into have service done repairs or regular service when I come into have service done More

by smithralphl Verified Customer Verified Customer

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I purchased the Avalon 10 years ago and the service has been excellent. Started with Scott C., he is now the service manager and current have Emily. She has been taken care of the Avalon. With 229K she been excellent. Started with Scott C., he is now the service manager and current have Emily. She has been taken care of the Avalon. With 229K she is doing great. No issues Thanks More

by burchett_scott Verified Customer Verified Customer

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Verbally verify 2. 5% charge for using credit card-long-standing customer felt very irrelevant 5% charge for using credit card-long-standing customer felt very irrelevant More

by margaretkalch Verified Customer Verified Customer

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I dont care much for this survey, work was done to my satisfaction two more words satisfaction two more words More

by tperk1058 Verified Customer Verified Customer

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Awesome Service. Awesome Staff and Very Courteous . I would recommend Daytona Toyota to Everyone. Have a Nice Day. VaShawn was Excellent. Awesome Staff and Very Courteous . I would recommend Daytona Toyota to Everyone. Have a Nice Day. VaShawn was Excellent. More

by jojosf42 Verified Customer Verified Customer

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This place is very clean and comfortable. Everyone is so courteous and helpful. I look forward to visiting the shop. Everyone is so courteous and helpful. I look forward to visiting the shop. More

by Pam Verified Customer Verified Customer

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I have always been greeted by friendly staff and receive top notch service when I bring my car in. I wouldn’t go anywhere else but Toyota! top notch service when I bring my car in. I wouldn’t go anywhere else but Toyota! More

by suzietravelnut Verified Customer Verified Customer

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