Scott and team did a great job - very professional/great
customer service, The facility is impeccable. Thank you.
customer service, The facility is impeccable. Thank you.
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by D.BATTIE
Verified Customer
Verified Customer
Service Price Transparency
Great experience with service and parts!
Team was very communicative and patience with all my questions and concerns
Team was very communicative and patience with all my questions and concerns
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by DMARVAYO
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Audi Gilbert responded
Thank you so much for your kind words! We’re glad to hear you had a great experience with both our service and parts departments. Our team always strives to stay communicative and make sure every question or concern is fully addressed, so it means a lot to know that came through. We truly appreciate your support and look forward to helping you again in the future!
It’s always a great experience at Gilbert Audi.
. we are treated with respect by a professional staff?
. we are treated with respect by a professional staff?
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by rks32
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Audi Gilbert responded
Thank you for your kind words! We’re so glad to hear that each visit to Audi Gilbert is a great experience for you. Treating our guests with respect and providing a professional, welcoming environment is always our top priority. We truly appreciate your continued trust and look forward to seeing you again!
I have never given a bad service report but this time I’m
letting you know about the car wash done.
My car is always clean and windows very clean… each time my car comes back to me the windows are smeared
letting you know about the car wash done.
My car is always clean and windows very clean… each time my car comes back to me the windows are smeared with like an oil (wash cloths dirty) residue inside and out where the service people cleaned them.
I am very…very particular about clean windows. Each time I have to clean all of them inside and out … my husband has seen them too. I am done getting my car back with smeared windows. Leave them alone or use clean cloths. It’s very annoying to us. Hard to get oil off. Mike will verify what they come back like. They look clean in the building when we pick up the car, but once you’re in the sunshine you can see the film on them.
OK now I’ve said what you needed to hear a long time ago. I want CLEAN windows or leave them alone. No smears …
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by lynndavansteenwyk
Verified Customer
Verified Customer
Mar 23, 2026 -
Audi Gilbert responded
Thank you for your honest feedback—we truly appreciate you taking the time to share this with us.
We’re very sorry to hear about the repeated issue with your windows. That’s not the level of quality we aim to deliver, and we apologize for the inconvenience. We will be addressing this with our team right away to ensure proper cleaning methods and materials are used. Clean, streak-free windows should be the standard every time—not something you have to redo yourself.
If you're in the area, we would be happy to clean the vehicle again at your convenience. Thank you again for bringing this to our attention. We value your business and your trust, and we’re committed to getting this right.
Check in was quick!
Was made aware when my car was finished and check out was easy!
Was made aware when my car was finished and check out was easy!
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by Bishop
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Audi Gilbert responded
Thank you for your kind review! We’re so glad to hear that your check-in and check-out experiences were smooth and that you were kept informed throughout your visit. Providing efficient and convenient service is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to seeing you again!
The dealership was great, the staff was welcoming, and
the service was good too with all the problems fixed.
the service was good too with all the problems fixed.
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by HCABA982844
Verified Customer
Verified Customer
Mar 21, 2026 -
Audi Gilbert responded
Thank you so much for sharing positive feedback about your experience at Audi Gilbert! We’re glad to hear things went well and our team made you feel welcome. It’s especially rewarding to know we were able to resolve all the issues with your vehicle. We truly appreciate your feedback and look forward to serving you again in the future!
This was first service experience with Audi and it was
the best service I had. I loved the video update and my service was done before the estimated time.
the best service I had. I loved the video update and my service was done before the estimated time.
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by swpm12
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Audi Gilbert responded
Thank you for sharing your first service experience with us! We’re delighted to hear it was the best you’ve had and that you enjoyed the video update—it’s a great way to stay informed every step of the way. We’re also glad we could complete your service ahead of schedule. We truly appreciate your feedback and look forward to taking care of your Audi again in the future!
The dealer had to keep my car for several weeks and when
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sa
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sales manager and they were supposed to get back to me on a resolution. No one ever contacted me again, even after two attempts on my part to contact the service manager. So now, I have a hold in my windshield protection film that some how occurred with the dealer was in possession of the car with no communications on a solution!
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by alvinchow94
Verified Customer
Verified Customer
Service Price Transparency
We have been working with Scott for a number of years,
and he always provides exceptional service. This visit, he went out of his way to fit us into an already busy service schedule so that the car would
and he always provides exceptional service. This visit, he went out of his way to fit us into an already busy service schedule so that the car would be diagnosed ASAP. Although a loaner car wasn't available immediately, he kept us informed about when one might by returned and communicated when it did come in. Scott is knowledgeable and straightforward. We really enjoy doing business with him and the dealership.
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by Deborah Egan
Verified Customer
Verified Customer
Mar 16, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your experience! We’re glad to hear that Scott has consistently provided you with exceptional service. He truly takes pride in making sure our customers are taken care of, even when the schedule is full, and it’s great to know his efforts to get your vehicle diagnosed quickly and keep you updated made a difference.
We appreciate your patience regarding the loaner vehicle and are happy Scott was able to keep you informed and get one to you as soon as it became available. Your kind words about his knowledge, communication, and straightforward approach mean a lot to Scott and our team.
Thank you again for choosing our dealership—we always enjoy working with you and look forward to assisting you again in the future!
Scott and the Gilbert team great as usual.
Well communicated and in and out very quickly. JD
Well communicated and in and out very quickly. JD
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by jeffduncan1964
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Audi Gilbert responded
Thank you for the great review! We're glad to hear that Scott took great care of you once again. Providing clear communication and quick, efficient service is always our goal, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!
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