Very courteous.
Service was quick and efficient and I was told exactly what was needed both in words and with a video.
Service was quick and efficient and I was told exactly what was needed both in words and with a video.
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by Jackie
Service Price Transparency
Oct 13, 2025 -
Herb Chambers Toyota of Boston responded
Jackie, it's awesome to hear that you enjoyed the quick and efficient service from our team! Thank you for choosing Herb Chambers Toyota of Boston and for sharing such a positive review. Safe travels!
I made a service appointment because the backup camera on
our 2103 Prius stopped working. I told them that the radio and dashboard screen are both working fine.
After the technician pulled out the radio,
our 2103 Prius stopped working. I told them that the radio and dashboard screen are both working fine.
After the technician pulled out the radio, a service person called and asked whether someone else had installed or worked on the camera. No, I said, we had it added by you when we bought the car. They said it was the work of an outside vendor who is no longer in business, that Chambers doesn't know anything about the wiring harness and can't do anything for me.
AFTER I had paid the $189 charge, the service person told me that before Toyota began installing backup cameras as standard equipment, Chambers bought them from and had them installed by a third-party vendor. What? That means that as we talked when I brought the 12-year-old car in, they knew that they couldn't do anything for me because an outside vendor had done the installation. *They could have told me that without even looking at the car and charging me $189 for doing so.*
We have bought our last two cars from Chambers Toyota and have been quite satisfied with our Service Dept. contacts. In this case, though, I feel we have been very badly served by Herb Chambers Toyota and charged $189 essentially for nothing – for the same information they could have provided with no work and at no charge. I am very dissatisfied with that.
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by Virgule
Service Price Transparency
Sep 15, 2025 -
Herb Chambers Toyota of Boston responded
As you are a valued customer of ours, we'd like the chance to discuss this situation with you in more detail so that we can work towards an agreeable resolution here. Please contact me Howie Reske - General Manager - hreske@herbchambers.com
THEY ALL ARE VERY EFFICIENT.
I REALLY APPRECIATE THEIR TRUE PROFESSIONALISM . THE SERVICE WAS EXCELLENT !!!
I REALLY APPRECIATE THEIR TRUE PROFESSIONALISM . THE SERVICE WAS EXCELLENT !!!
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by Jrnelson250@gmail.com
Aug 19, 2025 -
Herb Chambers Toyota of Boston responded
Thank you for the fantastic review! We’re happy to hear you appreciated our team’s professionalism & efficiency at Herb Chambers Toyota of Boston.
Sean was friendly and he made the check in process quick
and efficient. Didn’t have to wait long.
and efficient. Didn’t have to wait long.
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by bossyton
Aug 18, 2025 -
Herb Chambers Toyota of Boston responded
We're happy to hear you had an efficient experience with Sean & the team here at Herb Chambers Toyota of Boston! Thanks for visiting us and please don't hesitate to reach out if we can be of service again in the future!
B just got a routine check up on my 2018 Prius.
These guys are always straightforward and clear. I trust them.
These guys are always straightforward and clear. I trust them.
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by Sbrann
Service Price Transparency
Jun 06, 2025 -
Herb Chambers Toyota of Boston responded
Thank you for trusting Herb Chambers Toyota of Boston with your Prius! We're glad to hear that our team provided straightforward and clear service during your routine check-up. We look forward to assisting you again in the future!
Easy to schedule service.
Reasonable time to wait until service done.Trusted service already for multiple cars and many years. Excellent work.
Reasonable time to wait until service done.Trusted service already for multiple cars and many years. Excellent work.
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by Izdubar
Service Price Transparency
Jun 06, 2025 -
Herb Chambers Toyota of Boston responded
Thank you for your continued trust in Herb Chambers Toyota of Boston! We're delighted to hear that scheduling and service have consistently met your expectations. We look forward to serving you and your vehicles for many more years!
This dealership is very good , friendly and they don’t
make you wait to serve
make you wait to serve
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by Gardyfortune11
Service Price Transparency
May 27, 2025 -
Herb Chambers Toyota of Boston responded
This is fantastic to hear! Thank you for the five stars! - Herb Chambers Toyota of Boston
Very slow service.
Was in for an oil change and tire rotation and a minor recall. I received a notice that the work was done, together with a nice video. And then had t
Was in for an oil change and tire rotation and a minor recall. I received a notice that the work was done, together with a nice video. And then had to wait over 30 minutes to get the invoice to pay up and leave. Can’t recommend for quick service, sadly.
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by BLineSender
Service Price Transparency
May 15, 2025 -
Herb Chambers Toyota of Boston responded
Thank you for taking the time to share this review. Your feedback is appreciated and will be used to help us improve the efficiency of our service & processes moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com
Treat you like family.
Excellent experience. Strongly recommend the place to everyone. Sean and Teresa are stellar employees
Excellent experience. Strongly recommend the place to everyone. Sean and Teresa are stellar employees
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by gleesonr
Service Price Transparency
May 02, 2025 -
Herb Chambers Toyota of Boston responded
We're delighted to hear that Sean and Teresa made you feel like family at Herb Chambers Toyota of Boston! Thank you for the recommendation!
Service was great as usual.
My advisor Sean Cho was courteous and professional. Kept me updated with my service details.
My advisor Sean Cho was courteous and professional. Kept me updated with my service details.
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by Redsox51079
Service Price Transparency
May 02, 2025 -
Herb Chambers Toyota of Boston responded
We're delighted to hear that Sean provided courteous and professional service during your visit to Herb Chambers Toyota of Boston. Keeping you updated is our priority, and we appreciate your continued trust in us!