It’s a friendly team, quality, good and honest.
For this reason they are very buy and as a result we have to make your appointment anticipated.
For this reason they are very buy and as a result we have to make your appointment anticipated.
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by DVILCHESM
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Quality Chevrolet responded
Thank you for your wonderful review! We’re thrilled to hear that you found our team at Quality Chevrolet Escondido to be friendly, quality-focused, and honest. We appreciate your understanding in making appointments in advance due to our popularity. We look forward to serving you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
All good with the 90K mile checkup until I got the car
home and found that all four tires had been underinflated to 32psi when the spec is 36psi. I fixed it, but it's poor attention to detail.
home and found that all four tires had been underinflated to 32psi when the spec is 36psi. I fixed it, but it's poor attention to detail.
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by rxfelix
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the tire pressure after your 90K mile checkup at Quality Chevrolet Escondido. I understand how important attention to detail is, and your input helps us maintain our standards. If you have any further concerns or need assistance, please feel free to reach out to me. I look forward to serving you better in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Always receive courteous and grear prompt service by the
service department for my Equinox. Thanks
service department for my Equinox. Thanks
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by lilliankirkham
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Quality Chevrolet responded
Thank you for your kind words! I'm thrilled to hear that you consistently receive courteous and prompt service for your Equinox at Quality Chevrolet Escondido. Your satisfaction is our top priority, and I look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I don't normally write reviews but thought this might be
helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn'
helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn't get to our car for diagnosis until 4pm. After having the car for 2 days they sent us out with a diagnosis needing a part that they don't have and don't know when they can get. We were told "it could be a day or a month to get the part". They accomplished an oil and air filter change in 2 days and charged us $565. They are very nice when they are telling you how incompetent and inefficient they are. They are also very nice and sincere when they explain to you how your appointment really doesn't mean much at all. Not sure what else to say except the whole experience was an expensive waste of time, go somewhere else if you can.
Also noteworthy- I've bought several company vehicles from quality chevrolet in recent years. I need more company vehicles soon and will be taking my business elsewhere. Thank you for reading.
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by cullen3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Fernando
Sep 30, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I understand your frustration, especially regarding the lengthy wait for diagnostics and the uncertainty about the needed part for your Suburban. While I strive to provide efficient service, it seems we fell short this time. I appreciate your feedback and take it seriously as I work to improve our processes. If you would like to discuss this matter further, please feel free to contact Quality Chevrolet Escondido directly. Thank you for your past business, and I hope to earn your trust back in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I was very impressed by the sales staff.
They were fast, friendly and super helpful.
They were fast, friendly and super helpful.
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by carolebringas
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lewis Singleterry,
Manny Aguirre,
Chris Hollowell,
Tom Martin
, Alejandro Montes and the two guys on either side of him were very helpful! Maria was nice too. Shout out to Vincent in Sales who offered help in finding out what size and weight for a slide-in truck camper my truck can hold.
Sep 27, 2024 -
Quality Chevrolet responded
Thank you for your kind words! We're thrilled to hear that you were impressed by our sales staff at Quality Chevrolet Escondido. Our team strives to provide fast, friendly, and helpful service to all our customers. We appreciate your feedback and hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Alex was great.
He checked me in quickly, estimated 1 - 1.5 hrs for an oil change service - came in under an hour. Appreciate the entire team getting me done quickly
He checked me in quickly, estimated 1 - 1.5 hrs for an oil change service - came in under an hour. Appreciate the entire team getting me done quickly as i was waiting at the store.
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by jwaldal26
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alehandro (Alex) - he helped me directly and was excellent.
Sep 26, 2024 -
Quality Chevrolet responded
Thank you for your wonderful review! We're thrilled to hear that Alex and the rest of the Quality Chevrolet Escondido team provided you with efficient service for your oil change. We appreciate your kind words and look forward to seeing you again for your next service!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Excellent service, every one have exceeded my
expectations I am very thankful with the clean work they have done
expectations I am very thankful with the clean work they have done
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by LOZANOJESUS641
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kathleen Garden, Eduardo Rojas, Enrique Lopez
Sep 26, 2024 -
Quality Chevrolet responded
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience at Quality Chevrolet Escondido. Our team always strives to exceed expectations, and we appreciate your recognition of their hard work. We look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I’m confused on why we even have an appointment when they
take two days to fulfill what was supposed to be done in one day.
take two days to fulfill what was supposed to be done in one day.
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by matturton
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience. I understand your frustration with the timeline for fulfilling your appointment at Quality Chevrolet Escondido. We appreciate your feedback and would like to discuss your service visit in greater detail. Please feel free to reach out to me directly so I can address your concerns and improve your next visit.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Clean, responsive & professional.
I would like the option to have my vehicle washed after service.
I would like the option to have my vehicle washed after service.
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by youngrobert_09
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Gonzales
Sep 20, 2024 -
Quality Chevrolet responded
Thank you for your feedback! I'm glad to hear you found Quality Chevrolet Escondido clean, responsive, and professional. I appreciate your suggestion about offering vehicle washes after service and will certainly take it into consideration. Please reach out to me anytime if you have more thoughts or need assistance. I look forward to seeing you again!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service as always and I highly recommend them to my
friends and family.. just need my availability and appointments for service on the Weekends
friends and family.. just need my availability and appointments for service on the Weekends
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by glory619
Verified Customer
Verified Customer
Service Price Transparency
Sep 20, 2024 -
Quality Chevrolet responded
Thank you for your fantastic review! I truly appreciate your recommendation to friends and family. It’s great to hear you consistently receive great service at Quality Chevrolet Escondido. Regarding your request for weekend service appointments, I understand the importance of flexibility and will make sure to accommodate your needs as best as I can. I look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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