Scott Pfannenstiel | Page 5

We are not happy at all! It takes too long for repairs and we were charged for a tire on the loaner that a manger “ would look into this” and never got back to us. Bob I beli It takes too long for repairs and we were charged for a tire on the loaner that a manger “ would look into this” and never got back to us. Bob I believe is his name. Would never recommend Gilbert Audi to anyone. If you say you’ll do something then do it and follow through. Very sad. I’m sure we won’t be hearing anything either. Also one of your sales managers text me with an absolute unprofessional text about the value of our car! Insulting tbh and not the way to handle business in my opinion More

by basham21 Verified Customer Verified Customer

Report | Print

I always have a great experience. The service advisors are efficient and pleasant to work with and the technicians always seem great in the video walk through that they send. The service advisors are efficient and pleasant to work with and the technicians always seem great in the video walk through that they send. More

by Torrey Zismann Verified Customer Verified Customer

Report | Print

Love the video of work done and confirmation of repairs needed. Jahan communicated well with me. needed. Jahan communicated well with me. More

by ROBINWAFITCH Verified Customer Verified Customer

Report | Print

Very friendly professional staff awesome facility. Good service. Loved the car wash and snack bar Good service. Loved the car wash and snack bar More

by ronald.solomon37 Verified Customer Verified Customer

Report | Print

Everyone was friendly, service was quick and expedient, good communication. Will be happy to come back for next service good communication. Will be happy to come back for next service More

by belindadnileb Verified Customer Verified Customer

Report | Print

A welcoming environment, detailed explanations about what is being done and why, friendly employees. A very good experience overall. I would definitely service my Audi there again and I would recommend this is being done and why, friendly employees. A very good experience overall. I would definitely service my Audi there again and I would recommend this service to anyone who is interested. More

by gabrielafaina Verified Customer Verified Customer

Report | Print

Very friendly staff. I was kept apprised of the progress of the repairs and the car was returned in tip top shape. I was kept apprised of the progress of the repairs and the car was returned in tip top shape. More

by gpete6060 Verified Customer Verified Customer

Report | Print

Excellent service, very professional staff. Kevin is extremely helpful and knowledgeable. He provides great customer service from the time you call to schedule till you pick up your vehicle. Kevin is extremely helpful and knowledgeable. He provides great customer service from the time you call to schedule till you pick up your vehicle. More

by ASIAISKREVA Verified Customer Verified Customer

Report | Print

I had an appointment for regular service and an electrical issue. I was able to drop off my A3 the day before and was notified at every step along the way. This dealership never disappoints us. electrical issue. I was able to drop off my A3 the day before and was notified at every step along the way. This dealership never disappoints us. More

by jim.peninger Verified Customer Verified Customer

Report | Print

I had a flat and needed a new tire. Even though the service department was swamped, they got me in, and stayed late to make sure the job was completed. I have owned Audis for 15 years a Even though the service department was swamped, they got me in, and stayed late to make sure the job was completed. I have owned Audis for 15 years and worked with 4 different dealers, in 2 states. These guys far and away have the best service. More

by Sderm Verified Customer Verified Customer

Report | Print