I really liked the sales process, it was quick and you
only deal with one person and dealer fees are told to you up front. The day after I bought it, I had to spend $800 on repairs. I had wanted a 2nd key
only deal with one person and dealer fees are told to you up front. The day after I bought it, I had to spend $800 on repairs. I had wanted a 2nd key and they told me it wasn't a chipped key & it was. Their service dept did end up getting me a key and did install a new drive shaft that I had bought. There was a vibration when driving, I asked them if they drove it, they said they did, but as soon as I drove it, I could tell they didn't. I called the sales manager 3 times to see if they had checked it out and no one responded. They didn't reimburse me for my repairs. Although I liked the buying process, I'm not sure if I would trust them with buying a used vehicle again that they said was checked out.
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by tbrandau
Verified Customer
Verified Customer
Jul 29, 2024 -
Rivard Buick GMC responded
Thank you for sharing your experience with us. I appreciate your feedback and am glad you found the sales process efficient. I understand your concerns regarding the post-purchase repairs and the miscommunication about the key. We take customer feedback seriously and will address the issues raised to ensure a better experience in the future. Feel free to reach out to me directly so I can further assist you. Thank you for choosing Rivard Buick GMC.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Anas great, off on weekend I was trying to close.
Miguel replacement horrible…Manage Great
Miguel replacement horrible…Manage Great
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by stephenlennon1113
Verified Customer
Verified Customer
Jun 13, 2024 -
Rivard Buick GMC responded
Thank you for sharing your feedback with us, Stephen. We appreciate your recognition of Anas and the manager, as well as your feedback on other members of our team. We strive to maintain high standards and take your comments seriously. If you'd like to discuss your experience further, please reach out to us directly. We are here to help address any concerns you may have. Thank you for choosing Rivard Buick GMC.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Great dealership they took care of us on a Sunday
financing was easy and no pressure
financing was easy and no pressure
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by DPAULA5631
Verified Customer
Verified Customer
May 14, 2024 -
Rivard Buick GMC responded
Thank you for your kind words! I'm thrilled to hear about your positive experience with Rivard Buick GMC. Providing exceptional customer service, even on a Sunday, is what I strive for. I look forward to serving you again in the future.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Sean Bone was an absolute pleasure to work with.
This dealership isn’t like any other, it’s family owned and they really care about their customer's. They offered the best price for the vehicle I wa
This dealership isn’t like any other, it’s family owned and they really care about their customer's. They offered the best price for the vehicle I wanted compared to other dealerships in the area. I highly recommend Rivard Buick GMC!
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by LAURENHAIN
Verified Customer
Verified Customer
May 08, 2024 -
Rivard Buick GMC responded
I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! I understand that buying a car is an important decision and I am honored that you chose Rivard Buick GMC. Please feel free to contact me if you have any questions on your new purchase.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Great experience.
Deal was done via text and I arrived sign paperwork in 15 minutes and drove away in my new car. José did a great job.
Deal was done via text and I arrived sign paperwork in 15 minutes and drove away in my new car. José did a great job.
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by josempd268
Verified Customer
Verified Customer
May 01, 2024 -
Rivard Buick GMC responded
Jose, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I've purchased 2 vehicles from them over the phone now
and both experiences have been the best car dealer experience I've had.
and both experiences have been the best car dealer experience I've had.
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by NOTNEEDED
Verified Customer
Verified Customer
Other Employees Tagged:
Harold Vargason
May 01, 2024 -
Rivard Buick GMC responded
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Rivard Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
The best option.
Service is incredibly and their staff are super helpful. I'm more than happy with my new car
Service is incredibly and their staff are super helpful. I'm more than happy with my new car
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by arbois90
Verified Customer
Verified Customer
Feb 14, 2024 -
Rivard Buick GMC responded
Thank you for this review. We really appreciate you leaving us your input. I am very pleased to hear that we could make your car shopping experience so pleasurable and stress free. We are glad to hear you are loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon!
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
My 5th time purchasing a vehicle from Rivard.
Absolute best prices within 100 miles, largest inventory in Florida and the sales team, particularly Sammy, go above and beyond to make the buying p
Absolute best prices within 100 miles, largest inventory in Florida and the sales team, particularly Sammy, go above and beyond to make the buying process simple and straight forward. This is the place to buy a GMC in Central Florida.
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by BMWDrew
Verified Customer
Verified Customer
Other Employees Tagged:
Sammy
Feb 02, 2024 -
Rivard Buick GMC responded
Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Drew! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Was a please working with them to get a deal done on a
1500 sierra
1500 sierra
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by 91coupelx
Verified Customer
Verified Customer
Jan 31, 2024 -
Rivard Buick GMC responded
I sincerely thank you for going out of your way to write this review about Rivard Buick GMC. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new 1500 Sierra. If you have any further needs, please come back to see us.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I thought I actually walked into a reputable dealership,
but come to find out it was like any other car sales experience. Who sells associate is your friend where are you signing the papers and forget about
but come to find out it was like any other car sales experience. Who sells associate is your friend where are you signing the papers and forget about you as soon as you drive off, I was not told that my car only came with one key, after I signed the paperwork, I was handed the key now I have to buy the second key
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by twhitme
Verified Customer
Verified Customer
Other Employees Tagged:
Ernest Woodall
Jan 23, 2024 -
Rivard Buick GMC responded
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com