Scott Lavancher | Page 2

big disappointment I purchased a car brand new 5 years ago. went back to buy another truck they had in stock. filled out credit app at dealership, salesman came back a I purchased a car brand new 5 years ago. went back to buy another truck they had in stock. filled out credit app at dealership, salesman came back and presented me a offer with different down payment amounts and payments. I agreed on a specific down payment and payment, signed the paper and was told I was approved. they sent me home to clean my trade out and to come back 1 hr later to pick the truck up. I asked the salesman several times, "so this means I am approved and its a Go". He said yes. I cam back to the dealer and the whole deal changed. They said now I wasn't approved. They still had to talk to the banks. Before I left they told me they would be in contact with me and keep me posted. Well that was a lie. I had to call them several times to see what the status was. Still never got a straight answer. If I didn't call i would of never heard from the dealership. I explained my credit situation from the beginning before submitting my credit application and they said it wouldn't be a problem getting me approved. That they had "Relationships" with the lenders. This transaction is totally different from when I bought a car from them 5yrs ago. The salesman back then was top notch and the finance person was also top notch. He even went to bat for me and got me a much better rate then they said I was approved for. I called one more time after being there 2 weeks prior. They came up with every excuse in the world. I guess because my deal wasn't a SLAM DUNK for them they didn't want to go to bat for me and purchase another car. The strange thing is I went to another dealership, got approved in 15 minutes but the truck I wanted ended up being sold 15 minutes before I got to the dealer. So how did I get approved and not at Wesley Chapel Toyota. The moral of the story is, communication is key in any business. Every person should be treated the same regardless of any situation. More

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these guys always take good care of me. And they show that they appreciate your business. it also help that their prices are competitive or in most cases better than other dealers. The salesman "Scooter" that they appreciate your business. it also help that their prices are competitive or in most cases better than other dealers. The salesman "Scooter" send me happy birthday wishes every year for 7 yearss More

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I bought my previous car (2014.5 Camry SE) at WC Toyota and my new one (2020 Camry TRD) at WC as well. This location always does a great job when it comes to Sales or Service. Highly recommend! and my new one (2020 Camry TRD) at WC as well. This location always does a great job when it comes to Sales or Service. Highly recommend! More

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The folks at Wesley Chapel Toyota make you feel like you’re part of a big family. My sales professional, Scooter (Scott), did a fantastic job makes my wife and I feel right at home. After some tough neg you’re part of a big family. My sales professional, Scooter (Scott), did a fantastic job makes my wife and I feel right at home. After some tough negotiations (🤣), we got a great deal on a new 2020 RAV4 TRD and Scooter delivered it to our home with the genuine Toyota hitch receiver that we had then install. Frank Wargo, Sls. Mgr., helped a lot too. We highly recommend this dealership. More

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Scooter was great! Overall the least stressful time I have ever had purchasing a car. Everyone was helpful and made me feel appreciated. Kudos to Scooter, he was very Overall the least stressful time I have ever had purchasing a car. Everyone was helpful and made me feel appreciated. Kudos to Scooter, he was very kind and knowledgeable. More

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Awesome experience! Scott was fantastic, very knowledgeable about the Tacoma and treated me like I was family. Overall a top notch dealership with top notch people. knowledgeable about the Tacoma and treated me like I was family. Overall a top notch dealership with top notch people. More

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The Best Customer Service! Ryan and Scott were amazing! Ryan was so welcoming and very knowledgeable. He made it his priority to make us happy and he went above and beyond for u Ryan and Scott were amazing! Ryan was so welcoming and very knowledgeable. He made it his priority to make us happy and he went above and beyond for us! My family had bought a car from Wesley Chapel Toyota a few years ago with Scott and he always took good care of us as well. They made us feel very comfortable, almost like family. I appreciate both of them so much for making my first experience buying a car a great one. More

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wonderful people and experience Everyone was pleasant, helpful, and made the car purchasing process a pleasure. We appreciate Tino, Jason from finance, and Scooter for all of their a Everyone was pleasant, helpful, and made the car purchasing process a pleasure. We appreciate Tino, Jason from finance, and Scooter for all of their above and beyond services! More

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Outstanding Service I showed up at the dealership looking to speak to Jack Peck my salesman and was greeted by Scott LaVancher I gave him a little info about my situation I showed up at the dealership looking to speak to Jack Peck my salesman and was greeted by Scott LaVancher I gave him a little info about my situation and he went above and beyond to take care of me now I have two favorite salespeople Scott put me into a 2019 Rav4 XLE we love it I am definitely committed to the Toyota family this is the 5th Toyota I have purchased thru Wesley Chapel Toyota and I absolutely love the service I receive from the sales dept to service dept thanks again More

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2019 Rav4 Transaction was smooth from start to finish. Easily the best car purchasing experience I have ever had. Scott (scooter) was beyond helpful and extreme Transaction was smooth from start to finish. Easily the best car purchasing experience I have ever had. Scott (scooter) was beyond helpful and extremely knowledgeable. He truly made this car buying experience an enjoyment! More

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