Scott Pfannenstiel
Scott Pfannenstiel at Audi Gilbert

Scott Pfannenstiel | Page 4

Service Advisor

Audi Gilbert

3235 S. Gilbert Road
Gilbert, AZ 85297

4.9
134 Reviews
4.9

134 Reviews

Write a Review

134 Reviews of Scott Pfannenstiel

June 24, 2026

Dealership Rating
Employee Rating

Scott and the Audi team are always wonderful! I love the videos we receive explaining what the problem is or isn't. Scott keeps me updated throughout the entire process. We really appreciate e More

by SUSAN.SEIBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 23, 2026

Dealership Rating
Employee Rating

Top-tier service from Scott over the years! I’ve been working with Scott at Audi Gilbert for several years now, and he consistently delivers an exceptional experience. He is professional, know More

by GOSNELLJIM7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2026

Dealership Rating
Employee Rating

Scott has been our trusted adviser for years. He has great knowledge and expertise in Audi More

by Dennis S
Recommend Dealer
Yes

June 21, 2026

Dealership Rating
Employee Rating

I bought the vehicle at this dealership and have performed all the services here with no complaints. Excellent customer service, great support and excellent facilities. More

by jlopez111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dittler

June 20, 2026

Dealership Rating
Employee Rating

I brought my car in to settle a problem with the audio system. It ended up taking 6 weeks. This was entirely too long for a small problem. Called back after a month to check on the progress. Was told it w More

by oinktrnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 22, 2026

Audi Gilbert responded

Thank you for sharing your feedback. We understand your frustration with the length of time required to complete this repair. After the vehicle was dispatched, our technician diagnosed a failed center console USB port. There were delays associated with obtaining the necessary parts and scheduling the vehicle back into the shop for installation. During the repair process, damage occurred to the lower display screen. We immediately accepted responsibility and replaced the damaged component at no cost to you. The repair was then reassigned to another technician, which unfortunately added additional time before the work could be completed. We recognize that the overall process took much longer than it should have, and we sincerely apologize for the inconvenience and frustration this caused. We appreciate the opportunity to address the issue and make the necessary repairs

June 17, 2026

Dealership Rating
Employee Rating

Great support from the Audi team especially Kevin Dittler. I appreciate the detailed reports and constant updates on the vehicle. More

by HASIB.CHOWDHURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dittler, Chad Ludwig

June 17, 2026

Dealership Rating
Employee Rating

Audi Gilbert has been an outstanding dealership to work with. Their service department is very professional and helpful. I'll buy my next Audi from Audi Gilbert. More

by lee.schnoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 12, 2026

Dealership Rating
Employee Rating

Scott goes above and beyond to take care of my Audi needs. Excellent service.overall. More

by MERIBGODDARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 11, 2026

Dealership Rating
Employee Rating

Scott and the team have always gone above and beyond. Thx u Scott is great. More

by rhlavka
Recommend Dealer
Yes

Other Employees Tagged: Scott Pfannenstiel

June 11, 2026

Dealership Rating
Employee Rating

The staff and upper management are very polite, kind, and responsive. They are always great to work with. Their customer service is one of the many reasons we love and stick with AUDI. More

by kgale15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dittler, Chad Ludwig , Jahan

...
4
...

Dealership Inventory (124 Vehicles)

new 2026 Audi Q7 car, priced at $75,561
2026 Audi Q7
new
SATELLITE SILV exterior
Automatic
All-wheel Drive
used 2025 Jeep Wrangler car, priced at $56,499
2025 Jeep Wrangler
used
41 exterior
Automatic
Four-wheel Drive
used 2024 Chevrolet Colorado car, priced at $46,499
2024 Chevrolet Colorado
used
Black exterior
Automatic
Four-wheel Drive
used 2025 Audi A5 car, priced at $45,499
2025 Audi A5
used
Chronos Gray Metallic exterior
Automatic
All-wheel Drive
used 2023 Audi A6 car, priced at $37,099
2023 Audi A6
used
Ibis White exterior
Automatic
All-wheel Drive
new 2026 Audi Q5 car, priced at $55,094
2026 Audi Q5
new
Mythos Black metallic exterior
Automatic
All-wheel Drive