Scott Pfannenstiel | Page 8

The service experience is very good, the scheduling is very easy, the welcoming is excellent and the explanation of what needs to be done is perfect, kudos to Scott very easy, the welcoming is excellent and the explanation of what needs to be done is perfect, kudos to Scott More

by ARTUROMORENOT Verified Customer Verified Customer

Report | Print

Scott’s always amazing. The speed, attention to detail and communication were all on point during my recent visit. Thanks for always making it a pleasant experience. The speed, attention to detail and communication were all on point during my recent visit. Thanks for always making it a pleasant experience. More

by sunitavijayan Verified Customer Verified Customer

Report | Print

Everyone at the dealership makes sure I'm satisfied - they are just the best at what they do. they are just the best at what they do. More

by RICHARD.SAMRAH35 Verified Customer Verified Customer

Report | Print

Very clean and friendly waiting room with coffee, snacks and beverages available to their clientele and beverages available to their clientele More

by DAVLIS60 Verified Customer Verified Customer

Report | Print

Scott and team at Audi Gilbert have always been great, and today was no exception. I scheduled an appointment for routine service and said I would wait. My Q7 was taken immediately to the service area and and today was no exception. I scheduled an appointment for routine service and said I would wait. My Q7 was taken immediately to the service area and work was done promptly, all while keeping me informed of the status and sending me a thorough inspection video. No upselling. Team did a great and timely job, and returned my car nice and clean. This is a great dealership with good people, which is why I use them. More

by BMASONS Verified Customer Verified Customer

Report | Print

I just wanted compliment Audi Gibert and especially Scott Pfannenstiel and his team for the excellent service I had last month and during my previous visits. It's a great feeling to experience genuine satisf Pfannenstiel and his team for the excellent service I had last month and during my previous visits. It's a great feeling to experience genuine satisfaction with the work. Thanks for consistently exceeding my expectations. More

Report | Print

I am the proud owner of a 2015 Audi A3. This is my first Audi or luxury car and I had a lot to learn about maintenance and care that goes into these phenomenal vehicles. I started having an This is my first Audi or luxury car and I had a lot to learn about maintenance and care that goes into these phenomenal vehicles. I started having an issue with my turbo so I did what any good Audi owner would do and took it to Audi Gilbert. I met with Scott P., the service manager, he did confirm my turbo needed replacement. I was devastated, thinking I wouldn’t be able to come up with the funding to take care of it but due to Scott and all the staff at Audi Gilbert my A3 qualified for a warranty and my turbo was replaced. Scott even was able to get me a loaner while they worked on my car. Scott called and told me she was ready to be picked up and she’s never driven more beautifully. I wanted to thanks Scott and the hard-working technicians and all the staff at Audi Gilbert. Their customer service was impeccable. They kept me posted every step of the way during the process. Audi Gilbert went above and beyond my expectations Thank you so much for a GREAT experience at your dealership!!! I won’t be taking my car anywhere else and I am telling all my friends and family and anyone who listen Audi Gilbert is amazing!! More

Report | Print

I made an online service appointment for my A5 Sportback, to include a loaner vehicle. A few hours later I received a call back from Scott Pfannenstiel that the service appointment would need to be pushed ba to include a loaner vehicle. A few hours later I received a call back from Scott Pfannenstiel that the service appointment would need to be pushed back a week and that no loaner would be made available. He did say I was welcome to wait for the vehicle to be serviced, which typically only takes a few hours. I don't know any "luxury" vehicle owners that don't have better things to do than sit around a service department and wait for their vehicle to be serviced. I have owned multiple Audi cars for over 10 years. I have never been denied a loaner vehicle when I took my vehicles in for service. I bought this car from the Gilbert dealership, but will be looking elsewhere for any future purchases or for service. More

Report | Print

I have worked with the service dept at Audi Gilbert for several years now, just for general maintenance ect, and I have really had great experiences with the service dept. Specifically Scott, he really co several years now, just for general maintenance ect, and I have really had great experiences with the service dept. Specifically Scott, he really comes through with great suggestions and sets expectations appropriately. After this last visit I was not only impressed with the work done on the car, but as always the service was just exceptional. More

Report | Print

We have used the services of the Audi dealership in Gilbert since they opened. We go every year for the annual check-up at this dealership and despite Mr Scott Pfannenstiel has always been ours service Gilbert since they opened. We go every year for the annual check-up at this dealership and despite Mr Scott Pfannenstiel has always been ours service contact person he didn’t remember us. Today we had a sudden problem, the central interior mirror of the car went detached and felt down but it is in perfect conditions, so we went to the dealership to see if they could help us by putting it back in its place. We need to use the car every day and we can't drive without that mirror. In my opinion a technician could do it in few minutes. However, Mr. Pfannenstiel told us that all technicians were busy and we had to make an appointment for the next week. We told him that we have to use the vehicle daily and we couldn’t wait until next week when, if he call to a technician, it could be likely fixed in a few minutes. He refused to do so. I found regrettable the little interest and lack of empathy to resolve the little problem (big for us) of, until now, a loyal Audi customer. More

Report | Print