Scott Teebo | Page 2

My experiences here have been really poor. Always a fight to get my car fixed properly to get my car fixed properly More

by MELISAB Verified Customer Verified Customer

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Great people who are willing to work with you to make sure they get the job done. sure they get the job done. More

by piglover96 Verified Customer Verified Customer

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I had initially brought in my 2019 Honda Accord Hybrid for some servicing. There was a slight hassle related to my service appointment and Scott went above and beyond to make sure that everything was hand for some servicing. There was a slight hassle related to my service appointment and Scott went above and beyond to make sure that everything was handled properly. I received outstanding care and attention from Scott, he made sure that my car was going to get the service, care, and maintenance that it needed. The car was out of warranty, but things were done in good will. I'd highly recommend servicing your vehicle here! More

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Jon Tearle in sales is excellent! Friendly. Good listener, knowledgeable of products and options to meet your needs. Why shop any where else. I go where Jon goes! listener, knowledgeable of products and options to meet your needs. Why shop any where else. I go where Jon goes! More

by MARK.WORCESTER Verified Customer Verified Customer

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James Pinc and Hannah Williams were amazing to work with. Service manager was also very helpful and communicative. I will be returning in the future. Service manager was also very helpful and communicative. I will be returning in the future. More

by j.erik.hall Verified Customer Verified Customer

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My car's rear backup camera was not working. The service person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which con person kept saying something about 'above the audio monitor' wasn't working (I had a hard time understanding his words through his accent), which confused me since the issue had nothing to do with audio. He said it would cost $7XX to fix the backup camera, or so I thought. I declined the repair since the backup camera is not critical, and I didn't have the money to fix it. When I picked up my car the entire monitor was not working, but the monitor was working perfectly fine with no issues other than the backup camera when I dropped off the car. Long-story-short, they replaced the monitor at no charge and eventually resolved the situation to my satisfaction, however several interactions with the service team were disappointing, and I am going to trade in my hybrid for a non-hybrid so I can get my car serviced by my regular neighborhood auto repair shop and not have to work with the dealer service department any more. I also realize that many industry's service teams are struggling in the pandemic, and I am trying to keep this in perspective, but I feel they broke the monitor and didn't initially take responsibility for that. More

by Accord Hybrid Verified Customer Verified Customer

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Service Advisors and Managers were both professional. Checked me in at a timely manner and set a realistic time for when my vehicle would be done and it was completed before that. Checked me in at a timely manner and set a realistic time for when my vehicle would be done and it was completed before that. More

by PTX Verified Customer Verified Customer

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I was over charged for my oil change. Thankfully I checked my invoice if not they would have never contacted me. Sales department was horrible. Nobody came up to my when I was looking at the Honda checked my invoice if not they would have never contacted me. Sales department was horrible. Nobody came up to my when I was looking at the Honda Ridgeline. But they had a great time chitchat if among themselves More

by kouathao09 Verified Customer Verified Customer

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Been going to Luther for the last 4 years. Came in for an oil change but then was over charged. Not Matthew's fault because his colleague was the one who ring me out. Thank god I kept the receipt. oil change but then was over charged. Not Matthew's fault because his colleague was the one who ring me out. Thank god I kept the receipt. More

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