Scottie Reynolds | Page 4

This isn’t my vehicle or my account! !!! I have called in several times to correct this issue, without resolution !!! I have called in several times to correct this issue, without resolution More

by PODNO2 Verified Customer Verified Customer

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Had a have my Tesla adapter for my blazer ev replaced due to being faulty. I was told I was going to get a call a soon as my part came in. Fast forward 2 weeks later I had to go and check on my part and due to being faulty. I was told I was going to get a call a soon as my part came in. Fast forward 2 weeks later I had to go and check on my part and guess what? It had been there for a whole week and nobody contacted me. They only care about selling you the car and taking your money. After the fact you are just another one of the pile. If you read this. Take your business somewhere else! You’ll thank me later. More

by alvarezalex030313 Verified Customer Verified Customer

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Great dealership ! !! The entire staff is friendly; knowledgeable and detail oriented. I appreciate the reminder calls and e mails. My service was prompt and they !! The entire staff is friendly; knowledgeable and detail oriented. I appreciate the reminder calls and e mails. My service was prompt and they kept me updated. More

by kswann1 Verified Customer Verified Customer

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The folks at George Moore are the best. Kevin Keitzer and Scotty Reynolds are on top of everything and make sure that anything I need for my Traverse is taken care of immediately. You can't Kevin Keitzer and Scotty Reynolds are on top of everything and make sure that anything I need for my Traverse is taken care of immediately. You can't ask for better service anywhere. Kudos to both of them and to George Moore Chevrolet for having them there. Love you guys! More

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I truly had a great experience. I would recommend this dealership to anyone. I love my car. Thank you for all your help. I would recommend this dealership to anyone. I love my car. Thank you for all your help. More

by tynesia19 Verified Customer Verified Customer

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first time went with Raymond who helped me out with an amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, amazing and great personality, second time went for a simple service and received my vehicle not the same way, it was the worst service i ever i had, specifically the Manager and Richard treating people like nothing More

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While it's not the cheapest place in town for service, I always come to George Moore Chevrolet for the amazing customer service I always get from Kevin Keitzer and others in the Service Department. always come to George Moore Chevrolet for the amazing customer service I always get from Kevin Keitzer and others in the Service Department. More

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I’ve been a customer of George Moore Chevrolet since 2003. I recommend it to anyone. 2003. I recommend it to anyone. More

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I had my car towed to Toyota ( right next door to GM ) a friend diagnosed it and it was the fuel pump (which is covered under warranty)..BUT was on back order until December. My car was towed on 10/1 to GM. friend diagnosed it and it was the fuel pump (which is covered under warranty)..BUT was on back order until December. My car was towed on 10/1 to GM. Where they proceeded to tell me the same thing (Mike) who no longer works there said they would give me a "loaner", but i would have to come in EVERY 7 days to change it out. In the beginning he gave me a dirty equinox. I told him about it before pulling off the lot ( i have videos) and he looked and me and said VERY rudely "Do you want me to wipe it off"? i was in SHOCK because i have NEVER EVER been so disrespected especially at a car dealership. He came out with a towel and wiped the DOOR that was IT. By this point i had my son with me it was 6PM I was aggravated and we left. Once I got home i called the next day asking if they had ANY other car maybe like a trailblazer, traverse,Tahoe something other than the equinox. They said NO.And when i say "They", i am referring to the "manager" Scotti & Mike. Days go by and i eventually call general motors because i was in tears and shock of how they were treating me. Days went by my husband asked them to make sure my car (while its waiting on the part to come in) if it could be parked either in the shade or carport because my car is usually parked in the garage when at home. We never heard anything back. I call and ask for Mike, i am told "HE NO LONGER WORKS HERE". WHY didn't anyone call us? At this point my car has been there for over a month. And I am PAYING OUT OF POCKET for a RENTAL from enterprise across the street from the dealership because they wouldn't help and I was not driving the dirty equinox around and to be completely honest it was not only dirty i specifically asked mike in the beginning i don't want a equinox, anything but those!! Why am i being punished because of FUEL PUMP RECALL? I pay my car payment(well its actually paid off). Why cant i choose what i drive until the part comes in? Why wasn't i called when mike was no longer my service contact, and Gabe was my new contact person? I get a call on 11/23 from Gabe , that my car is readybut... NOW... i need a new battery its $386 "do you want us to go ahead and put it in for you" as im sitting there in SHOCK. I just got a battery NOT even a YEAR ago, they rushed me to come get the car because they wouldn't cover the "daily fee" of the rental anymore. I go up to George Moore Scotti told me i could take the battery up the road to discount and get them to give me another since it was still under warranty. So ONCE again i go and do WHAT HE SAYS, we bring it back. My son and I WAIT again for them to bring my car back and they did. What they didnt tell me was the key part on the door handle was missing. YES missing. I didn't notice it until we got home because Gabe had the door open for me to get in. SO when I did call, THEY KNEW already.. because Gabe said "I made sure i asked before bringing the car to you if this was off when we received the car". I again asked for scotty when i came back up there because Gabe basically told me he couldn't do anything about it.There was marks to where it looked like my car had been hit from sitting in the SAME spot for 2 months. Common sense you would have to take that part off to get into my car because if you recall they called me telling me the battery was DEAD. They tried blaming the towing company, and then Toyota. I HAD TO WALK across the street with my son mind you to get camera footage to show Gabe and scotty that it had a door handle when it came to the dealership. LONG STORY SHORT after paying close to $1700.00 for a rental OUT OF POCKET, not to mention each and every time i had to come to the dealership this was the WORST experience ive ever had to go through. I would NEVER buy ANOTHER one from George Moore and i wouldn't recommend anyone else to either. We just bought the new 2025 Chev Tahoe High Country from another dealership. Mike,Gabe and Scotty were RUDE! More

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Gabe was very professional and helpful. There was a data entry error in their computer linking me to another customer which was aggravating me to no end! He skillfully de-escalated the situ There was a data entry error in their computer linking me to another customer which was aggravating me to no end! He skillfully de-escalated the situation and made the necessary corrections in the computer system. Although there were some hiccups in my interactions with this dealership, I would still use them for future services. More

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