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Scott Shaffer
Scott Shaffer at Coulter INFINITI

Scott Shaffer | Page 4

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

Contact Me
4.9
141 Reviews

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Dealership Experience

10 yrs

Industry Experience

26 yrs

Specialties & Trainings

NISSAN OWNER FIRST RECOGNITION 2013-2015

INFINITI OWNER FIRST RECOGNITION 2016-CURRENT

4.9

141 Reviews

Write a Review

141 Reviews of Scott Shaffer

November 16, 2024

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Employee Rating

Great customer service and quality of work. Staff is very friendly and want to ensure you have the best service. More

by mdm3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Coulter INFINITI responded

Mdm3311, we are so pleased you enjoyed your visit to Coulter INFINITI! If you have any further questions, please give us a call. We're always happy to help!

Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 06, 2024

Dealership Rating
Employee Rating

I have been going to Coulter Infiniti for almost 10 years and they are the best service dealer I’ve ever worked with. My service manager, Scott Shaffer, is the best in the business. Professional, responsive, More

by Dan K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Coulter INFINITI responded

Dan K, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Coulter INFINITI with Scott and the team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 01, 2024

Dealership Rating
Employee Rating

Great service. Scott was super professional and communication was spot on. They solved a very stubborn problem. More

by Bb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Coulter INFINITI responded

Bb, we are so pleased you enjoyed your visit to Coulter INFINITI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 30, 2024

Dealership Rating
Employee Rating

This dealership is great to visit. They are very attentive to what the customer needs. More

by cedricgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Coulter INFINITI responded

Cedricgregory, we are glad we could help! Until the next time we meet, take care!

Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 30, 2024

Dealership Rating
Employee Rating

Great service and courteous staff. Maintenence was completed in less than 1.5 hours. Better experience than at larger dealerships. More

by DECKER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2025

Coulter INFINITI responded

Hello Decker16, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 17, 2024

Dealership Rating
Employee Rating

Prompt, courteous, communicative, and reasonable staff helped to identify and resolve outstanding issues with my car. Quotes were quick and rates are competitive. More

by NotFinite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 15, 2024

Dealership Rating
Employee Rating

Friendly customer service and an excellent service department. All service completed in a timely manner. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Hochstetler

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Nov 25, 2024

Coulter INFINITI responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 30, 2024

Dealership Rating
Employee Rating

Went to this dealership to get an oil change the service was great and the staff was amazing! More

by lemsyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sylvia Green

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Oct 07, 2024

Coulter INFINITI responded

Thank you so much for the review, we really appreciate you!

September 23, 2024

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Employee Rating

Staff is professional. Dealership is clean. Always prompt. Customer lobby is comfortable and offers light snacks and refreshments. Service is always good. More

by vmart2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Coulter INFINITI responded

Thank you so much for taking the time to leave a review, we truly appreciate your business!!

September 11, 2024

Dealership Rating
Employee Rating

My service appointment with Scott was exceptional. The service department made me feel welcome and comfortable while waiting on my vehicle. The time Scott told me my qx60 would be ready it was ready More

by Jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 23, 2024

Coulter INFINITI responded

Thank you so much for taking the time to leave a review, we truly appreciate your business!!

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