Every time i call im put on hold for an extended period
of time. I have to call multiple times and im lucky if I actually get an actual person on the phone from the service department. Very difficult to ge
of time. I have to call multiple times and im lucky if I actually get an actual person on the phone from the service department. Very difficult to get an appointment. They are always backed up. Even for something as simple as an oil change. Not impressed with the service at this dealership.
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by bawpilot
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2024 -
Quality Chevrolet responded
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service included with my purchase.
They are on time and always a pleasant staff
They are on time and always a pleasant staff
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by amcthomp
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Quality Chevrolet responded
Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
They did the work faster than they said it would be
ready. Way to go.
ready. Way to go.
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by writesl58
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Quality Chevrolet responded
Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Brought in my car for service.
4 days in the shop they successfully made it worse. No lift or Uber. Shuttle service very limited if at all available. I checked out their new car se
4 days in the shop they successfully made it worse. No lift or Uber. Shuttle service very limited if at all available. I checked out their new car selection and every 'sticker' had dealer markups of thousands of dollars for dealership added mandatory paint protection and theft recovery type devices.
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by hpcerttechguy
Service Price Transparency
Feb 02, 2024 -
Quality Chevrolet responded
I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I didn't have an appointment but I purchased new tires
and needed an alignment. The dealership was able to get me in and out within 2 hours which is awesome since this service center is always extremely b
and needed an alignment. The dealership was able to get me in and out within 2 hours which is awesome since this service center is always extremely busy. Payton took care of me and even provided a shuttle so I could get something to eat while I waited. I love this dealership and all of the employees I see when I am there are awesome!
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by danielolvera1980
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Manny Aguirre
, Ed and Link are amazing as well very friendly and always remember myself and ask about my family. LOVE the atmosphere here
Feb 02, 2024 -
Quality Chevrolet responded
Thank you for reaching out Daniel! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The dealership and staff were welcoming and I am
impressed with the professionalism from Miguel and great attitude. He has upper management written all over. Very pleased with the Chevy Bolt EUV.
impressed with the professionalism from Miguel and great attitude. He has upper management written all over. Very pleased with the Chevy Bolt EUV. Great car!
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by jeepman04
Verified Customer
Verified Customer
Jan 31, 2024 -
Quality Chevrolet responded
Thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, we always appreciate customer feedback, and I am pleased to hear that Miguel and our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service just took a little bit longer than usual
because my battery had to be replaced
because my battery had to be replaced
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by mikemacias21
Verified Customer
Verified Customer
Service Price Transparency
They were extremely welcoming, friendly, and understood
our request. Roman was an excellent salesman that helped us with purchasing our car!!
our request. Roman was an excellent salesman that helped us with purchasing our car!!
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by aenoipetty47
Verified Customer
Verified Customer
Jan 23, 2024 -
Quality Chevrolet responded
Thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Love this dealership!
I am from Ohio. You have serviced my motorhome these past 2 years. You get me in quickly, the cost is good, and I don't have to wait very long. Gre
I am from Ohio. You have serviced my motorhome these past 2 years. You get me in quickly, the cost is good, and I don't have to wait very long. Great job!
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by wingardlj
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Payton Jackson
Jan 22, 2024 -
Quality Chevrolet responded
I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Professional and very clean.
That's all I have to say to complete the 15 word min...
That's all I have to say to complete the 15 word min...
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by amarqe
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Quality Chevrolet responded
I'm grateful for your kind words, Amarqe! Thank you for choosing us, and I can't wait to see you again in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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