At first I was notified my vehicle was gonna be ready
that same day . Then when I arrived to dealer they said minimum of 2 days for and oil change and 3 recalls vehicle needed . I drove from national cit
that same day . Then when I arrived to dealer they said minimum of 2 days for and oil change and 3 recalls vehicle needed . I drove from national city all the way to Escondido quality Chevy . I had no transportation and my service advisor said I needed to rent a vehicle due to the dealership did not offer loner cars for recalls. After asking for manager and explaining that I was let know prior to arrival I was taking my car that day I was finally authorized for a free rental . Thank God , or would been stranded. Then when I picked up my Chevy Colorado 2023 they never washed it and was very dirty and complete out of gas . I barely made it to gas station . Over all It was a bad experience to be honest .
More
by rafita212
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Katherine service department
Oct 14, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience with us. We understand how frustrating it can be when expectations aren’t met, and we appreciate your feedback. At Quality Chevrolet Escondido, we strive to provide transparent communication and thorough service. We’d like to look into your concerns regarding the service timeline and vehicle cleanliness. Please don’t hesitate to reach out to me directly so we can make this right for you. We value your time and hope to improve your experience with us in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service, it was amazing place was supper clean and
people are nice and friendly
people are nice and friendly
More
by fsaucedo555
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Quality Chevrolet responded
Thank you for your wonderful review! I'm thrilled to hear that you experienced great service and found Quality Chevrolet Escondido to be a clean and friendly place. Our team strives to create a welcoming environment for our customers. I look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Bill was fantastic to work with and exceeded my
expectations! I was out of the service department in half the time i expected.
expectations! I was out of the service department in half the time i expected.
More
by cbrown63
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Quality Chevrolet responded
Thank you for your wonderful review! We’re thrilled to hear that Bill was fantastic and exceeded your expectations at Quality Chevrolet Escondido. It's great to know that you were pleased with the efficiency of our service department. We appreciate your feedback and look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Friendly service at check in and check out.
Had tires rotated and they did inspections throughout the car.
Had tires rotated and they did inspections throughout the car.
More
by redowd
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Quality Chevrolet responded
Thank you for your kind words! We're thrilled to hear that you experienced friendly service during your check-in and check-out at Quality Chevrolet Escondido. Regular maintenance like tire rotations and inspections is essential, and we're glad you found our service thorough. We look forward to seeing you again for your next visit!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great timely service again from Bill and the crew at
Quality! I got my tire pressure sensors recharged with fresh batteries and was on my way. A very pleasant experience considering there is no good tim
Quality! I got my tire pressure sensors recharged with fresh batteries and was on my way. A very pleasant experience considering there is no good time to have a car problem.
More
by South City Mo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Martin
, Fernando Fiero
Oct 08, 2024 -
Quality Chevrolet responded
Thank you for your kind words! We're thrilled to hear that you had a great experience with Bill and the team at Quality Chevrolet Escondido. It's always our goal to provide timely and pleasant service, especially when it comes to unexpected car issues. We look forward to seeing you again next time! Safe travels!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
It’s a friendly team, quality, good and honest.
For this reason they are very buy and as a result we have to make your appointment anticipated.
For this reason they are very buy and as a result we have to make your appointment anticipated.
More
by DVILCHESM
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Quality Chevrolet responded
Thank you for your wonderful review! We’re thrilled to hear that you found our team at Quality Chevrolet Escondido to be friendly, quality-focused, and honest. We appreciate your understanding in making appointments in advance due to our popularity. We look forward to serving you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
All good with the 90K mile checkup until I got the car
home and found that all four tires had been underinflated to 32psi when the spec is 36psi. I fixed it, but it's poor attention to detail.
home and found that all four tires had been underinflated to 32psi when the spec is 36psi. I fixed it, but it's poor attention to detail.
More
by rxfelix
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the tire pressure after your 90K mile checkup at Quality Chevrolet Escondido. I understand how important attention to detail is, and your input helps us maintain our standards. If you have any further concerns or need assistance, please feel free to reach out to me. I look forward to serving you better in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Always receive courteous and grear prompt service by the
service department for my Equinox. Thanks
service department for my Equinox. Thanks
More
by lilliankirkham
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2024 -
Quality Chevrolet responded
Thank you for your kind words! I'm thrilled to hear that you consistently receive courteous and prompt service for your Equinox at Quality Chevrolet Escondido. Your satisfaction is our top priority, and I look forward to assisting you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I don't normally write reviews but thought this might be
helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn'
helpful to those who value their time. First we had an appointment at 9am that took 3 weeks to get. W dropped the Suburban off at 8:30am, they didn't get to our car for diagnosis until 4pm. After having the car for 2 days they sent us out with a diagnosis needing a part that they don't have and don't know when they can get. We were told "it could be a day or a month to get the part". They accomplished an oil and air filter change in 2 days and charged us $565. They are very nice when they are telling you how incompetent and inefficient they are. They are also very nice and sincere when they explain to you how your appointment really doesn't mean much at all. Not sure what else to say except the whole experience was an expensive waste of time, go somewhere else if you can.
Also noteworthy- I've bought several company vehicles from quality chevrolet in recent years. I need more company vehicles soon and will be taking my business elsewhere. Thank you for reading.
More
by cullen3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Fernando
Sep 30, 2024 -
Quality Chevrolet responded
Thank you for sharing your experience with us. I understand your frustration, especially regarding the lengthy wait for diagnostics and the uncertainty about the needed part for your Suburban. While I strive to provide efficient service, it seems we fell short this time. I appreciate your feedback and take it seriously as I work to improve our processes. If you would like to discuss this matter further, please feel free to contact Quality Chevrolet Escondido directly. Thank you for your past business, and I hope to earn your trust back in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I was very impressed by the sales staff.
They were fast, friendly and super helpful.
They were fast, friendly and super helpful.
More
by carolebringas
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lewis Singleterry,
Manny Aguirre,
Chris Hollowell,
Tom Martin
, Alejandro Montes and the two guys on either side of him were very helpful! Maria was nice too. Shout out to Vincent in Sales who offered help in finding out what size and weight for a slide-in truck camper my truck can hold.
Sep 27, 2024 -
Quality Chevrolet responded
Thank you for your kind words! We're thrilled to hear that you were impressed by our sales staff at Quality Chevrolet Escondido. Our team strives to provide fast, friendly, and helpful service to all our customers. We appreciate your feedback and hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Dealer Reviews
Cars for Sale
Dealer Log In
