Scott Pfannenstiel | Page 12

Audi Gilbert responded

Thank you for your continued trust and for being a loyal customer for over three years! We truly appreciate your kind words and are glad to hear you’ve been happy with our service and care. We look forward to serving you again in the future.

Audi Gilbert responded

Thank you for your thoughtful review! We’re glad Scott and our Service team were able to track down the issue and get everything resolved for you. We appreciate your patience during the process and are happy we could keep you on the road with a loaner vehicle. It means a lot to hear that you had a great experience with our team and customer service. We truly appreciate your support!

Audi Gilbert responded

Thank you so much for your kind words and for choosing Audi Gilbert for your service needs. We’re thrilled to hear that our team was helpful, and that your advisor clearly explained the services and costs. We truly appreciate your feedback and look forward to seeing you again in the future!

Audi Gilbert responded

Thank you so much for taking the time to submit a review! We truly appreciate your kind words about Scott. He always strives to take great care of everyone he works with, and it means a lot to hear that reflected in your experience. Thank you as well for the strong recommendation — we’re grateful for your support!

Audi Gilbert responded

Thank you so much for taking the time to share your positive experience. We truly appreciate your thoughtful review and your support. It means a great deal to our team to know that our efforts made a difference. We look forward to serving you again soon!

Audi Gilbert responded

Thank you for your positive review! We truly appreciate you taking the time to share your experience. Please contact Scott before your next service. He'll do his best to assist with a loaner vehicle. We’re grateful for your support and look forward to seeing you again!

Audi Gilbert responded

Thank you for taking the time to share your positive review about Scott. We’re so glad to hear that he made such a great impression and provided you with excellent service. Hope to see you again soon!

Audi Gilbert responded

Thank you for your great feedback! We’re so glad to hear your car is running great again and that Scott was able to take care of everything with the insurance company and get the work completed smoothly. We truly appreciate your trust and your kind words!

Audi Gilbert responded

Thank you so much for sharing your experience. We’re truly grateful for your kind words about our team’s patience, knowledge, and care. It means a great deal to know you felt supported and valued throughout your visit. We understand that service situations can be stressful, and we’re honored to provide a different experience than what you’ve encountered at other Audi dealerships. Your feedback encourages us to keep raising the bar. Thank you again for your trust and recommendation!

Audi Gilbert responded

Thank you for taking the time to share your feedback. We truly appreciate your kind words about Scott and our team’s professionalism — that means a great deal to us. We’re sorry to hear about your disappointment regarding the sonar damage and warranty coverage. We certainly understand how frustrating that situation must have been, especially after purchasing extended coverage and being without your vehicle for several days. While warranty decisions are ultimately determined by the manufacturer, we always want our clients to feel supported and informed throughout the process. If there’s anything further we can review or clarify for you, please don’t hesitate to reach out. We value your business and hope to have the opportunity to provide you with an even better experience in the future.