Scott Pfannenstiel
Scott Pfannenstiel at Audi Gilbert

Scott Pfannenstiel | Page 8

Service Advisor

Audi Gilbert

3235 S. Gilbert Road
Gilbert, AZ 85297

4.8
99 Reviews
4.8

99 Reviews

Write a Review

99 Reviews of Scott Pfannenstiel

March 15, 2026

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Employee Rating

Scott and the Gilbert team great as usual. Well communicated and in and out very quickly. JD More

by jeffduncan1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Audi Gilbert responded

Thank you for the great review! We're glad to hear that Scott took great care of you once again. Providing clear communication and quick, efficient service is always our goal, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!

March 12, 2026

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I was very satisfied the way Scott and the crew treated their customers and also the performance they did on my car. More

by NELPER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Audi Gilbert responded

Thank you for your kind words! We truly appreciate you taking the time to share your experience. Scott and the team work hard to make sure every customer is treated with respect and that every vehicle receives the best possible care. We're glad to hear you were satisfied with both the service and the work done on your car. We look forward to helping you again in the future!

March 10, 2026

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Customer Service was phenomenal as always! The team was extremely helpful and communicative. Looking forward to many more years as an Audi customer. More

by jocelynyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dittler, Chad Ludwig , Orlando

Mar 10, 2026

Audi Gilbert responded

Thank you for the wonderful review! We’re thrilled to hear that our team provided the phenomenal service you’ve come to expect. It means a lot to us that you appreciate the helpful and communicative experience. We truly value your loyalty and look forward to taking care of you and your Audi for many more years to come!

March 09, 2026

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I consistently experience excellent customer care from the Audi Gilbert service department. That is very important to me as as Audi owner and customer. More

by Sue
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Audi Gilbert responded

Thank you for your kind words and continued trust in our service team! We’re delighted to hear that you consistently experience excellent customer care from our service department. Providing a great experience for our Audi owners is very important to us, and we truly appreciate your loyalty. We look forward to serving you again!

March 07, 2026

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Employee Rating

Scott was very attentive to our needs. He was transparent regarding time needed to complete the service. He also provided information that helped us get an approved insurance claim. More

by PHXKBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Audi Gilbert responded

Thank you for taking the time to leave such a kind review. We’re happy to hear that Scott was attentive to your needs and kept you well informed throughout the service process. Transparency and clear communication are very important to us, and it’s great to know Scott delivered that experience for you. We’re also glad he was able to provide helpful information that assisted with getting your insurance claim approved. Your feedback means a lot to our team. Thank you again for your support, and we look forward to helping you in the future!

March 07, 2026

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Employee Rating

We’ve been customers of this dealership for over three years and have always been happy with their level of service and care. More

by nayajean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahamed Barakath , Aria Thompson

Mar 07, 2026

Audi Gilbert responded

Thank you for your continued trust and for being a loyal customer for over three years! We truly appreciate your kind words and are glad to hear you’ve been happy with our service and care. We look forward to serving you again in the future.

March 06, 2026

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Employee Rating

I was having intermittent issues that were hard to trace but the guys in the Service department worked hard to figure out my car’s issues. It took several days but they were kind enough to provide me with a More

by lawest
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Audi Gilbert responded

Thank you for your thoughtful review! We’re glad Scott and our Service team were able to track down the issue and get everything resolved for you. We appreciate your patience during the process and are happy we could keep you on the road with a loaner vehicle. It means a lot to hear that you had a great experience with our team and customer service. We truly appreciate your support!

March 04, 2026

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Employee Rating

It was my first oil change and I must say everyone was helpful and knowledgeable. My advisor explained what will be done and how much it would cost. He was right on. It was a pleasant experience. More

by brucedixon538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Audi Gilbert responded

Thank you so much for your kind words and for choosing Audi Gilbert for your service needs. We’re thrilled to hear that our team was helpful, and that your advisor clearly explained the services and costs. We truly appreciate your feedback and look forward to seeing you again in the future!

March 02, 2026

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Employee Rating

Great service department. Scott always takes great care of me. Highly recommend him for anything. More

by EMMITT294829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Audi Gilbert responded

Thank you so much for taking the time to submit a review! We truly appreciate your kind words about Scott. He always strives to take great care of everyone he works with, and it means a lot to hear that reflected in your experience. Thank you as well for the strong recommendation — we’re grateful for your support!

February 28, 2026

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Employee Rating

Mark did a good job for us. Timely, suggested recall needed and got me an uber home. More

by ed_g_karo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dittler, Chad Ludwig

Feb 28, 2026

Audi Gilbert responded

Thank you so much for taking the time to share your positive experience. We truly appreciate your thoughtful review and your support. It means a great deal to our team to know that our efforts made a difference. We look forward to serving you again soon!

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