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Scott Holtz
Scott Holtz at Quality Chevrolet

Scott Holtz | Page 15

Service Manager

Quality Chevrolet

1550 Auto Park Way
Escondido, CA 92029

4.4
161 Reviews
4.4

161 Reviews

Write a Review

161 Reviews of Scott Holtz

October 10, 2023

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Employee Rating

Terrible communication. I dropped my car off for a simple repair that they had the parts for and the car was there for a week. The service advisor had no idea what was going More

by JMORGANEGG
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott was not my advisor. Simon was my advisor and had no clue what was going on.

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Oct 12, 2023

Quality Chevrolet responded

Thank you for your feedback. Here at Quality Chevrolet Escondido, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 09, 2023

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Employee Rating

Efficient service, not the same service level as a highline dealer I'm used to dealing with but above standard for domestic service dealers. Truck services were performed on time and on budget, no com More

by newingpistelak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2023

Quality Chevrolet responded

Hello, we strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Quality Chevrolet Escondido's Service Department. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

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Good suggestions, minimal upsell, washed vehicle, honored oil change agreement. Finished the work on. Time. More

by GARYBALFOUR75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2023

Quality Chevrolet responded

Gary, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

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Employee Rating

Very unsatisfied purchase a 2023 Chevrolet Silverado 1500 tailgate does not work and they still can't fix it More

by ARACELIV23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lewis Singleterry, Manny Aguirre, Chris Hollowell, Tom Martin

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Oct 06, 2023

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 07, 2023

ARACELIV23 responded

I would like someone just to fix my truck that I purchased about a month ago and till this day it has not gotten fixed no one has gotten back to me or responded and they were gonna file a grievance On my First car payment because I didn't have the truck for the first 3 almost 4 weeks. The worst experience with Chevrolet I would not recommend anybody to purchase from this dealer

October 05, 2023

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Bill is always very good to make sure that all is completed Very helpful and kind . More

by frolmarylou71954
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2023

Quality Chevrolet responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Bill does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 28, 2023

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Me gusta mucho la forma en que tratan a las personas y lo amables que son. More

by MATTYFANY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 29, 2023

Quality Chevrolet responded

Apreciamos sus amables comentarios, Matty. ¡Esperamos verle de nuevo en un cercano futuro! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 25, 2023

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In the 5 years I have been going to Quality Chevrolet, I have always had great service with anyone I ran across and always in service! More

by johnandskeeter
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Quality Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 25, 2023

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Employee Rating

Quality is right. They care about their customers and want to get it right! I've been there for service (oil change) 3 times and all three have been perfect. More

by 4horners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Quality Chevrolet responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 24, 2023

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Employee Rating

The service advisor was helpful and knowledgeable in letting me know the software update was updated to it’s latest version. More

by LUISAGUAS760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2023

Quality Chevrolet responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Luis. Please don't hesitate to call if I can help with anything at all. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

September 23, 2023

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Employee Rating

My service writer was very helpful. I think he was new but did a good job More

by brijo212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Simon Gates

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Sep 26, 2023

Quality Chevrolet responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Quality Chevrolet Escondido's Service Department. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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