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Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 25

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
447 Reviews
4.7

447 Reviews

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447 Reviews of Scott Spath

February 09, 2022

Dealership Rating
Employee Rating

Close to home, fast, friendly, reasonable. I use them for my RV also. Guaranteed best More

by HOPPY283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 10, 2022

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2022

Dealership Rating
Employee Rating

The service was very prompt, thorough and was very transparent. The waiting area was very clean. More

by Pmyers1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 03, 2022

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 25, 2022

Dealership Rating
Employee Rating

Nice dealership . Everyone we dealt with on the phone or in person was freindly and professional More

by tberg444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 26, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Fulton, Drew, John, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 25, 2022

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Employee Rating

Scott has taken care of my van repairs, even though they have been on short notice. Repairs were done quickly and correctly. I live near Liberty Ford in Brunswick, but prefer to drive 45 minutes to your ser More

by Jdrazenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carl in parts and Briana in service.

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Jan 25, 2022

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2022

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Employee Rating

Service person was very rude and had no clue what he was talking about. Started breaking words into syllables… Could not explain what was wrong with my truck. More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Feb 06, 2022

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. You can reply privately to this message OR email customer relations at JWheatley@GanleyAuto.com Thanks!

January 16, 2022

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Employee Rating

The service department has been doing both of my Cadillacs that I own and have done a wonderful job I will refer them to other customers More

by deniseholloway21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 18, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

January 14, 2022

Dealership Rating
Employee Rating

Prompt and friendly service. Kept me informed and always talked to me in a professional manner. More

by clarkjc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jan 17, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 10, 2022

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Employee Rating

I wanted to say thank you for fixing another Ford dealer’s negligence with my clutch. The turnaround was super fast and they were kind. Their performance was exceptional and built great trust with me More

by DJMORRI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Erdman

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Jan 10, 2022

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you taking the time to leave us a five-star rating. Thank you again for choosing Ken Ganley Ford; we look forward to having you as one of our valued customers for many more years to come!

January 09, 2022

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Employee Rating

I really appreciate the help and the way everyone treats me and my family best experience buying my wife’s new car More

by Kirkmanjoe15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 09, 2022

Ken Ganley Ford Norton responded

Kirk, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are pleased to hear that your wife had a positive experience working with our team.

January 09, 2022

Dealership Rating
Employee Rating

Great service friendly people also good communication always look forward to dropping my vehicle is off again the Ford More

by Troyakee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jan 09, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate the five-star review.

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