"Very courteous sales rep -Scott and professional "
Courteous & professional sales rep with A fair price for the car purchased Scott returned calls , texts and all contacts quickly and very professionally would consider returning
Scott did a wonderful job picking up every little detail of the things I needed and wanted in a new vehicle without me having to spell it out. Because of him I'm now driving a car that I never thought would be possible!
"Told them what I wanted "
And they acquired t for me shortly thereafter. Very happy with my new Subaru Impreza. I was ver well taken care of. I have dealt with this dealship for many years.
"Scott was Fantastic "
Scott was so attentive, I found someone who knew what I wanted and he delivered. Scott made me feel like I was the most important customer at the dealership.
"A full 3,000 mile review"
You can take this review with a grain of salt since I bought a 8 year old Subaru Forester from Yark Subaru, BUT it was a 1 owner car, and had always been serviced at Yark Subaru, from where it was purchased from, giving me the thought that any problem would have been taken car of by Yark's own service department.
Given the price they had it listed for, and the complete inability to negotiate on the price at all on a used car, (per the privately owned software developed by Yark) I figured I was getting a "great car" as Scott continually said during the car buying process.
It has now been 4 months, 3,000 miles and a winter of testing to collude the results of my review. I'll list all of the problems that I ran into during that time.
-Dome lights burned out
-Cabin air filter, full of debris
-Oil leaking (tightened oil filter and resolved problem for 2 weeks)
-Condensation in headlight
-New bulb for transmission selector
-Water leaking into cabin form sunroof. headliner taken down, new sealant placed between rails and drain tubes temporarily fixed this issue. Still a persist problem. 2 inches of water found in spare tire pit.
-Exhaust gaskets blew out, replaced.
-Rubber tire trim from rear passenger tire wrapped around axle
-Front passenger window scratches and rolls very slowly
-Rubber air gasket around drivers door very loud at highway speeds.
-Brake squeak from passenger rear tire on highway.
-Oil leak again, gaskets replaced between the filter and the oil cooler replaced. Solved the issue for now. The engine was 1.5 quarts low on oil.
All of these issues came before the first 3,000 miles of driving. With a dealership that prides themselves on their service department, and a car that lived it's life at said dealership, how were all of these issues not fixed prior to purchase. All of the above fixes cost $478.27. The claimed to have put over $2,500 in parts and labor before I bought the car.
They did offer me a warranty at the time of purchase though, for a whole 500 miles and. I live over 100 miles from the dealership. needless to say, unless the engine dropped out of the car on the first drive home, the warranty was a waste of paper.
Never again will I buy a car from any of the Yark dealerships, nor recommend them to anyone. I understand used cars are a completely different market than new, but they marketed this car as a golden egg; a 1 owner car bought and serviced at hark by a little old retired lady. Save yourself the money and buy from a private party who will negotiate the price to something it's worth. I bought this car to replace a perfectly running 150,000 mile truck for the gas mileage improvements. Any cost savings from that have been placed back into the vehicle in repairs.
The only follow up call about my satisfaction with the car only came on an accounting error. My 7.25% county sales tax was equated at 7%, so they had the audacity to ask me to pay the remaining balance on their mistake. No major repairs, just a lot of hassle for things that should have been fixed prior to sale.
"I had been toying with the idea of purchasing a new car..."
I had been toying with the idea of purchasing a new car since my current Subaru has 166000 miles on it and I need a reliable car for work travel. I was a bit hesitant as I had some difficulty getting approved for a car loan several years ago. The process at Yark went very smoothly and I had no difficulty at all getting the loan. Picking a car was easy too. I already know the Subaru reputation and I just needed to tst drive a couple of different models. The selection at Yark was large enough that I had no problem finding the perfect car for me!
Thank you Scott Singer in sales and Vince in finance!
"When approached by Scott at Yark Subaru, we were..."
When approached by Scott at Yark Subaru, we were immediately comfortable with explaining to him what our car needs were and why; and he listened, remembered and helped me to reasonably consider my options, respecting my seriousness of budget commitments.
Additionally, Scott made my partner and I feel at home. There was a seamless transition between him and the financial manager, Vince. Vince was direct and genuinely pro-active in obtaining the best financial decision for us, as the customer. He was efficient in time usage and charismatic and witty, as well.
As first time Subaru buyers our experience could not have been better. Truly.
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