Pleasant to work with and meticulous Easy to schedule but
usually there are loner cars available
usually there are loner cars available
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by judyaz0717
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your positive review! We truly appreciate you taking the time to share your experience. Please contact Scott before your next service. He'll do his best to assist with a loaner vehicle. We’re grateful for your support and look forward to seeing you again!
Scott always works hard to ensure the best outcome.
I really appreciate him. Thank you, Scott!
I really appreciate him. Thank you, Scott!
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by tc1213
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your positive review about Scott. We’re so glad to hear that he made such a great impression and provided you with excellent service. Hope to see you again soon!
All good.
Car is great Scott took care of dealing with the insurance co and got all the work completed. Car is back to running great.
Car is great Scott took care of dealing with the insurance co and got all the work completed. Car is back to running great.
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by bob
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your great feedback! We’re so glad to hear your car is running great again and that Scott was able to take care of everything with the insurance company and get the work completed smoothly.
We truly appreciate your trust and your kind words!
Everyone that I’ve spoken to or been in contact with was
very kind, patient, and knowledgeable. I didn’t feel like an inconvenience to anyone as I always do at other Audi dealerships. They’ve got a great se
very kind, patient, and knowledgeable. I didn’t feel like an inconvenience to anyone as I always do at other Audi dealerships. They’ve got a great set of staff here and it makes all the difference to an already stressful situation.
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by mooremoore
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you so much for sharing your experience. We’re truly grateful for your kind words about our team’s patience, knowledge, and care. It means a great deal to know you felt supported and valued throughout your visit.
We understand that service situations can be stressful, and we’re honored to provide a different experience than what you’ve encountered at other Audi dealerships. Your feedback encourages us to keep raising the bar.
Thank you again for your trust and recommendation!
Loved the professionalism of Scott and his team.
Disappointed that AUDI would not cover a small rock that hit my sonar on the front grill. I bought a 5 year warranty on the vehicle and I was disapp
Disappointed that AUDI would not cover a small rock that hit my sonar on the front grill. I bought a 5 year warranty on the vehicle and I was disappointed that they would not extend that coverage. My car was at the dealership for six days which I thought was excessive. Overall, very happy with the professionalism of Scott and his team. Just disappointed in Audi's policy.
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by jeff.sutherlin
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your feedback. We truly appreciate your kind words about Scott and our team’s professionalism — that means a great deal to us.
We’re sorry to hear about your disappointment regarding the sonar damage and warranty coverage. We certainly understand how frustrating that situation must have been, especially after purchasing extended coverage and being without your vehicle for several days. While warranty decisions are ultimately determined by the manufacturer, we always want our clients to feel supported and informed throughout the process.
If there’s anything further we can review or clarify for you, please don’t hesitate to reach out. We value your business and hope to have the opportunity to provide you with an even better experience in the future.
Told it would take over two weeks to have car serviced
and no loaners. So had car towed to Audi Chandler and, despite not having bought the car there or having any previous service history, they diagnosed
and no loaners. So had car towed to Audi Chandler and, despite not having bought the car there or having any previous service history, they diagnosed the issue within two hours. Simply no reason to ever visit Gilbert store again.
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by pearsoda0
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 23, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, as it is never our intention for a guest to feel unsupported or undervalued.
We would like to clarify that a loaner vehicle was offered at the time your vehicle was scheduled for tow out, and we apologize if this was not communicated clearly. Providing transparent and timely communication is a priority for us, and it’s clear we fell short of that standard during your visit.
Your comments highlight areas where we can improve, and we appreciate the opportunity to do so. Our team is committed to delivering a higher level of service, and we would welcome the chance to speak with you directly to address your concerns and restore your confidence in our dealership.
Please feel free to contact us at your convenience. Chad Ludwig - Service Manager 480-855-8170
The service experience is very good, the scheduling is
very easy, the welcoming is excellent and the explanation of what needs to be done is perfect, kudos to Scott
very easy, the welcoming is excellent and the explanation of what needs to be done is perfect, kudos to Scott
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by ARTUROMORENOT
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your wonderful feedback! We’re thrilled to hear that your service experience was smooth and welcoming, and that Scott provided clear explanations and excellent support.
We’ll be sure to pass along your kudos to him — it means a lot to our team.
Scott’s always amazing.
The speed, attention to detail and communication were all on point during my recent visit. Thanks for always making it a pleasant experience.
The speed, attention to detail and communication were all on point during my recent visit. Thanks for always making it a pleasant experience.
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by sunitavijayan
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for sharing your experience! We’re so glad to hear that Scott continues to provide speedy, attentive, and clear service. Your kind words mean a lot, and we’re thrilled to know your visits are always pleasant.
We’ll be sure to pass along your thanks to Scott!
Everyone at the dealership makes sure I'm satisfied -
they are just the best at what they do.
they are just the best at what they do.
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by RICHARD.SAMRAH35
Verified Customer
Verified Customer
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your wonderful feedback! We’re thrilled to hear that our team consistently ensures your satisfaction. Your kind words mean a lot to all of us. We truly appreciate your support!
Very clean and friendly waiting room with coffee, snacks
and beverages available to their clientele
and beverages available to their clientele
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by DAVLIS60
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your kind words! We’re glad you enjoyed our clean and welcoming waiting area, as well as the coffee, snacks, and beverages we provide. We appreciate your feedback and look forward to your next visit!
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