Scott Shannen | Page 5

Took in my Jeep Wrangler 2018 for service and another issue. Taken care of quick and was set up with a rental. Issue was solved with In two days. When I came back to pick up my Jeep service was great and issue. Taken care of quick and was set up with a rental. Issue was solved with In two days. When I came back to pick up my Jeep service was great and my Jeep was washed and is driving great. Brian and Robert were on it. More

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If you want to buy a car..go see Jesse or Jordan. They will find you the right car with the best price within your budget with little money down. When I bought my Chrysler I was making $8 an hour. I'm abo will find you the right car with the best price within your budget with little money down. When I bought my Chrysler I was making $8 an hour. I'm about to trade it in and buy 2 more. More

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DO NOT CARE ABOUT CUSTOMERS! There is no such thing as Customer Service here. They fake smile at you, and recite their corporate scripts, but if they can't make money from you, t There is no such thing as Customer Service here. They fake smile at you, and recite their corporate scripts, but if they can't make money from you, they do not care! I have been having reoccurring issues with my Jeep, which is still under warranty. A simple part replacement would solve the issue, and I would be happy, but they refuse to order the part, citing "compatibility issues" which, is still not a problem for the customer. Also, if there are compatibility issues with certain phones and how they interact with their vehicles, then they are at the very least guilty of false advertisement as no where in the vehicle manuals, dealer documentation or advertisements that only some devices may work with their internal systems. Again, they looked at my under warranty vehicle, ran some tests that had already been done before AND was documented (which they had access to) and the end result was still that they weren't going to fix the issue. DO NOT EVER DO BUSINESS WITH THIS DEALERSHIP! More

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Not satisfied with the Service advisor person in service The service advisor was not professional Rude and and not been truthful with his statement As for me I would not like to be Helped with this person i The service advisor was not professional Rude and and not been truthful with his statement As for me I would not like to be Helped with this person if he is the only option could help me I would prefer to go somewhere else More

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They really go the extra mile for us, makes the new car experience even better! Service team is welcoming and respectful of our busy schedule experience even better! Service team is welcoming and respectful of our busy schedule More

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Terrible service Even though I scheduled an appointment and dropped off in the morning they do not put your vehicle in that time slot, you just go in line like everyon Even though I scheduled an appointment and dropped off in the morning they do not put your vehicle in that time slot, you just go in line like everyone else. Car was not done until 5pm for a simple recall fix, then waited 30 min just for them to bring the vehicle out so I could leave. Could go on and on with this dealership, But the bottom line, go somewhere else. More

Helpful 4

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Worst costumer service ever. Really bad customer service. I went yesterday to pick up my truck, I told them to washed and it came back the same, I told the guy why you guys didn’ Really bad customer service. I went yesterday to pick up my truck, I told them to washed and it came back the same, I told the guy why you guys didn’t washed and he said I’m lonely I couldn’t, when he took forever to give me my truck back because he was to busy watching the game Raiders vs Packers. I was so mad. Also when I contact service they took forever and they hanged up the phone so many times, and never give me a call back. More

Helpful 4

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Great Dealer for my Grand Cherokee Brought my car in for maintenance, a recall and other small things. I waited and it was done much quicker than I expected. Everything was done well. S Brought my car in for maintenance, a recall and other small things. I waited and it was done much quicker than I expected. Everything was done well. Scott was great. More

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Prompt, Friendly, courteous Scott was quick and prompt checking my vehicle in for service, and checking in with me for contact info if I should have any questions. Great job to Scott was quick and prompt checking my vehicle in for service, and checking in with me for contact info if I should have any questions. Great job to all staff! More

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Service Scott was very helpful and did a Great job. Have me a loaner car for a couple days because of recall work. All ways a pleasure to work with. Scott was very helpful and did a Great job. Have me a loaner car for a couple days because of recall work. All ways a pleasure to work with. More

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